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Matthews Nissan of Clay - Service Center
Liverpool, NY
786 Reviews
786 Reviews of Matthews Nissan of Clay - Service Center
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September 14, 2018
Mixed review Car was towed in after hours due to a snapped shifter cable. It was fixed timely, and the recalled air bags were replaced. When I went to pick up the Car was towed in after hours due to a snapped shifter cable. It was fixed timely, and the recalled air bags were replaced. When I went to pick up the car, the check engine light was on. No idea how it could have been missed during the multi point inspection. Code was ran and it was a piston misfiring. I had to leave the car and pay another diagnosis fee. The agent was nice, and gave me a loaner for my trouble. Turned out I needed a new coil. That was also fixed with no issue. Mixed reviews because everyone was beyond apologetic but my car was still stuck at the shop for 2 days and I was charged twice to figure out what was broke. More
by katyschmidt14
Verified CustomerEmployees Worked With
Andrew Trombley
September 14, 2018
Service visit Good service. Friendly staff. Oil change and tire rotation. Found a hole in my tire, patched it up. Also ordered a speaker for me, as I have one th Good service. Friendly staff. Oil change and tire rotation. Found a hole in my tire, patched it up. Also ordered a speaker for me, as I have one that is blown in my Murano. More
by RC
Employees Worked With
Sam in service.
September 14, 2018
Quick friendly work They diagnosed my problems and got my car fixed quickly and they were very friendly as well. Did not feel pressured in anyway to get anything done th They diagnosed my problems and got my car fixed quickly and they were very friendly as well. Did not feel pressured in anyway to get anything done that didnt need to be done either. They offered me suggestions on what needed to be done and gave me advice on when I could do it. More
by kourtney.mccutcheon88
Employees Worked With
Andrew Osborne
September 12, 2018
Unbelievable service department! I’ll tell ya what. Fuccillo Nissans service depratment is like nothing I have ever seen. The service advisors are so helpful. The service area is so c I’ll tell ya what. Fuccillo Nissans service depratment is like nothing I have ever seen. The service advisors are so helpful. The service area is so clean they serve premium coffe. I just can’t get enough. I can’t wait for my next oil change More
by ANNESI90
Employees Worked With
Joe Alberts, Marc Spatola, Sam Ryder, Mandel Robinson, Muhamad Ashkar, Robbie McGibony, Vincent Dierkes, Peter Ciambriello, Zak Ispahani, Edward Murray
September 12, 2018
Excellent service I pulled into the garage told the service man what I needed done to my car. While my car was being serviced I went into showroom and had a cup of coff I pulled into the garage told the service man what I needed done to my car. While my car was being serviced I went into showroom and had a cup of coffee and read. I wasn’t even finished with my coffee when the gentleman told me my car was finished. It was raining so he explained he couldn’t wash the car but he vacuumed my front out. It was wonderful. More
by MARGECORSONITI
Employees Worked With
Matt Ryan
September 12, 2018
Super service Excellent facility from the time I arrived till the time I left.Quick service clean and a friendly staff.waiting area was also excellent .Thanks. Excellent facility from the time I arrived till the time I left.Quick service clean and a friendly staff.waiting area was also excellent .Thanks. More
by TRUSSO23
Employees Worked With
None
September 09, 2018
Fantastic Service I’ve been coming to Fucillo for over 3yrs now & I have to say I’ve never been disappointed. The service dept is top notch & the wait time from start I’ve been coming to Fucillo for over 3yrs now & I have to say I’ve never been disappointed. The service dept is top notch & the wait time from start to finish is always an hour or less. I was a bit disappointed this time though because I normally get a complimentary car wash but did not this time. Maybe this isn’t being offered any longer, but regardless I am absolutely pleased with the service, people & altogether my whole experience. Thank you! More
by DSTOCKT1209
Employees Worked With
Sam Ryder, Mandel Robinson
September 09, 2018
Honest and straightforward Other than paying a few hundred dollars every time I just go in for an oil change as there's all these things to do because of lease, the guys always Other than paying a few hundred dollars every time I just go in for an oil change as there's all these things to do because of lease, the guys always seem very nice and do what they're told by the company which I can understand. Also who keeps putting on the rap music I am so sick of being tortured, there must be something generic everybody likes. I have two young people at home and neither one of them listen to that crap. Often these songs are filled with filth and obnoxious stuff. Plus everytime I'm there the sales guys always are goofing around and looking unprofessional and telling off-color jokes and other such stuff really not cool. More
by avonskiff
Employees Worked With
I've never worked with 10 employees.
September 08, 2018
Service visit I came in for routine maintenance on my car and I checked out one of the new model Kicks while at the dealership. Mark S helped me and let me take the I came in for routine maintenance on my car and I checked out one of the new model Kicks while at the dealership. Mark S helped me and let me take the Kicks for a test drive. More
by kjbogart65
Employees Worked With
Marc Spatola
September 07, 2018
My 9th try to fix issue however, first attempt by Fuccillo I have been trying for 18 months to get help with an engine issue with my 2017 Titan. Four service centers later and with the help of a Tech rep from I have been trying for 18 months to get help with an engine issue with my 2017 Titan. Four service centers later and with the help of a Tech rep from Nissan, I think, the issue has been resolved. Your tech was amazing, your Service Coordinator, Samantha, could not have been more helpful. More
by KIOWA397
Employees Worked With
Samantha Hall
