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Matthews Nissan of Clay - Service Center
Liverpool, NY
786 Reviews
786 Reviews of Matthews Nissan of Clay - Service Center
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August 10, 2018
Oil change and tire rotation Great service! Love it here. Staying with Fuccillo Nissan forever! Love the Rougue. Plan on getting another when my lease is up. Husband loves it Great service! Love it here. Staying with Fuccillo Nissan forever! Love the Rougue. Plan on getting another when my lease is up. Husband loves it too! More
by KARI5
Verified CustomerEmployees Worked With
Alan Huang
August 10, 2018
Oil change NYS inspection The dealership handled my NYS inspection, oil change very efficient they even took me in late..I really appreciate the admit of me being late and the The dealership handled my NYS inspection, oil change very efficient they even took me in late..I really appreciate the admit of me being late and the great service of the customer service representative. More
by WXXC
Employees Worked With
Tiffany Collins
August 08, 2018
First Service experience your representative met me at the entrance and promptly opened the service door. He drove the car in and after going over my reason for my being there your representative met me at the entrance and promptly opened the service door. He drove the car in and after going over my reason for my being there he showed me where the waiting room and the coffee bar etc. were. He took it from there and called me in less than an hour when the car was ready. I was impressed when he accompanied me out to the lot to show me where the "LIttle Rogue" was parked. I regret that I am poor at remembering names. Will pay more attention the next time. More
by WOBBLER
Employees Worked With
M. Taylor - Netzband
October 21, 2015
They don't honor service agreements. When I purchased my wife's car two years ago, we got a 96-month service agreement that includes all oil changes. Today, less than three years into th When I purchased my wife's car two years ago, we got a 96-month service agreement that includes all oil changes. Today, less than three years into the agreement, I took the car in for the oil change and they said my service was all used up. I explained that I had 8 years of oil changes, but since their service computer did not reflect this, they would not honor it. I asked to see a copy of my original sales contract to prove this, and they said that would take at least 24 hours to get. I was told my options were to leave, or pay for the service and possibly get reimbursed "if" I was right. When I returned home I secured a copy of my 96-month service agreement. Fuccillo Nissan does not know how to mate their sales contracts with their service department, and I was treated poorly because of this. More
by Army Chief
Employees Worked With
Ron Burghart and Edward Murray
July 11, 2014
Best service center around cny Fair and honest pricing and they don't pressure you to buy additional services! Jen was great and explained to me which jobs I could hold off on until Fair and honest pricing and they don't pressure you to buy additional services! Jen was great and explained to me which jobs I could hold off on until I could afford to fix them and which should take priority. Will return and bring everyone I know, More
by kaylal
Employees Worked With
Jen
May 10, 2014
The friendliest, fastest staff! I have always had a great experience at Fuccillo Nissan. I purchased my vehicle from another local dealership and went there for service one time. Not I have always had a great experience at Fuccillo Nissan. I purchased my vehicle from another local dealership and went there for service one time. Not only was my service awful at the other dealership but my sales rep never called me back after the sale. At Fuccillo Nissan everyone is friendly and goes out of their way to make sure you're comfortable. Top of the line service! I can't wait to purchase my next Nissan with them! More
by KrisinC1986
Employees Worked With
Tiffany G
