Matthews Nissan of Clay - Service Center

Takes forever, always trying to sell something I went to get an inspection and an oil change at 5pm. I pulled into the garage bay at 5:03pm and did not pull out of the parking lot until 6:55pm. It I went to get an inspection and an oil change at 5pm. I pulled into the garage bay at 5:03pm and did not pull out of the parking lot until 6:55pm. It feels like every time I go there, I have to be persistent with the person (always a male) on whether or not I want their bogus extras. The man I dealt with last night was pleasant and not as pushy, but still was trying to sell me. Every time I have been for my free oil changes it’s always been something new. The first time it was that I needed a new air filter, which I knew I did not need and had declined. It wasn’t mentioned at my last two oil changes so that was validation that it was a scam. My second free oil change, I had asked about the free tire rotation. They claimed that they couldn’t get my tires off, that my lug nuts were swollen, and from my understanding needed all new lug nuts. Now, my third and final oil change last night the gentleman had offered the free tire rotation, he looked back on my chart after I told him that they were not able to do it last time, and said that they would try again. This time, the tire rotation was a success and he had told me that really only 5 lug nuts were swollen. I thanked him and declined buying said lug nuts because they were able to take my tires off and put them back on. I appreciate how polite everybody is, but it total I do not believe that Fuccillo cares about their customers. They only care about dollar signs. **On a side note, the lady at the service desk last night was a sweetheart and I appreciated how personable she was. More

Great customer service When I got there I was greeted with a smile and I have you doing wonderful your trees look like family.i will keep coming back! When I got there I was greeted with a smile and I have you doing wonderful your trees look like family.i will keep coming back! More

They always amazing in their job. My car running great. Matt the service guy always does a superb job in fixing my car. Glad nissan always professional and always a assuring me my car will get fic thank u Matt the service guy always does a superb job in fixing my car. Glad nissan always professional and always a assuring me my car will get fic thank u More

Coverage Had an issue with cost of service and service manager stepped up and adjusted price. Took in for a follow up and more work required they advised. Had an issue with cost of service and service manager stepped up and adjusted price. Took in for a follow up and more work required they advised. More

Finally got it right I has been in a few times to have a sensor fixed, 4th time was the charm. They fixed it this time, the did my recall early for me and oil change, alig I has been in a few times to have a sensor fixed, 4th time was the charm. They fixed it this time, the did my recall early for me and oil change, alignment and tire rotation. I will say I have stopped in for little things with out an appt and they gave always been great about resetting a warning or adding nitrogen to my tires if needed. Just wish the FEB sensor had not taken so many times to fix. More

Too long of wait Scheduled and oil change and inspection on my 2018 lease and took 2 hours. There was an emergency brake recall as well but 2 hours on a Friday night w Scheduled and oil change and inspection on my 2018 lease and took 2 hours. There was an emergency brake recall as well but 2 hours on a Friday night was way too long to wait. The service rep kept telling me almost done, almost done, and 45 min later we were done. Even a regular oil change takes a little over an hour every time I go. If it wasn’t free for the first year I wouldnt go. Plus they say your first 4 oil changes are free, but you have to do that within a year. My car was not washed as stated on the waiting room sign and usually I’ll get a top off of gas, but nothing.. More

Very helpful Great service.... friendly, knowledgeable, and listened to my questions. The video of my car made it very easy to understand what was wrong, and then Great service.... friendly, knowledgeable, and listened to my questions. The video of my car made it very easy to understand what was wrong, and then my car was fixed within 2 hours, I received a call when it was done, and I am good to go again! More

Battery replacement The tech Alec Brown was very helpful with installing my new battery. He went above and beyond his job title. If it wasn't for him I wouldn't have had The tech Alec Brown was very helpful with installing my new battery. He went above and beyond his job title. If it wasn't for him I wouldn't have had my car working again. I also want to thank Ashley from parts and Ron from service for helping with purchasing a new battery for my car. Everyone that helped did an outstanding job helping me get my car fixed. More

Great job Always good job and very professional , they always go over and above to explain each and every thing. I want to say thank you to all that have helpe Always good job and very professional , they always go over and above to explain each and every thing. I want to say thank you to all that have helped me to have a great experience. More

Efficent! We called last minute to get an oil change done and Hannah was amazing to get us in within 10 minutes. The gentleman who walked over to get us situate We called last minute to get an oil change done and Hannah was amazing to get us in within 10 minutes. The gentleman who walked over to get us situated was efficent and friendly also and got us in. Our salesman, Matt was there and came over and asked us how the car was and everything! We than got a video of everything that may need to be done with the car after the oil change. They came over, broke it down amd explained to us what could need attention. Because you're always so great we didnt to to out normal maintenance people and had Nissan do it. Besides the clock being changed on me (easy fix) the car feels so much better and smoother! We will forever only go there for Service! More