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Matthews Nissan - Service Center

Vestal, NY

4.8
762 Reviews

762 Reviews of Matthews Nissan - Service Center

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April 12, 2019

Another great experience with Serafini Serafini is known for their commitment to excellence. Numerous staff greet you when you arrive. They are friedly and professional. Their service dept More

by JARNOLD362
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry (sales), Joe Johnson (service), Andrea Barrett (service), Gene (service), Jordan Schultze
April 11, 2019

Oil change but too long a time to do Great people , but for an oil change , the service manager went to lunch , so when I arrived to pick my car , no one had finished the paper work. . I More

by SCWINNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no idea who I talked to so don’t blame the guy I marked , Dennis Harding
April 10, 2019

30,000 mile checkup, changing tires and both leased Cars Ease of everything from making the appt yo completion of the service. Very friendly and accommodating. Pretty much everythat you would require in a se More

by WAYNEROZEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Jochum
Apr 10, 2019 -

Matthews Nissan responded

Wonderful to hear!!! We really appreciate you taking the time to respond regarding any of your experiences with our dealership!

April 07, 2019

Exceeded my expectations I had body work done and of course I expected the car would be washed to do the repair however they also vacuumed the inside of my car which was compl More

by MARYELEWIS79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
April 04, 2019

Oil chande, tire rotation, replace batteries in key fobs As always, I was immediately greeted by members of the service dept. They were prepared for what needed to be done and got started right away! My ca More

by DANDLBESWICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea ( not sure of last name), Gene Pittarelli, Sharon (?) Sitkowski (sp.)
April 04, 2019

inspection Gene is always amazing at communicating and getting me an appointment at a timely manner. I always feel welcome and comfortable with the service peop More

by DERNST0718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene, Tonia
April 03, 2019

Excellent personal attention. Clean waiting room Very friendly and professional employees who give excellent personal attention and thoroughly explain service details. I never feel pressured to purc More

by MCARBONI513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Johnson
April 02, 2019

Good people, prices high Some services can only be preformed at a Nissan service center. They kind of have you as a captive audience for these services, and as a Nissan owner, More

by TWOPUPS2MANY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene from service
April 01, 2019

State Inspection. Great welcome. Prompt realization of my needs and reassurance that met my expectation. It was busy but I was taken good care of in a timely fashion. P More

by JADAVIES0909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya - Service Department
March 28, 2019

60,000 check, NYS inspection & new tires Service was wonderful start to finish and they were able to loan me a car while my car was serviced. I appreciate the time Joe Johnson spent with me t More

by CATHIE.DALEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Johnson
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