Matthews Nissan - Service Center

Oil change but too long a time to do Great people , but for an oil change , the service manager went to lunch , so when I arrived to pick my car , no one had finished the paper work. . I Great people , but for an oil change , the service manager went to lunch , so when I arrived to pick my car , no one had finished the paper work. . I had to wait to take my care. People there were great to help me out, but after leaving the car for an hour and a half , no reason to have to wait . More

Exceeded my expectations I had body work done and of course I expected the car would be washed to do the repair however they also vacuumed the inside of my car which was compl I had body work done and of course I expected the car would be washed to do the repair however they also vacuumed the inside of my car which was completely unexpected and much appreciated. More

Oil chande, tire rotation, replace batteries in key fobs As always, I was immediately greeted by members of the service dept. They were prepared for what needed to be done and got started right away! My ca As always, I was immediately greeted by members of the service dept. They were prepared for what needed to be done and got started right away! My car was finished in a very timely manner. The people working with me were very friendly and went over everything that was done. I have been coming to Serafini's for the past 15 years, every visit is an extremely pleasant experience. I wouldn't go any where else!! More

inspection Gene is always amazing at communicating and getting me an appointment at a timely manner. I always feel welcome and comfortable with the service peop Gene is always amazing at communicating and getting me an appointment at a timely manner. I always feel welcome and comfortable with the service people who work at serafini and feel like I'm treated very well. More

Excellent personal attention. Clean waiting room Very friendly and professional employees who give excellent personal attention and thoroughly explain service details. I never feel pressured to purc Very friendly and professional employees who give excellent personal attention and thoroughly explain service details. I never feel pressured to purchase services I may not need at that time. Waiting room is clean and comfortable. More

Good people, prices high Some services can only be preformed at a Nissan service center. They kind of have you as a captive audience for these services, and as a Nissan owner, Some services can only be preformed at a Nissan service center. They kind of have you as a captive audience for these services, and as a Nissan owner, I understand that this is a price controlled, handed down from the corporate office, and I must go to the Nissan service center for such services. Luckily, some services can be preformed anywhere, and it helps alleviate the pain of paying such prices at these times. It’s not the fault of the dealership. More

State Inspection. Great welcome. Prompt realization of my needs and reassurance that met my expectation. It was busy but I was taken good care of in a timely fashion. P Great welcome. Prompt realization of my needs and reassurance that met my expectation. It was busy but I was taken good care of in a timely fashion. Please keep up the good work. More

60,000 check, NYS inspection & new tires Service was wonderful start to finish and they were able to loan me a car while my car was serviced. I appreciate the time Joe Johnson spent with me t Service was wonderful start to finish and they were able to loan me a car while my car was serviced. I appreciate the time Joe Johnson spent with me trying to decide on new tires. More

First experience with service department Upon entering the service area I was completely ignored as two employees were engaged in a personal conversation, I waited a few minutes while they co Upon entering the service area I was completely ignored as two employees were engaged in a personal conversation, I waited a few minutes while they continued their conversation. Purposely I turned the other way, then a woman approached my car and without introduction reached her hand in my car and checked the mileage, commented, this is your first oil change, then asked how I liked the car. She then told me that it would be an hour and a half and pointed to the waiting area. Asked to leave the “key/fob” in the car, I went for a walk and returned later the employee was much friendlier and engaging Terry More