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Mattie Imports,Inc. - Service Center

Fall River, MA

4.7
783 Lifetime Reviews Review Dealership

783 Reviews of Mattie Imports,Inc. - Service Center

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May 21, 2015

"Check engine light"

- Passat13

Got an appoinitment quick after my check engine light came on. I arrived early and was taken care of with fast and courtesous service, updates throughout the time I was waiting and a good explaination of how my issue was fixed.

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Recommend Dealer
Yes
Employees Worked With
Roy ?
May 20, 2015

"Routine Maintainence"

- BD27

Needed to have my 20,000 miles service done. They were fast, efficient and courteous. I took advantage of the shuttle service and that was also good.

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Recommend Dealer
Yes
Employees Worked With
Kevin?
May 19, 2015

"service"

- MARYLOU99999

Easy to get appt. Service dept very attentive and explains everything.Car is ready when I need it. I was offered transportation which is a huge plus for me.

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Recommend Dealer
Yes
Employees Worked With
roy medeiros
May 19, 2015

"Very friendly"

- Olly0615

The staff was very nice and friendly. They offered me a ride before and after and were very helpful.

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Recommend Dealer
Yes
Employees Worked With
Don't remember their names
May 19, 2015

"Service"

- Dolores24

The click to rate will not work for me,but it was great and would have rated all five stars .front desk persons very helpful

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Recommend Dealer
Yes
Employees Worked With
Service
May 16, 2015

"Last minute oil change!"

- srstorti

Called the dealership on a Thursday at noon and asked if they had any openings for an oil change. I spoke with Chris and he hesitated, after a few moments he said you might have to wait a few but come on in. Not only was he true to his word and they had time to change the oil, but they also made time to do a fuel filter and to do an update to my computer. I was in and out in less than two hours. They even had time to wash the vehicle. I can't remember the last time I was able to call anywhere for anything and get it!

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Recommend Dealer
Yes
Employees Worked With
Chris
May 15, 2015

"Oil Consumption Service 2nd part"

- Lin

The car failed the test and they had to pull the motor to fix the rings and pistons. I was disappointed in Audi's engineering to have this happen. We were always putting oil in the car since purchase. They reassured me that they had done this many times. I am pleased so far as to how the car is running. Have always been treated well whenever I brought my car in for service for the past 4 years!

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Recommend Dealer
Yes
Employees Worked With
Roy M and Chris
May 15, 2015

"Great Day"

- Living Legend ???

It was a 20K mile service, with an additional issue/observation. Ray wrote it all down. The technicians found the problem and then solved it. My wife is happy ! The work done was all under warranty. Thanks

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Recommend Dealer
Yes
Employees Worked With
Ray Mederios
May 14, 2015

"Brake job"

- L1talbot

I made an appointment t have my car looked at because the brakes were squeeking, the loaner car i was given was the same make and model as my vehicle which I really appreciated. Once my car was looked and the problem was fixed I recieved a phone call and was given in full detail was the issue was and what they did to fix it. They even brought my car to my work for me and exchanged the loaner car due to the fact that I would be working late and would not have made it back to the dealership before closing. I have had nothing but great experiences and think the staff is amazing!

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Recommend Dealer
Yes
Employees Worked With
Roy, Brian
May 14, 2015

"Great service department!"

- returnofthejetta

I brought my 2002 VW Jetta in this week for several repairs. Following the visit, the car has never run better! I was provided an estimate in advance of the work, and offered a complimentary ride to/from the dealership while my car was being repaired. All service work was completed on budget and on time. And the staff at the dealership were very pleasant. I never felt pressured to make all of the repairs. It was a great service experience. I will definitely return to this dealership!

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Recommend Dealer
Yes
Employees Worked With
Chris in Service
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