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Maus Nissan of New Port Richey

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,461 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,461 reviews

October 01, 2024

They provide a comfortable space to wait for your car job to be completed and the service staff are always friendly and attentive. More

by smithamy2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Maus Nissan of New Port Richey responded

Thanks for visiting our Service Department at Maus Nissan, Amy! We appreciate your continued trust, and thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's our #MausDifference! We're thrilled that you are so happy with our service and amenities, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 30, 2024

From the general manager to the sales manager to the salesman, all three of them no idea what they’re doing and how a sale went through then didn’t go through and then they call and they need the car ba More

by jenniedenamen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chase Hite
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Millan
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Oct 04, 2024 -

Maus Nissan of New Port Richey responded

We feel terrible any time a deal falls through; unfortunately, the ultimate authority on whether a loan will be approved or not, lies with the lender. When a trade is misrepresented as having been paid-off, only for us to discover later that there was a significant balance owed, and we are unable to overcome the adjusted figures with the bank, then the deal falls through, and we need our vehicle back. We do wish you the very best in your search for a new vehicle, even if it's not from us. Thank you for the opportunity, and have a very blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287

September 30, 2024

If it weren’t for John, my car would never be fixed properly. He always make sure that I don’t have to pay more than what I need to pay. Always super nice and super friendly. I’m a customer for life. T More

by kdarrow87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
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Oct 04, 2024 -

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Kristen! We appreciate your continued trust, and we thank you for your kind words. John does a phenomenal job taking care of our guests - thanks for recognizing him. We are thrilled that you are so happy, and we look forward to serving you for life - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 29, 2024

Always very courteous and on time . .. They keep you informed about what's going on and what needs to be done. More

by imotep1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
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Oct 04, 2024 -

Maus Nissan of New Port Richey responded

Thank you very much, Debra! Here at Maus Nissan, we value you as a customer, and appreciate your feedback! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 29, 2024

John is alway cordial and helpful with any questions that I have. Easy to make appointments. More

by Marthica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
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Oct 04, 2024 -

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Marthica! We appreciate your trust, and we thank you for taking the time to leave us a review. John does a fantastic job taking care of our guests - thanks for recognizing him! We are pleased that you are so happy, and we look forward to serving you again, so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 28, 2024

Service is painfully slow. We've been waiting nearly a year for them to repair our rims, which we pilurchased the service with the vehicle. A lot of empty promises. More

by Mozio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson
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Oct 04, 2024 -

Maus Nissan of New Port Richey responded

Ms. Mason, we can see that you are upset, and apologize if you've had any delays in getting service. We're having service look in to what happened with your rims, and will reach out shortly. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

September 28, 2024

I am pleased with the services. No problems. Thank you. Mary is on top of it. More

by richardfinckesr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Richard! We appreciate your trust, and we thank you for leaving us a review. Mary is on top of it - thanks for recognizing her! We're thrilled that you are so happy with our service, and we look forward to helping you in the future - so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 28, 2024

The service was great and Tiffany was always keeping me updated as well as informed of my rental/ride options while my truck was being worked on More

by jonathan.mpadilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Jonathan! We appreciate your trust, and we thank you for taking the time to leave us a review. Tiffany does an amazing job taking care of our guests - thanks for recognizing her! Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 27, 2024

Everybody was kind and courteous. Our vehicle was ready when it was promised we are very happy with their service and their people.. More

by mdcarlson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Peterson, Lance Johnson
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Oct 02, 2024 -

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Carlson family! We appreciate your trust, and we thank you for taking the time to leave us a review. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 27, 2024

My new Service Advisor, James listened to what I had to say. 2 oil changes ago, I purchased a new air filter. It was quite clear the air filter in my Rogue had not been changed since I purchased the vehicl More

by larrybalsitis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Watson
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Oct 02, 2024 -

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Larry! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We will have service management look into the air-filter issue for you, and reach out to you. James is fantastic - thank you for recognizing him! We are pleased that you are so happy, and look forward to serving you for years to come - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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