Max Ford Manhattan - Service Center

Lemon Car I’ve had my 2015 Ford Edge in for repairs countless times since it’s purchase in 2016. It’s on the 3rd or 4th oil pan. I’ve been stranded twice on the I’ve had my 2015 Ford Edge in for repairs countless times since it’s purchase in 2016. It’s on the 3rd or 4th oil pan. I’ve been stranded twice on the side of the road, once with my adolescent daughter. I reported this as directed by Flint Hills service to the Ford Customer Assistant team. I received a return call on Tuesday 13 Mar with a promise to call again following day. Then no return call for 3 days, despite leaving numerous voicemails for ‘Judy’ ext 77743. Finally got a hold of a different CAS manager, Sam, on Friday, 16 Mar. she promised a return call today, 22 Mar. we again received no call. We called Sam who tried to reach Judy, who finally called just to say my vehicle repairs don’t meet Lemon Law criteria...now I’m having to file a claim through the KS AG Office. This is ridiculous. More

back on the road Troy got me in to check a low tire on my 68 mustang very quickly and on short notice. I was back on the road in no time. Very pleased with how I was t Troy got me in to check a low tire on my 68 mustang very quickly and on short notice. I was back on the road in no time. Very pleased with how I was treated. I will be back for sure. More

Great customer service Every time I walk in to Flint Hills Ford I am greeted with a smile. The service department is also great to deal with. I’m not in the need of a new ca Every time I walk in to Flint Hills Ford I am greeted with a smile. The service department is also great to deal with. I’m not in the need of a new car,but when I am, this is where I will buy More

Safety recall The day after I got my car back something went wrong, that had never been an issue BEFORE the recall repair. They were kind enough to pick my car up a The day after I got my car back something went wrong, that had never been an issue BEFORE the recall repair. They were kind enough to pick my car up and take it back to the dealership, to correct the problem. No time lost for me. More

Great Customer Service If my recent service experience is any indication of Flint Hills Autos dedication to customer satisfaction then they are leading the pack. During my r If my recent service experience is any indication of Flint Hills Autos dedication to customer satisfaction then they are leading the pack. During my recent visit I was always kept in the loop concerning my vehicle which went along way in building my faith in there service department. Something the old owner gave up on and therefore lost my business for many years. More

Oil Change Great customer service. Took time to do an oil change on my vehicle even through I didn't schedule in advance. They brought the car up to the service Great customer service. Took time to do an oil change on my vehicle even through I didn't schedule in advance. They brought the car up to the service door for me once it was done. More

Oil change Like the fact that the first 3 oil changes are free Also the complementry car wash is a nice touch. Shuttle driver was very nice. Like the fact that the first 3 oil changes are free Also the complementry car wash is a nice touch. Shuttle driver was very nice. More

Excellent Great service took truck in for oil change and tech noticed shocks leaking which didn’t know about will be taking back next week for repair Great service took truck in for oil change and tech noticed shocks leaking which didn’t know about will be taking back next week for repair More

Vehicle service Fixed a recall when brought my SUV in for an oil change and tire rotation . That was great and unexpected. Very prompt service and even washed my car. Fixed a recall when brought my SUV in for an oil change and tire rotation . That was great and unexpected. Very prompt service and even washed my car. More