When going on line to make an appointment, I was called within just 10 minutes to confirm the appointment, date and time. Doing it on my lunch hour was the only option at the time and they happily obliged. I was greeted at the door with number tag to hang in my car, job was reviewed and I was shown the waiting room - all within less than 5 minutes. A problem I mentioned was brought to my attention shortly thereafter and resolved as well. All employees were cordial, my service was quick and easy. I will recommend the service to anyone needing vehicle service.