Maximum Auto Outlet

BUYER BEWARE, SAVE YOURSELF THE HASSLE My 19 year old son purchased a car from Maximum to only get the car home the same evening to discover the car has no high beam lights. The reason for My 19 year old son purchased a car from Maximum to only get the car home the same evening to discover the car has no high beam lights. The reason for this is because there were no bulbs, or housing for where the bulbs go, therefore it could not even pass state inspection. The car also had, no heat, an oil leak, no under skirting under the fender wheel area because it had broke and was dragging the ground the same day as purchase. This car clearly had not been checked out by the employees of this operation. Trying to get the repairs made to the car by the dealer was a complete nightmare the management team is dishonest, rude, & very unprofessional. The management claimed repairs were made but they all were not. Also a big one the dealer never filed the paperwork with the VA DMV & registered the car to my son or applied for his permanent license plates that we discovered by going to the DMV & contacting the Motor Vehicle Board In Richmond Va. (However after not returning 7 of our phone calls in regards to where our permanent plates for the car was because our 30 day tags expired the dealer lied once again & claimed they were delivered to us. FUNNY THING CONSIDERING NO PAPERWORK WAS FILED WITH THE VA DMV) Also if you look at the Better Business Bureau page you will see that Maximum Auto Outlets accreditation was revoked for failure to address customer complaints on numerous occasions. More

High Quantity, Low Quality. Dishonest Dealer It's no wonder their Better Business Bureau accreditation has been revoked for failure to address marketplace disputes quickly, professionally, and in It's no wonder their Better Business Bureau accreditation has been revoked for failure to address marketplace disputes quickly, professionally, and in good faith. I was working with Pedro, the salesman, on a Toyota Tacoma. Based on the photos, videos and multiple conversations with him, I was led to believe this vehicle was in very good condition and that there were no major issues. Not once did their manager, salesman, or ad online disclose any issues with the vehicle. I explained to him that I was coming out of state and really needed him to be honest with me about the trucks overall condition, which he assured me that there were no major issues to be concerned of and that it was a "good to go" truck. So I made the flight up from Kansas City to pick up the truck. Upon arriving I found out that the truck had significant damage that was not reported but VERY apparent to the naked eye. As you can see from the attached photos, the entire roof of the truck was dented and scratched in multiple areas and extended to the A-pillars which comprises the integrity of the truck. I pointed this out to Pedro, who then directed me to Stephen Samoy, their sales manager. Stephen offered no explanation or justification for this gross misrepresentation of the vehicle that they listed for sale. They were unapologetic nor did they even offer me a ride back to the airport to fly home the same day. I spent $800 in travel due to their negligence. I requested for a refund of my deposit and travel and was denied a refund of any kind by the general manager and Stephen. I would be cautious with doing ANY business with this dealership. Either they didn't catch these significant and apparent issues during their inspection, which speaks to their quality of inspections and vehicles that they carry OR they caught the issues and chose to be dishonest and not disclaim the problems with the truck. They are dishonest and do not stand by their product. More