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Mazda Lakeland
Lakeland, FL
338 Reviews
Mazda Lakeland is proud to join the successful Holler-Classic Family of Dealerships, which has been serving the surrounding Central Florida community for 80 years since 1938! Our group's motto, "Never forget your customer - Never let your customer forget you!" comes straight from the mind and heart of the William E. "Bill" Holler, the first of the Holler family to go into the automotive industry. Long before motivational speakers became fashionable, Bill Holler was an institution! Automotive News described him as a spellbinder, a table-pounder, and an evangelist. But he didn't sell cars on personality alone. By understanding customer wants and needs, Bill was able to develop innovative programs to inspire dealers to establish new sales records.
Roger III, Chris, and Jill Holler Rogers (Vice-Presidents of our automotive group) are the great-grandchildren of the fabled Bill Holler. He founded the General Motors Dealers' Son School established to prepare dealers' offspring to inherit the family franchise and his son, grandson, and great-grandchildren were all graduates. From 1929 when General Motors Chairman, C.S. Mott, hired Bill to be Vice President of GM and General Sales Manager of Chevrolet until his retirement in 1945, Bill Holler earned a distinguished reputation as a tireless listener to the dealer, implementing trend-setting innovations and establishing programs to teach the fundamentals of auto sales and quality service still in use today. A believer that a good sales person is critical to our economy, Bill elevated the standards of our profession. In sales literature and speeches he often pointed out that the commander who leads the troops in battle...the volunteer who raises funds for charity...the homeowner who gets the neighborhood involved in a community project...is doing a sales job.
We also have access to extensive inventory across the Holer Classic Family of Dealerships, including dealerships serving Genesis Orlando, Audi Orlando, Honda Orlando, Mazda Orlando, Hyundai Orlando, and a second Honda Orlando dealership serving the Winter Park area. As well as additional inventory at Driver's Mart for Used Cars Orlando.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 338 reviews
August 01, 2023
Best service. Very friendly staff.Quick service.Mazda lakeland gives very good customer service.Really appreciate ur efforts.Thanks guys. Very friendly staff.Quick service.Mazda lakeland gives very good customer service.Really appreciate ur efforts.Thanks guys. More
by ruchika
Employees Worked With
Dalton Friedel
July 24, 2023
Shortly after dropping my car off at service for a scheduled oil change, I was waiting in their customer area, and I got a text that they wanted to buy the car as the demand was high. Their offer was scheduled oil change, I was waiting in their customer area, and I got a text that they wanted to buy the car as the demand was high. Their offer was substantially lower than what CarMax had offered me the day before. They asked to match the offer. They ended up not matching it, which was OK since CarMax bought the car the next day. I was given a completion estimate of 10:00-10:15. At 11:05 I went back to the service desk and asked if it was done. I was informed it was done at 10:15, but that "sales" told them to wait until they were "finished" with me. So I set there waiting needlessly for 50 minutes. More
by rejonesdvc
Employees Worked With
Christian, Jenny
July 01, 2023
I had a problem with my infotainment system and the service writer, Dalton was helpful and explained everything in layman’s terms. He was friendly and knowledgeable. My system was repaired and my car w service writer, Dalton was helpful and explained everything in layman’s terms. He was friendly and knowledgeable. My system was repaired and my car was cleaned inside and out. My only issue is the bubbles remaining on my screen similar to a phone’s screen protector. My experience was a good one and I would definitely recommend them. More
by Gamma
Employees Worked With
Dalton
June 27, 2023
We recently purchased a car at this dealership. It was previously a loaner car. When we purchased the car it was a sunny day and there were no signs of writing on the window. The following morning It was previously a loaner car. When we purchased the car it was a sunny day and there were no signs of writing on the window. The following morning with dew on the window, we were surprised to see the writing that clearly stated it was a Lakeland Mazda loaner car. We reached out to the dealership and drove back the next day to have it fixed. We told them we did not want to keep the car if it did not get fixed. They again cleaned the window and sure enough the next morning, the writing was still present. They sent us to a closer dealership where they too tried to get it off, but was unsuccessful. We again reached out and was told they would replace the window for us. A couple of weeks went by and we didn’t hear anything. Now we are being told they did everything they could and will not replace the window because it’s not that bad and it should fade. This place will lie to you to sell you a car. Not only did they not inform us they changed their mind, they outright lied. I would not recommend this place and would purchase a car elsewhere. More
by Brucebdowns
Employees Worked With
Manager
June 26, 2023
The service department is amazing. Friendly and kind staff. Technicians explain everything that happens with the vehicle through videos they send to the customers. Immaculate bathroom. Friendly and kind staff. Technicians explain everything that happens with the vehicle through videos they send to the customers. Immaculate bathroom. Great snacks and coffee available while waiting for service. Great experience every time I go for my vehicle maintenance or any issues. Thanks to Nemer Amador, Dalton, Ozzie, Sophia, and Denise. More
by Joanna Garcia
Employees Worked With
Nemer, Dalton, Ozzie, Sophia, Denise.
June 21, 2023
The purchase experience was very easy; no stress. Our salesman, Brian Jefferson, was very professional and knowledgeable in completing our purchase. He was very attentive at following up with us an Our salesman, Brian Jefferson, was very professional and knowledgeable in completing our purchase. He was very attentive at following up with us and answering any questions we had after our purchase was done. Would give him an A+. More
by jdorm248
Employees Worked With
Brian Jefferson, the Business Manager and the dealer manager
