Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mazda Lakeland
Lakeland, FL
338 Reviews
Mazda Lakeland is proud to join the successful Holler-Classic Family of Dealerships, which has been serving the surrounding Central Florida community for 80 years since 1938! Our group's motto, "Never forget your customer - Never let your customer forget you!" comes straight from the mind and heart of the William E. "Bill" Holler, the first of the Holler family to go into the automotive industry. Long before motivational speakers became fashionable, Bill Holler was an institution! Automotive News described him as a spellbinder, a table-pounder, and an evangelist. But he didn't sell cars on personality alone. By understanding customer wants and needs, Bill was able to develop innovative programs to inspire dealers to establish new sales records.
Roger III, Chris, and Jill Holler Rogers (Vice-Presidents of our automotive group) are the great-grandchildren of the fabled Bill Holler. He founded the General Motors Dealers' Son School established to prepare dealers' offspring to inherit the family franchise and his son, grandson, and great-grandchildren were all graduates. From 1929 when General Motors Chairman, C.S. Mott, hired Bill to be Vice President of GM and General Sales Manager of Chevrolet until his retirement in 1945, Bill Holler earned a distinguished reputation as a tireless listener to the dealer, implementing trend-setting innovations and establishing programs to teach the fundamentals of auto sales and quality service still in use today. A believer that a good sales person is critical to our economy, Bill elevated the standards of our profession. In sales literature and speeches he often pointed out that the commander who leads the troops in battle...the volunteer who raises funds for charity...the homeowner who gets the neighborhood involved in a community project...is doing a sales job.
We also have access to extensive inventory across the Holer Classic Family of Dealerships, including dealerships serving Genesis Orlando, Audi Orlando, Honda Orlando, Mazda Orlando, Hyundai Orlando, and a second Honda Orlando dealership serving the Winter Park area. As well as additional inventory at Driver's Mart for Used Cars Orlando.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 338 reviews
October 15, 2021
Susan and Zachary are the best. They are both very professional, knowledgeable, and personable. I felt like I had my own designated sales team working to help me throughout the entire experience. Th professional, knowledgeable, and personable. I felt like I had my own designated sales team working to help me throughout the entire experience. They understood the accommodations I needed for my growing family. They both worked consistently and patiently on managing questions about their vehicle pricing against any fair market trade-ins I proposed. I received rapid responses on pricing quotes and requotes for lender repayments. They appeared honest and caring. I did not feel pressured to buy a vehicle. Our constant contacts were sincere and appropriate. Susan shared the history of the owners and their promises to only price vehicles and not people. I felt a sense of pride in this dealership's culture. Through Susan and Zachary you can observe the willingness of everyone to work as a team in a customer first environment. More
by DP
Employees Worked With
Susan and Zachary
October 11, 2021
Nice & new; check-in & communication great; picking up was awful. 20 minute wait & 1 emp left. was awful. 20 minute wait & 1 emp left. More
by Challenger70
Employees Worked With
Other Employees :
Brandi Olson -5 stars; Holley -0 stars as she knew I was standing there while other advisor was struggling with a prepaid maintenance plan for another client. Then, she just left with 3 of us waiting on the last advisor
October 09, 2021
Addressed my brake issue in a very professional manner. Service manager was courteous and professional. Service manager was courteous and professional. More
by mohardin
Employees Worked With
September 30, 2021
Friendly helpful staff. Service was quick and I enjoyed watching my vehicle being serviced on my phone. The spoiler was a dirty hair cover left on my front passenger seat. watching my vehicle being serviced on my phone. The spoiler was a dirty hair cover left on my front passenger seat. More
by rushbernie
Employees Worked With
September 20, 2021
Went there for an oil change and was quite impressed with the new location. Service was excellent and quick. the new location. Service was excellent and quick. More
by MzG
Employees Worked With
September 11, 2021
Keep the service coupons coming! Loved the service video. Great staff at this site. You are too aggressive with your review requests. That is the only negative. Great staff at this site. You are too aggressive with your review requests. That is the only negative. More
by Char & Larry
Employees Worked With
August 31, 2021
Working with Mazda Lakeland was an absolute pleasure! Our salesman Jack Hall was extremely patient. We never felt pressured to make a decision, and most importantly, a professional - The buying process of ou salesman Jack Hall was extremely patient. We never felt pressured to make a decision, and most importantly, a professional - The buying process of our Mazda CX-9 was quick and easy. Jack communicated with us the entire time which made for a positive and enjoyable buying experience. I highly recommend you visit the new Mazda Lakeland store when you are considering buying a new Mazda and speak to Jack! More
by Jody569
Employees Worked With
Austin Oliver, Finance - Sophia, general manager
August 21, 2021
This was the best car buying experience I’ve had since I’ve been in Florida. The sales people were knowledgeable, the trade in process was enjoyable and even the finance department went smooth. I would de I’ve been in Florida. The sales people were knowledgeable, the trade in process was enjoyable and even the finance department went smooth. I would definitely buy another car at this dealership. More
by Former BMW guy
