Mazda Lakeland - Service Center

Recently purchased my 2nd Mazda from this Dealer. Unfortunately, the ownership changed from the original Owner I purchased my 2015 CX9 from. What a difference. Sure, the brand new dealership is bea Unfortunately, the ownership changed from the original Owner I purchased my 2015 CX9 from. What a difference. Sure, the brand new dealership is beautiful… but they took away the following: fast service times with appointment. It took 2 hours for an oil change and rotation on my 21 CX5 in spite of arriving early for my appointment. No more loaner car offered; this was offered for any service exceeding one hour by previous Ownership. No more video of the service being performed while you wait. Another service the previous owner provided so you could see that the service was indeed being performed. First oil change that was free when you purchased a new Mazda also eliminated. Lastly, oil change @ $69 bucks and rotation at $69 is outrageous. Yes the Employees I dealt with were courteous and polite. The change in Ownership will mean I take my Mazda to the Toyota dealer for service. Why? They’re 4 miles from home - the new Mazda dealership is now 15 miles from home. Their service is much faster…without the loaner car; the quick service; and reasonable prices means I have no reason to use Lakeland Mazda. More

My appointment was at 9:15 and I never left till 1130. That is not including working on my car. They kept me waiting forever to do the test on my car and then they kept me waiting forever for the results That is not including working on my car. They kept me waiting forever to do the test on my car and then they kept me waiting forever for the results and then again for the estimate. My daughter came to get me and had to go up to the counter in question what was taking so long. I ended up picking up my car at 3:30. Again I had to call to see if it was ready. There is a disconnect between their workers and the customers More

A 40 dollar labor charge for an oil change on top of 47 dollars for the oil & filter is ridiculous dollars for the oil & filter is ridiculous More

Beautiful new facility, Sofia was very accommodating, had a great personality which makes you feel truly welcome! a great personality which makes you feel truly welcome! More

Terrible customer service and inconsiderate staff my vehicle was there for over 7 hours and no one ever knew what was going on. The number they gave us for an update was an out of service line that no o vehicle was there for over 7 hours and no one ever knew what was going on. The number they gave us for an update was an out of service line that no one answered More

Best dealership that I’ve dealt with. Excellent personnel and fair prices for service. Plus I have not had a single problem with my vehicle. That’s what will keep me a happy customer. and fair prices for service. Plus I have not had a single problem with my vehicle. That’s what will keep me a happy customer. More

Nice & new; check-in & communication great; picking up was awful. 20 minute wait & 1 emp left. was awful. 20 minute wait & 1 emp left. More

Addressed my brake issue in a very professional manner. Service manager was courteous and professional. Service manager was courteous and professional. More

Everyone was pleasant, professional & helpful. They found a car I liked with a great lease a car I liked with a great lease More

Friendly helpful staff. Service was quick and I enjoyed watching my vehicle being serviced on my phone. The spoiler was a dirty hair cover left on my front passenger seat. watching my vehicle being serviced on my phone. The spoiler was a dirty hair cover left on my front passenger seat. More