Mazda of Gainesville

I think the staff did a very good job with overall process of buying this used car. I knew what I wanted before I went in and they pretty much met my objective. The only thing I did not like was the process of buying this used car. I knew what I wanted before I went in and they pretty much met my objective. The only thing I did not like was they came in and kept giving me different prices for my trade in. It finally came down to the sales manager agreeing. I don't like going back and forth in negotiations, but I do understand it. I just wished they would have given there best offer first. More

I had a very pleasant experience with this sales associate. He was genuinely interested in helping me find the vehicle that I would be satisfied with. He is truly a customer relations person. Som associate. He was genuinely interested in helping me find the vehicle that I would be satisfied with. He is truly a customer relations person. Some sales associates are too pushy and is there just to sell a vehicle and don't care about the customer and their satisfaction. I didn't buy a GMC vehicle but it didn't have anything to do with the sales associate. He did everything that ho could have done to sell me a new vehicle. However I did buy a GM vehicle with which I am very satisfied. Also, I will be using Your service department for service to my new Chevy Tahoe. Brian is definitely an asset to your company at Gainesville Buick GMC. THANK YOU FOR A POSITIVE EXPERIENCE Doris W. Crews More

The knowledge of PJ was outstanding and never failed to give us an answer or comparison statistics when we asked. He was not only knowledgeable but friendly and comfortable to be around. He was never pus give us an answer or comparison statistics when we asked. He was not only knowledgeable but friendly and comfortable to be around. He was never pushy which turns so many people off when dealing with car salesmen. Also, Matt Kynard was efficient in his handling of the paper work and well educated in the finance area. He informed us of the items he thought would be of interest to add to our vehicle and he hit each one right on the nose. An outstanding experience in purchasing our latest vehicle and we know we will be doing business with this dealership for many years to come. More

I drove all the way from ocala  to get my first oil change service on my new Mitsubishi sport Outlander, when i arrived to the location i enter and explain the reason of  my visit, answer was no power change service on my new Mitsubishi sport Outlander, when i arrived to the location i enter and explain the reason of  my visit, answer was no power ok so i decided to wait, because driving 50 miles to go back wasn't on my plan, i wait around an hour , David show saying powers back! ok  k, 30 minutes after, job was done ,this guy came driving my suv so i went inside and take a chair David approach saying follow me to the cashier counter, service was $  30.00, computer was down they said, i explain my concern about to have a paper work or receipt for the job done to keep a record and service , answer again computer down we may email it to you ! seriously don't even ask for my email after that, a this point i don t even know if they change the oil ? if they did, no way to know what kind they used, filter  or whatever, and the very important part , my dash panel still showing service after 3000 miles wasn't modify for the next service no idea if this may affect the warranty with Mitsubishi. they can at least write a receipt by hand or something or make a copy of the paper David turn to that counter, thats say a lot about the customer service, was horrible my perception about that place, i thought was more professional with high standards basis of the years of service as showing, i understand the no power situation but the slack on customer service, friendliness and poor work performance of some of the employees ? i was paying for a service, wasn't free, at least quality of the job, not to mention all the grease at the car door, wheel and my driver sit stained i washed so not a worry, but the rest oh no crazy , was a total nightmare my experience at this location, i just said thank you and i leave driving my car shaking my head like wow.  feels like i  bother someone there,  got treat it unfair without respect for the value of my time and money. wondering if this happens often, Thank God ill never be there to see it again, very unsatisfied with the service and the unprofessional behavior of the associates.  Jose A Santiago Ocala Fl More

I primarily dealt with Brian Rundle, although Mr. Acevedo and Mr. Matrajp were professional and courteous on the day I finalized the deal and picked up the new vehicle. I dealt with Mr. Rundle over a two we and Mr. Matrajp were professional and courteous on the day I finalized the deal and picked up the new vehicle. I dealt with Mr. Rundle over a two week period and found him to be extremely professional, respectful, candid, and attentive. He was thorough in responding to my questions/concerns and was always attentive to my needs, without being overbearing. I have beenconnected to this dealership for well over twenty years having bought my 2000 Yukon XL from the same dealership, although it has undergone major changes in every area, including management. I was very knowledgable of the former management through my professional career in education and had very positive experiences in dealing with them. I was actually a little skeptical of purchasing a new vehicle from "new" people that I did not know but I prefer to stay local. Mr. Rundle is the primary reason that I rate this experience so high. I have nothing really negative to say about any of the other folks with whom I encountered at this dealership but Mr.Rundle was excellent. More

I started my journey about 3 weeks ago looking for a car for my wife. I knew we wanted an Enclave and called all over the state of Florida to see if someone had exactly what we wanted....Mike was able to f for my wife. I knew we wanted an Enclave and called all over the state of Florida to see if someone had exactly what we wanted....Mike was able to fine it and get me a great price. My experience was awesome.....a lot of the other dealers were not as nice and I'm glad to be doing business with Gainesville Buick & GMC. More

This place is great to get the best deal i could not have chose a better company and a harder working team anywhere else recommend this to anyone chose a better company and a harder working team anywhere else recommend this to anyone More

Best car buying experience! Mike was the best sales associate we've worked with in all of our vehicle purchases. Very personable. Not pushy. Matt completed our finance docs quickly and efficiently. Mar associate we've worked with in all of our vehicle purchases. Very personable. Not pushy. Matt completed our finance docs quickly and efficiently. Martha was very kind. Great first impression. Also had service done on our Denali and was extremely happy! More

Great experience! Mike was amazingly helpful to my boyfriend and I who were first time car buyers. He helped us out along the way with patience and understanding of our nerves. Never once did we fee boyfriend and I who were first time car buyers. He helped us out along the way with patience and understanding of our nerves. Never once did we feel pressured or coerced into buying our new beautiful car. The features that come with the purchase of our car are amazing and we cannot wait to come back to buy another car again soon! More

I purchased a new vehicle yesterday from Gainesville GMC. I worked with Mike Bonn who was an exceptional salesman, who was very informative, personable and sold me the car without feeling pressured. I had sp I worked with Mike Bonn who was an exceptional salesman, who was very informative, personable and sold me the car without feeling pressured. I had spoken to Mike earlier in the week by telephone and he spent a long time discussing what I was looking for and he was prepared for our appointment . It was a great experience all around. The finance manager was also very knowledgable and spent time explaining details pertaining to my purchase . Bases on my experience and prior service visits I would highly recommend this dealership and sales team! More