Mazda of Gainesville

It was time for the 30,000 mile check-up and maintenance on my GMC Terrain. It was easy to make an appointment over the phone, and when I arrived Kim Murscoe greeted me outside; was greeted by name. I ask on my GMC Terrain. It was easy to make an appointment over the phone, and when I arrived Kim Murscoe greeted me outside; was greeted by name. I asked if I could get my vehicle washed today as well and Kim advised that would be no problem. Kim explained recommended procedures for the 30,000 mile check; I selected the one rated "best" plus the car wash. (deluxe wash) Kim did the paper work and advised the car should be ready by 2:00 P.M. Was offered the shuttle service home and was glad to accept that service, the van was very comfortable and clean. My car was actually ready a bit early and the shuttle came and picked me up. Kim greeted me when I returned to the dealership, explained all the procedures they had done; then had someone bring the car to me. What a pleasant experience. Thank you; Pat Patterson More

Kim is the best Service Associate I have come in contact with. I truly appreciate her knowledge and the way she treats me as a customer. She is the reason I drive 10 miles for service. She is a huge asse with. I truly appreciate her knowledge and the way she treats me as a customer. She is the reason I drive 10 miles for service. She is a huge asset to the Gainesville GMC team! More

Sales team was wonderful- body shop good as well! However, management and service department couldn't be worse! Did NOT honor the agreements made during sale. Returned Terrian twice when it still was However, management and service department couldn't be worse! Did NOT honor the agreements made during sale. Returned Terrian twice when it still wasn't fixed. Had me wait for three hours before saying we need days to fix truck. Changed onstar phone number during repair and didn't tell me. Couldnt get calls for 3 months. I had my parents buy a new Terrain also. Had it in for service on a Tues. morning on Thurs. afternoon transmittion broke completely. Service department should have found this instead of leaving my elderly parents out of town broken down at night! Service department cant be trusted and GM did nothing to repair this situation. I went to GM serveral times, he said they were restaffing to correct problems and he would stay on top of issues. He failed to do so. Service manager is unable to effectively run his department,make timly reapirs, honor agreements, or identify service problems. I would never recommend anyone buy from this dealership. As four people bought from them on my recommendation (which dealership knew) I would expect better service and honesty. If they would treat a valued client this way- how do you expect to be treated when you visit? I am now going to take my Terrain to the Chevy dealership for all repairs. Can't say enough how bad these experiences with Wade Raulerson have been. If you expect good service find a different dealership! More

My experience with this dealership was very satisfying and pleasant. Even though I found exactly what I was looking for on the lot, they did not in any way pressure me to purchase this vehicle. The peopl and pleasant. Even though I found exactly what I was looking for on the lot, they did not in any way pressure me to purchase this vehicle. The people I worked with, R.J., Andrew and Brian could not have been nicer or extended more courtesy than they did. It was as though they wanted me to be absolutely comfortable with my choice and did everything possible to answer my questions. I would definitely recommend others to purchase a vehicle from these people. More

I recently bought a 2010 Mitsubishi Lancer Sportback from Wade Raulerson. This is our 4th or 5th car bought at this dealership. My wife and I have always been impressed with the quality of customer service Wade Raulerson. This is our 4th or 5th car bought at this dealership. My wife and I have always been impressed with the quality of customer service provided. The sales people are very professional and knowledgable. Their service department is excellent, too. They are an asset to the Gainesville community. Why go anywhere else when you can get great service, great cars and great prices right here?? Thanks for everything! More

Great experience very friendly and worked quickly to get me a great deal, I had submitted an email quote and more than one member of their team was aware of my appointment. Would have liked to have seen mor me a great deal, I had submitted an email quote and more than one member of their team was aware of my appointment. Would have liked to have seen more inventory in the Terrain but they did offer to get the car of my choice. More