Mazda of Gainesville

I scheduled my appointment for my 2023 GMC Denali online for 10am on July 1, 2025. I arrived at 9:50 am. The service advisor promptly greeted me and entered the information for the appointment. An oil and c for 10am on July 1, 2025. I arrived at 9:50 am. The service advisor promptly greeted me and entered the information for the appointment. An oil and cabin air filter change. I told the service advisor that I would waiting for my vehicle. He said it would be ready around 11:45 am. Ok, I brought work with me so no big deal. At noon I started wondering what was going on but I understand that they were busy. Most other dealerships will come let you know what is going on but not here. At 12:15, I went to ask what the status was. My service advisor was not around. They said it would be another 10 minutes. At 12:35, I want back and asked again. They said they just had to change the cabin air filter and they would be done. At 1pm, I went back and my service advisor said "I was surprised to still see you here, sorry I had something come up". Now that is ridiculous...not good customer service at all. By the time I left it was 1:12...1 hour and 28 minutes after they would it be done. If they would have just communicated and let me know what was going on....customer service 101. I travel all over the US and this has been one of the worst dealerships that I have been to. Not to mention, there was oil smudge marks all over my hood. I will definitely not be going back to this dealership. I told the service advisor that, his response, "Sorry you feel that way". More

Tried to change my down payment twice and that wasn’t the agreement. I don’t like that agreement. I don’t like that More

Everything was fine , it just took hours and a lot of paper work as usual , but my sales man was really decent paper work as usual , but my sales man was really decent More

We got a great deal, and had a great experience. Chris was an awesome salesman and everyone else was super nice and helpful. Chris was an awesome salesman and everyone else was super nice and helpful. More

Christopher our salesman was wonderful he got us to the price point we needed to be at & I love our new GMC …..Thanks price point we needed to be at & I love our new GMC …..Thanks More

My Husband and I had a great experience with purchasing a car. From the sales team to finance. Very professional! car. From the sales team to finance. Very professional! More

Chris our salesman and Manuel the sales manager were great! Even speaking with GM was a great experience!!! great! Even speaking with GM was a great experience!!! More

I got a great deal on a truck that is in high demand. I drove from Macon, GA to Gainesville GMC because the deal was so good. Their customer service is top notch as well. I drove from Macon, GA to Gainesville GMC because the deal was so good. Their customer service is top notch as well. More

I had an excellent experience at the GMC dealership today with James, John, and Racheal. Their professionalism, extensive knowledge of the trucks, and exceptional customer service were instrumental in helpin with James, John, and Racheal. Their professionalism, extensive knowledge of the trucks, and exceptional customer service were instrumental in helping me select the right vehicle. More

Overall it was a great experience. Completed my purchase in one day. Got exactly what I wanted. Completed my purchase in one day. Got exactly what I wanted. More