Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mazda of North Miami
Miami , FL
1,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,047 Reviews of Mazda of North Miami
February 20, 2022
Excellent service and quick response with support provided by this dealership. I will highly recommend this to my friends and contacts. provided by this dealership. I will highly recommend this to my friends and contacts. More
by Rahul Inarkar
Employees Worked With
Devon Martin
Helpful February 19, 2022
Excellent service friendly personable and extremely experienced. On-time clean appointments. Treated with respect and I felt very trusting to leave my vehicle with such wonderful people. Raul was just experienced. On-time clean appointments. Treated with respect and I felt very trusting to leave my vehicle with such wonderful people. Raul was just the best service advisor I could ask for. More
by Sandylariviere923
Employees Worked With
Raul , Salnave Pierre
February 08, 2022
Friendly staff and generally efficient service for regular car maintenance. Usual amenities in waiting lounge and texting capability to keep informed of status. regular car maintenance. Usual amenities in waiting lounge and texting capability to keep informed of status. More
by Fred C
Employees Worked With
Raul, Alex Rosales
February 02, 2022
Awesome customer service received by service advice Erik Alvarez. He ordered Uber to provide me with a drop off at home and return to dealership while my vehicle was in service. The maintenance was done w Alvarez. He ordered Uber to provide me with a drop off at home and return to dealership while my vehicle was in service. The maintenance was done within the promised time. More
by Rabih J
Employees Worked With
Erik Alvarez
January 26, 2022
Service visit was timely given that I asked for for a diagnostic problem besides the oil change. Technician was able to complete the repair and it was under warranty. diagnostic problem besides the oil change. Technician was able to complete the repair and it was under warranty. More
by SS
Employees Worked With
Jorge, service writer.
December 31, 2021
Two months ago, I had made an appointment for just an oil change. The appointment was at 10 am. When I arrived, I was told that since they were short-staffed, it would take about 2 hours to complete the task change. The appointment was at 10 am. When I arrived, I was told that since they were short-staffed, it would take about 2 hours to complete the task. I agreed to move forward with the scheduled service. About 1 hour and 15 minutes later, I was told that although my car needs no repairs other than the prescheduled oil change, because they are down by one mechanic and have 40 appointments on that date, my car would not be ready until approximately 4 o'clock. They offered me a loaner. The cashier mentioned that having so many appointments in one day is not unusual because they can't control the appointments people make online. Although I appreciated the offer of a loaner, this was a huge inconvenience for me as it was a workday and I needed to return to work and would have had to cancel afternoon hearings to return the loaner to the dealer and pick up my own car. Although I understand that they cannot control people calling in sick to work, there should be better management of service appointment schedule, and prioritizing service for the ones that were made in advance and need simple service that can be done in 45 minutes or so. Luckily, a gentleman named Arturo Chavarry, who is the service director was able to help me and have my car taken care by 12 o'clock so that I could return to work. Little did he know that I'm an attorney who advocates for the rights of abused children, and I was able to attend a hearing that afternoon that saved 2 young toddlers from an abusive situation. I'm very grateful that I could be present at that hearing. So, while overall I'm not happy with the organization of the service provided, I want to personally thank and ensure that Mr. Arturo Chavarry, is recognized for his efforts in providing great customer service. It's because of the way he ultimately handled the situation that I am willing to return to this dealership in the future. More
by Haleh
Employees Worked With
Arturo Chavarry
