Mazda of North Miami

MANIPULATION AND DECEIT My name is Adriana Essenfeld. I am writing this to expose Mazda of North Miami’s terrible business ethics. Please make sure you read the full story, S My name is Adriana Essenfeld. I am writing this to expose Mazda of North Miami’s terrible business ethics. Please make sure you read the full story, SHARE TO HELP ME SPREAD THE WORD, and make sure you never make a single deal with this dealership. It’s not worth the psychological torture I went through. BEWARE: After reading about this issue I found out that this is something that Mazda of North Miami does A LOT! You buy or lease a car from them, they call you a few days later and tell you that they want their car back or demand you to make higher payments. Their tactic is that they make you go to the dealership with an amazing offer. The dealer tells the customer that the deal is a go, the customer signs the contract with the agreed-to terms and the salesperson allows the customer to drive away with the car even though the dealership still owns the vehicle (they don’t tell you this). The catch is that the dealership does not get the finance company information until after you are gone, if they discover that either the payoff amount is higher than what they though or that you might not get financed after all for bad credit, they will ask you to make higher payments or they will retract the deal. Of course, once you wasted time and energy, and after you have that amazing new car parked in your lot, you are more likely to accept any deal even at a higher price than what was initially agreed upon. They put a clause in your contract called the “Buyer’s Order” to protect themselves in case you decide not to return the car and keep it. ----- A year and a half ago, I decided to take out a lease on a Mazda 3. The lease was supposed to last 36 months, which meant I still had a year and a half more to go. Last week, my husband got several calls by a lady called Piccolina who was inviting me to go to the dealership and return my car. She was offering in exchange a new Mazda 3, which was basically an upgrade on the same model but for a better deal. Since we all know that when things are too good to be true there is usually something sketchy about it, I asked her what was the catch. She insisted there was no catch, that they only needed the car because there is high demand of used cars in Louisiana due to the flooding so they are making me that “one-time unique offer” for my used Mazda in order to send it to the needy families. On Saturday I was at a barbecue with my Canadian family, who I rarely see and who were leaving Miami the next morning, and I got another call from Piccolina, who said for the last time that I was going to miss on the deal. She said I needed to go that same Saturday in order to make the exchange. I decided to leave all the cool stuff I was doing to go do the most boring thing in the world with the hopes that they actually did had good faith and wanted the best for their client. As I arrived, a lady called Yeyca introduced herself to me as the sales person. She asked me for my social security, ran some numbers, and came back with a sticky note with the “new amazing deal”, which was to get the Mazda Limited for “only” $5 more a month. I was clearly not being offered less money for a better deal, I had to sign up for a NEW 3-year lease, and I had to pay for the plate number transfer and make a down payment at the dealership. I obviously got upset for the false marketing that led me to drive 45 minutes and leave what I was doing. I said I was not interested, that I had no issues with my car whatsoever, and that the only reason why I went there was because of the “better price”, if not, I was definitely not interested. She went back to the Manager called Arnold. After hours of negotiations, Arnold came to me to make a final offer: He offers me to pay the same amount (not a dime less) for the upgraded new car. Of course, I just had to sign up for 3 more years. I accepted and made the deal. Anyways who does not want a brand new car? He was going to pay off my car to the finance company (Chase Bank) and that was it. That day I spent 4 hours at the dealership. They made me sign a bunch of contracts and agreements; I had to transfer my stuff from a car to the other one at 90 degrees, I had to change the plate, remove the stickers, and so on and so on. It was a process that took forever. I finished the process at 6pm and was mentally and physically exhausted… but at least I had my new car! (the white one from the picture below) This morning (2 days later) I get a call from one of the Managers, the same one who manipulated me to get into this deal (which again, I never wanted!). He says that they made a mistake and got the wrong number for the payoff amount and that it was actually $4,000 higher than what they though. I had two options: They would give me back my car and take the other one, or increase my lease by $70 a month. They asked me to please bring back the new car today or if not I would suffer the financial consequences, which would be a charge for $4,000. As I hang up the phone I immediately started crying. How could I be blamed for any of this? Why would I, out of everyone involved, had to suffer for the consequences? They made the mistake and they should be the ones assuming the cost for it. I mean, first they pursue me to get into a deal I did not look for through false advertising, then they make me loose time and money by keeping me for hours in the dealership, and after every contract has been signed they threaten me and take away from me what they practically made me purchase. They sent someone to pick up the car and instead of offering compensation for their mistake, they sent my car back in terrible conditions, filled with garbage in the trunk and in the seats, dirty, and with a terrible smell. I called several times and the only apology I received, which was actually more like a mock, was from their Sales Manager called Ruben. Ruben said that he is a very nice person for deciding to give me back my car in return instead of just charging me for the extra money. He kept putting the blame on the operations system or finance company and never offered anything for the damage. I will not take any legal action because it’s not worth of my time and energy, but I feel like no one should be deceit by these people again. They have no respect or manners and they treated me terribly. I myself am a company owner, and if we ever make an honest mistake with our clients, we are the ones that assume the cost, not them. Last, make sure you don't buy this car because is NO LONGER NEW. It's was USED by me and my dog Jango. VIN# is 3MZBM1U7XGM318139. SHARE!!! Hopefully, this will help car buyers or leasers out there get some respect. The names of the people involved are: Arnold Vargas, Car Manager Ruben Cordero, General Sales Manager Yeyca Quintero, Sales Dori Piccolina More