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Ocean Mazda Roswell
Roswell, GA
3,797 Reviews
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January 09, 2026
Dates of no response: I have decided to publish this review because of the lack of knowledge and respect that Ocean Mazda of Roswell has shown time and time again. I emailed owner Aaron Gillison on Jan review because of the lack of knowledge and respect that Ocean Mazda of Roswell has shown time and time again. I emailed owner Aaron Gillison on January 1 and still haven’t heard back. It is January 9. I messaged the Mazda USA contact center and I received a quick response, but when I asked them to contact the Roswell dealership, they went dark. I have not heard back from Mazda USA since January 5. Mind you, the Ocean Roswell Mazda Parts Department is open everyday except for Sunday. Backstory for vehicle issue: I am having an issue with my key fob. It’s losing charge quickly and not connecting properly to the car. I have had difficulties with my key fob since March 2025. I’ve mentioned my key fob issues to the Ocean Mazda Roswell team 5 times; and, each time they either said nothing’s wrong or they ended up giving me a new battery. The fifth time they finally brought up the idea of replacing the entire key. I proceeded and they replaced it in June 2025. In December 2025, I started to experience the same key fob issues again. That’s less than 6 months of having the new key that I’m experiencing the same issues. Before scheduling another appointment with Ocean Mazda Roswell, I reached out to Jim Ellis Mazda Marietta to get a second opinion. Marietta confirmed more than once that it was not normal for a key fob to fail in less than 6 months. I scheduled another appointment with Ocean Mazda Roswell as I didn’t want to pay even more at a different dealership. I scheduled my appointment with Roswell for December 19. The team issue: Upon arriving at my December appointment, I initially spoke to Nicholas Carrara. While he was nice, he did not seem to understand the gist of my ongoing key fob issue. I asked to see someone else in Parts. Nic returned with Rick Batey and Jimmy Clark. During this time all three parties didn’t seem to take my ongoing key fob issues seriously. Their solution was a quick fix; another battery. I pleaded with them more than once to look at my car and test my key battery. When my concerns were not taken seriously, I raised my voice. It should have never escalated to that point; I still don’t understand why I had to raise my voice at three grown men just to be taken seriously and have my car inspected. After Rick Batey finally agreed to test the battery with a multi meter; it showed 3.2%, which is a normal voltage rating. I later double-checked this with Nic via phone call. Jimmy stated he would check my vehicle. I understand that it can get busy so I asked Jimmy if I should make another appointment. Jimmy reassured me that I could keep my originally scheduled appointment. I asked him what the turn around time was and he said it wouldn’t take too long. I waited in the dealership from 10:30a to 3:20p (almost 5 hours). The almost 5 hour result: At 3:20p Nic came to me in-person to let me know that my car was ready and there was only a problem with the key fob battery. He confirmed that he was the only one to check my car. He stated that he only replaced the key fob battery. This confirmed that none of my concerns were addressed by the Ocean Mazda Roswell team. While Jimmy stated that he would check my vehicle, Nic was the only one to inspect my vehicle and communicate with me during the almost 5 hour appointment. Still no answer: On December 27, just nine days after the key battery was replaced, an alert came up on my car that my key fob battery was low. See attached picture. I still have trouble unlocking and locking the car even when I am close to the vehicle. I have even gotten a ‘no key detected’ alert while my car was running and ready to put in drive. This is putting the driver and passengers at risk. Outcome: I’d love to get this issue fixed, but currently I feel like Ocean Mazda Roswell’s lack of response and care for my concerns and repeated trips shall force me to go to another dealership- causing me to pay for more than what's necessary. More
by Claire
Employees Worked With
Jimmy Clark, Aaron Gillison Jr, Rick Batey, Nicholas Carrara
December 24, 2025
I contacted Ocean Mazda about purchasing a Certified Pre-Owned 2023 CX-5 and DeAnthony was very helpful in getting me a good offer. When my wife and I arrived at the dealership to view the car, we notic Pre-Owned 2023 CX-5 and DeAnthony was very helpful in getting me a good offer. When my wife and I arrived at the dealership to view the car, we noticed some damage and asked to see a different one. This one was more expensive and above our budget. DeAnthony was unavailable that day and so we left the dealership and came home somewhat disappointed. DeAnthony called me the next day and apologized for being unavailable. He told me that he wanted to earn our business and was going to do everything in his power to offer us a great deal on the second car we looked at. Later that evening, he delivered. We got a great car for a great price, and he even put a bow on it for my wife. If I'm ever in the market for another Mazda, my first call is going to be to DeAnthony. More
by J. Matos
Employees Worked With
Deanthony Mitchell, Victor Lopez, Nick Tran, Taylor Emery
December 07, 2025
My experience buying a Certified Pre-Owned 2020 CX-5 from Ocean Mazda turned out to be very positive overall. A couple of issues I had took a few days to sort out (turns out they were misunderstanding on my Ocean Mazda turned out to be very positive overall. A couple of issues I had took a few days to sort out (turns out they were misunderstanding on my part), but the team handled everything professionally and got it all resolved smoothly. In the end, I drove away with exactly the car I wanted at a fair and competitive price. I’m happy to recommend Ocean Mazda Roswell—whether you’re looking for a new Mazda or a quality used vehicle, they have the best inventory in the area and deliver solid, reliable service. Glad I chose them! More
by b.carrera
Employees Worked With
Aaron Gillison Jr, Nicholas Carrara, Franly Machado, Victor Lopez, Rachel Underwood, Gabrielle Pace, Chanez Dobbs
October 09, 2025
Communication with Nick is okay. I think he honestly tries but his hands are tied to the techs. Timeline for repair is DISGUSTINGLY long. You think you’ll get your car diagnosed co I think he honestly tries but his hands are tied to the techs. Timeline for repair is DISGUSTINGLY long. You think you’ll get your car diagnosed correctly in a timely fashion? Go somewhere else. Car came in for noise from A/C vent, the car sat at dealer for a month and they replaced my rear differential and did a recall. (No idea how this is related but they told me my diff was bad too). Brought back the car for the same noise from the AC blower. Car has been there 30 days with NO answer to my issue besides “tech is trying to figure it out”. How can it take someone 30 days to diag a noise? My car had a new transmission issue diagnosed, ordered, and installed at Mazda Marietta in the time it takes Ocean Mazda to even give me a solution. More
by Seaweed09
Employees Worked With
Nicholas Carrara
October 02, 2025
We just purchased a Mazda 3 from Ocean Mazda. Ricky Torres was a topnotch salesman to work with. Knowledgeable, congenial, thorough, good negotiator. Very satisfactory experience. Ricky Torres was a topnotch salesman to work with. Knowledgeable, congenial, thorough, good negotiator. Very satisfactory experience. More
by Leenda
Employees Worked With
Ricky Torres - 5 stars, Aaron Gillison Jr
September 30, 2025
I had a great experience with Ocean Mazda. I've been doing business with Mazda of Roswell for over 20 years, providing great service, friendly sales staff etc. and Oceans continues to carrying I've been doing business with Mazda of Roswell for over 20 years, providing great service, friendly sales staff etc. and Oceans continues to carrying that same torch. Asani Smith, the sales representative, did an outstanding job taking me through the sales process. He was quick to respond to all of questions and needs and made this purchasing process as smooth as possible. JOB WELL DONE BY ASANI AND OCEAN MAZDA!! More
by JERRY.HUSKEY44
Employees Worked With
Asani Smith
September 05, 2025
Everyone I worked with at Ocean Mazda was outstanding! Aaron got the ball rolling and offered me a great deal on the perfect vehicle for me. Eli was wonderful and patient as he rode with me on test drives Aaron got the ball rolling and offered me a great deal on the perfect vehicle for me. Eli was wonderful and patient as he rode with me on test drives and answered all my questions. JP helped immensely by closing the deal and explaining everything to me on my new SUV, and Tom couldn’t have been nicer in the finance dept. All in all, a great experience from beginning to end. More
by Lifeguardm
Employees Worked With
JP in sales, Eli in sales, and Tom in finance. , Aaron Gillison Jr
September 02, 2025
I had a great experience at Ocean Mazda. Everyone was so nice. Our sales associate JP was top notch and answered all my questions. Would definitely recommend. Everyone was so nice. Our sales associate JP was top notch and answered all my questions. Would definitely recommend. More
by twatkins520
Employees Worked With
Juan Pablo Navarro
August 08, 2025
My mom and I both had the pleasure of working with JP. He streamlined the process for both of us and made things as easy as possible. Him and Louie both made everything super easy. It was my first time b He streamlined the process for both of us and made things as easy as possible. Him and Louie both made everything super easy. It was my first time buying a car, so they explained what everything meant while we went along. JP also made great conversation while we waited on paperwork etc. He is great and I would go back to him if I had to get another! More
by Sophialucas432
Employees Worked With
JP, Louis Safdie
