Mazda of South Charlotte

Poor Quality / Bad Sevice We purchased a car at Mazda of South Charlotte recently. This is the nicest looking dealership I have ever seen and has the lowest regard for quality We purchased a car at Mazda of South Charlotte recently. This is the nicest looking dealership I have ever seen and has the lowest regard for quality I’ve experienced. We signed paper work the night we took the vehicle (Friday night). I received a text from the finance manager on Monday that he would submit the paperwork (we signed) to accounting. On Thursday he asked me to return to the dealership to sign something. They had another set of paperwork with a higher interest rate that they wanted me to sign. I refused and financed through our credit union. I contacted the dealership to ask what happened to the paperwork that I signed with the lower interest rate and why did they try to increase the interest rate six days later. I never received a response to this question. Two days after they received payment we brought the vehicle to a mechanic after noticing some rust on the brake drums. The mechanic stated the following; “The entire undercarriage is rusted; brake system, exhaust, shock absorbers (bubbling rust), control arms (rust flaking), engine transmission (aluminum oxidized). Rust is very significant.” We brought the car to a second mechanic and he also expressed similar concerns and said the rust already damaged the car and it would get worse with time. After complaining to management we were given three options; 1) lease a vehicle with them (which was significantly more expensive), 2) trade for another vehicle (every deal they offered was not a good deal), 3) have the undercarriage coated (a coating is ineffective over rust). I asked for more information regarding the undercarriage coating (name of external business that they contract to complete coating and how it works) and received no response from the dealership. One of the sales managers said if we thought we got a bad deal we should take the car to Carmax and get a quote regarding value and then said “but don’t tell Carmax about the rust”. My advice; • There is absolutely no regard for quality at this dealership – take any car you are considering purchasing in to a mechanic before buying. That’s what I should have done. • Once you negotiate a price – they will add to the price once you go to the finance office. • Not sure what to advise about the interest rate experience. I am shocked that a “legitimate” business would operate in this fashion. I noticed the owner responds to the unfavorable reviews stating he wants the person to contact him to correct the issue. I did contact him before writing this unfavorable review but received no response from him. I have concluded that his requests to contact him are for the benefit of readers of the reviews, and not the writers. A note for the readers of this review. If Mazda contacts me and provides me with a good deal I ABSOLUTELY will update this post to let everyone know…otherwise assume I am stuck with the rust bucket. More

Rude and Arrogant Finance Dept. What ruined his probable sale was the finance manager, Paul. We all know car buying can result in some back and forth price talk, but Paul really took What ruined his probable sale was the finance manager, Paul. We all know car buying can result in some back and forth price talk, but Paul really took it to another level when trying to discuss the pricing of the CX-5 shown below. We drove an hour and a half from Winston-Salem to see this car, to be told it was actually listed online as the wrong price (listed at 23,605 and was supposed to be at 25,605). Ironically, this "wrong" price is STILL listed as of 8:00PM. We know prices are subject to change and know there is liability-covering fine print, but that kind of rug pull doesn’t make a buyer trust the dealership or the finance manager. Further, the insult to injury was the rude behavior and thoughtless, crass attitude we received from Paul when we told him the price point we were willing to work in and pointed out the significant price difference of the listed/advertised price and sudden price I wouldn’t doubt the way he treats people is costing you sales. He made it seem like it was our fault that the listed sticker price was wrong (he even said the listed price was "beside the point", that we were stupid knowing our price-point (he stated, "how did you even get these numberrs??", and implied we didn't know how to value or estimate worth of a car ("why would you think this is the actual price if nothing else on the site is like that??", and that it didn't matter that we drove a significant distance (he even said "you should have called to verify it"...we had emailed a sales manager. He couldn't have cared less about the sale of the car, or the sale of a higher trim model we were also debating purchasing today. Sidenote- all the trim levels have extra packages that make them wildly more expensive than you'd think. Don't go in thinking you'll find a car within a normal trim level without $1500+ packages already added to bump the MSRP and sticker price. More

Great experience I had a great experience working with Sarah at Mazda of South Charlotte. We got the car we wanted for a great deal and it was a hassle free process. T I had a great experience working with Sarah at Mazda of South Charlotte. We got the car we wanted for a great deal and it was a hassle free process. The customer service was excellent. More

Great Deal This location is has great people and great deals. Ron Ruffin was a pleasure to work with and the finance people did a great job getting me in the ran This location is has great people and great deals. Ron Ruffin was a pleasure to work with and the finance people did a great job getting me in the range I wanted for my monthly payment. The car is a perfect color and is clean inside and out. Great experience. Thank you More

Best Customer Service in the Queen City Sarah was incredible! This was my first experience purchasing my first car, out of college and starting my career. They understood my concerns and ans Sarah was incredible! This was my first experience purchasing my first car, out of college and starting my career. They understood my concerns and answered ALL questions. Sarah explained everything step by step and I couldn’t be more grateful. I highly recommend this dealership for anyone in the market for a new car! More

Extremely Pleased Sarah was such a delight to work with because she really listened to what I needed. She was awesome with helping me look at vehicles, Extremely pleasa Sarah was such a delight to work with because she really listened to what I needed. She was awesome with helping me look at vehicles, Extremely pleasant! More

Mazda of South Charlotte Rocks!!! Merry Christmas to me!!! Sarah at Mazda of South Charlotte was amazing. I came in on Dec. 22, 2018, not knowing what was what and Sarah navigated me t Merry Christmas to me!!! Sarah at Mazda of South Charlotte was amazing. I came in on Dec. 22, 2018, not knowing what was what and Sarah navigated me to the best CX9 ever. I'm feeling good, looking good, and riding well. I got a good price and the best service anybody could ever want. Stop in and let Sarah make your dreams come true! More

Excellent Dealership Don Reese was a great person to work with when buying our car. Great customer service. The entire service team did a great job. Looking forward to go Don Reese was a great person to work with when buying our car. Great customer service. The entire service team did a great job. Looking forward to going back to get another vehicle. More

Slimy operation Wouldn’t buy from this dealership. They add on charges to the sticker of the car that I have no assurances ar even put on it. Would choose another Maz Wouldn’t buy from this dealership. They add on charges to the sticker of the car that I have no assurances ar even put on it. Would choose another Mazda. More

Excellent staff We purchased a pre-owned car and we had a great experience from beginning to the end. Even though we arrived late at the dealership, we did not feel r We purchased a pre-owned car and we had a great experience from beginning to the end. Even though we arrived late at the dealership, we did not feel rushed. Mike even had a long talk with my son and gave him good advice. More