Mazda of South Charlotte

They don't honor their word. Anyone interested in working with this dealership needs to be wary. They do NOT honor their word and they do NOT work with out-of-towners. My experi Anyone interested in working with this dealership needs to be wary. They do NOT honor their word and they do NOT work with out-of-towners. My experience with them was miserable. I found a car online that I wanted to purchase for my son, who just turned 16. I live 1 ½ hours from their dealership, so I called. In the course of 36 hours—from Monday night through Tuesday night--I spoke with 3 salespeople. Two of them were going to email pictures of the car to me. They did not. In fact neither of them was even at the dealership the next morning to make that happen. The third salesperson and I talked on the phone several times over the course of 1 ½ hours. I got information about the car and decided to buy it. She told me she would get me an “out the door price,” but she never did. She didn’t even call me back after that. When I called Tuesday evening to follow-up, she informed me that it had been sold AFTER our conversation, AFTER I told her I wanted the car. I definitely would not recommend this dealership; I don’t agree with the way they do business. More

Purcashed a Pre Owned Car My experience vwith Mazda South was Awesome....Thanks you so much Scott and Malik....They worked Very hard to get me what I needed.....I did not have My experience vwith Mazda South was Awesome....Thanks you so much Scott and Malik....They worked Very hard to get me what I needed.....I did not have to wait long at all....Every employee that I had to deal with did a great job....Customer Service was Awesome... More

Great Customer Service Purchased a 2016 Mazda6 and the experience was nothing less than exceptional. Moe Bedwan was courteous, professional, and informative. Throughout the Purchased a 2016 Mazda6 and the experience was nothing less than exceptional. Moe Bedwan was courteous, professional, and informative. Throughout the day he was very quick to respond to my texts answering all of my questions. He made buying a car enjoyable with no pressure. Truly a customer-focused salesman. We will definitely return for our next car! More

They try their best to make customer HAPPY I purchased a used (2015 Mazda CX9 Grand Touring) vehicle and i didnt like it after couple of days.. i went to return the vehicle.. they were happy to I purchased a used (2015 Mazda CX9 Grand Touring) vehicle and i didnt like it after couple of days.. i went to return the vehicle.. they were happy to offer a replacement/exchange with another vehicle in the inventory (2016 Mazda CX9 Touring) which i liked. I worked with Tyren Green and Peter, they were really helpful. It was pleasure doing business with these guys.. I would definetly recommend. More

Try to avoid this place. Very bad experience.try to avoid this place....!!!It seems I made the mistake of trading my car.They play games with the numbers like anything... Very bad experience.try to avoid this place....!!!It seems I made the mistake of trading my car.They play games with the numbers like anything... More

Good Experience We purchased the CX9 from Paul Grant and Todd yesterday. Friendly, courteous guys. They worked hard to earn our business. We are Happy! Michael & Bob We purchased the CX9 from Paul Grant and Todd yesterday. Friendly, courteous guys. They worked hard to earn our business. We are Happy! Michael & Bob More

Bad customer service I went into buy my car and they were good with numbers and accommodating. The great customer service ended as soon as I drove off. I've tried to reach I went into buy my car and they were good with numbers and accommodating. The great customer service ended as soon as I drove off. I've tried to reach out for some questions about my lease and still waiting on an answer. At that end of my lease I won't go back and stopped recommending them. More

Complete lack of transparency This dealership represents all that is wrong with the car buying and customer experience. Yes, the facilities are very impressive. But understand, y This dealership represents all that is wrong with the car buying and customer experience. Yes, the facilities are very impressive. But understand, you pay for all of this. Make sure you evaluate the Car Buyers and Purchase Option Contract when you sit with the Finance Manager. They "bury" the "administrative fee" which is never disclosed during the negotiation process. Make sure that the numbers represent what was negotiated. They play games with the numbers. Just had my oil changed today as consistent with the maintenance schedule. The service adviser assured me that the coupon that I presented was included in the invoice price. Upon further scrutiny, I discovered that it was not. In summary, you will experience lots of smiles at this dealership, but it is a "snake pit." All I can say is, "watch your wallet" if you choose to do business here. More

We’re repeat customers We just bought our 3rd Mazda and our salesman was so helpful. Robert B was patient,knowledgeable and courteous. I’m sure we’ll be buying all our Mazda We just bought our 3rd Mazda and our salesman was so helpful. Robert B was patient,knowledgeable and courteous. I’m sure we’ll be buying all our Mazda’s from South Charlotte Mazda. More

I ended up buying from another dealership Had a great test drive. Got to feel out the car and it really helped with my buying decision. Then came the negotiations. It was just one would exp Had a great test drive. Got to feel out the car and it really helped with my buying decision. Then came the negotiations. It was just one would expect from a "Car Salesman" Opening bid was too high. Trade offer too low. I didn't have time nor the inclination to do the kind of negotiation it would take to get this car to a reasonable price at the time I was at the dealership. I had to ask to leave several times before I got my keys back. It left a bad taste in my mouth. I went and drove a competitor because I wanted a reason to not do business here. The follow up communication was all about getting me back into the dealership. They didn't need me there. They had seen my trade and it was just another sales tactic. Eventually I decided that the Mazda was a better fit and value for what I wanted than the competitors and I contacted other Mazda dealerships. I didn't shop their price. I didn't have to. I had three offers in minutes that were lower than anything this dealership offered me. Ended up buying from outside of town and had a tremendous low pressure buying experience from another dealer. My business was this dealerships to lose. I was inclined to shop there because it was so close to where I live. I almost didn't get the car because of this experience and I ended up driving out of my way to get the deal and experience wanted. And I'd do it again. More