Mazda of South Charlotte

We’re repeat customers We just bought our 3rd Mazda and our salesman was so helpful. Robert B was patient,knowledgeable and courteous. I’m sure we’ll be buying all our Mazda We just bought our 3rd Mazda and our salesman was so helpful. Robert B was patient,knowledgeable and courteous. I’m sure we’ll be buying all our Mazda’s from South Charlotte Mazda. More

Complete lack of transparency This dealership represents all that is wrong with the car buying and customer experience. Yes, the facilities are very impressive. But understand, y This dealership represents all that is wrong with the car buying and customer experience. Yes, the facilities are very impressive. But understand, you pay for all of this. Make sure you evaluate the Car Buyers and Purchase Option Contract when you sit with the Finance Manager. They "bury" the "administrative fee" which is never disclosed during the negotiation process. Make sure that the numbers represent what was negotiated. They play games with the numbers. Just had my oil changed today as consistent with the maintenance schedule. The service adviser assured me that the coupon that I presented was included in the invoice price. Upon further scrutiny, I discovered that it was not. In summary, you will experience lots of smiles at this dealership, but it is a "snake pit." All I can say is, "watch your wallet" if you choose to do business here. More

I ended up buying from another dealership Had a great test drive. Got to feel out the car and it really helped with my buying decision. Then came the negotiations. It was just one would exp Had a great test drive. Got to feel out the car and it really helped with my buying decision. Then came the negotiations. It was just one would expect from a "Car Salesman" Opening bid was too high. Trade offer too low. I didn't have time nor the inclination to do the kind of negotiation it would take to get this car to a reasonable price at the time I was at the dealership. I had to ask to leave several times before I got my keys back. It left a bad taste in my mouth. I went and drove a competitor because I wanted a reason to not do business here. The follow up communication was all about getting me back into the dealership. They didn't need me there. They had seen my trade and it was just another sales tactic. Eventually I decided that the Mazda was a better fit and value for what I wanted than the competitors and I contacted other Mazda dealerships. I didn't shop their price. I didn't have to. I had three offers in minutes that were lower than anything this dealership offered me. Ended up buying from outside of town and had a tremendous low pressure buying experience from another dealer. My business was this dealerships to lose. I was inclined to shop there because it was so close to where I live. I almost didn't get the car because of this experience and I ended up driving out of my way to get the deal and experience wanted. And I'd do it again. More

Worst salesman EVER! First of all, i they didn't not make me feel comfortable at all. I met the salesman and he wouldn't let go of my head! Looking me up and down doing th First of all, i they didn't not make me feel comfortable at all. I met the salesman and he wouldn't let go of my head! Looking me up and down doing the "how you doin?" Thing. It was discussing. I felt like I was a filet infront of lions they all starring me down. The salesman and I sit down at his desk. I tell him EXCATLY what I wanted - nav, not a white car, top saftey and the price I wanted to pay. He brings out a white carnwithout nav... Long story short. He shows me not one but TWO WHITE CARS!! then he tries to talk me into getting a white car. I told him the oy why I would be getting a white car is if you were basically giving it to me. So we go talk about numbers. Now I gave him my price earlier. He comes back. Saying I need to put dbl down and my payments would be $180 more then what I wanted. Oh I was pissed. So he brings the manager out. And thranager says that my credit is so bad that I can't do anything with it. Me knowing it's not. I said well if you cant do I thata fine I will find a place that will. Oh I was heated I go on to SUBARU OF SOUTH CHARLOTTE! THEY GAVE ME EXACTLY WHAT I WANTED. Imagine that. They told me everything I asked for was doable and guess what my credit wasn't bad at all. More

Great experience at Mazda of South Charlotte We bought a new 2018 Mazda CX-5 at Mazda of South Charlotte and had a good experience! We worked with Moe, who was very helpful, knowledgeable and exp We bought a new 2018 Mazda CX-5 at Mazda of South Charlotte and had a good experience! We worked with Moe, who was very helpful, knowledgeable and explained everything about the car. The dealership is so bright and clean and welcoming. Moe made it a pleasant buying experience. More

Excellent Heamonse Washington was an awesome sales person. Definitely recommend him. He made me feel at home and comfortable and did everything possible for me Heamonse Washington was an awesome sales person. Definitely recommend him. He made me feel at home and comfortable and did everything possible for me to leave there with a new car. Was not just throwing numbers out there but made it more personal. More

Great experience Moe was great and so thorough with the car and all my options. Such a pleasure to do business with this dealership. Light atmosphere with up beat staf Moe was great and so thorough with the car and all my options. Such a pleasure to do business with this dealership. Light atmosphere with up beat staff. Thank you again!! More

great service! Went to Mazda just to look around and was approached by rob. He was A very polite and knowledgeable salesman even though I was not going to purchase t Went to Mazda just to look around and was approached by rob. He was A very polite and knowledgeable salesman even though I was not going to purchase that day. I would recommend this dealership! Great service and beautiful dealership! More

Stay away!!!Liars In all my years of car purchasing I did not think I would come in contact with the devil himself; Bobby Arshad. This man is a dispicable human being w In all my years of car purchasing I did not think I would come in contact with the devil himself; Bobby Arshad. This man is a dispicable human being who lied and cheated me on my purchase. My salesman told me that I if I did not give him a good google review Bobby Arshad would deduct $200 from his pay. I am sitting here crying on Saturday morning because of what Bobby did. I feel violated. I know that there is no way to legally return my car but I would stay away from Mazda of South Charlotte as long as Bobby is allowed to manage the sales floor. More

Poor Business Integrity • • I was working with dealership on a used car only to find out later that the vehicle had been sold. I was contacted 10-7 by the dealership about my • • I was working with dealership on a used car only to find out later that the vehicle had been sold. I was contacted 10-7 by the dealership about my inquiry. I asked for pictures (stock photo on line), and was told vehicle was at the Mazda of South Charlotte dealership, and I would get pictures when it stopped raining. On Monday, I received pictures, and I had a few questions. On Tuesday, I was asked for a deposit, and told the management that I would not leave a deposit until I viewed the vehicle. I asked when the vehicle would be back from their sister BMW dealership and I was told Wed. I told my contact that I would be travelling to the upstate Thursday, and I can be there to see vehicle. I was contacted and told the vehicle had not returned from the other dealership on Thursday. I contacted the dealership Thursday and was told the vehicle would be back on Friday. I contacted the dealership Friday at 12:42, and was told the vehicle had not been returned, and " Hi, mr Broome, the vehicle has not made it back to our location and as soon as we get it we will send that information your way - Thank You" • I got a call this morning (Sat 10-14) only to be told that the vehicle was sold last night (Friday). I am not disputing that a deposit would have guaranteed my chance to purchase the vehicle, only the business integrity of Mazda of South Charlotte, not to have contacted me when the vehicle arrived, (as I was told), and given me the chance of first refusal. If you see a vehicle on line that you are interested in at Mazda of South Charlotte, be sure to leave a deposit More