Mazda of South Charlotte

fantastic this is my 4th car. i leased there. and it was a great exp. the guys were great. moe the salesmen went well beyond just selling me a car..he made it this is my 4th car. i leased there. and it was a great exp. the guys were great. moe the salesmen went well beyond just selling me a car..he made it happen, and the guys at the front desk would,ent let me walk for lack a making a deal. i would tell everyone looking for a dealership too head there.and i know i will be back again and again. i can,t say enough about them. KEEP UP THE GOOD WORK GUYS. FRANK CONGEMA More

Covered all the bases I was pleased with the way they found a price that worked for my budget. I had a used car and got into a new car with the same payments. I was pleased with the way they found a price that worked for my budget. I had a used car and got into a new car with the same payments. More

don't believe the ad Internet ad for the used Mazda I wanted was $14,717, a 2014 with a backup camera. I drove out there and found out that it was a "mistake" that the ad Internet ad for the used Mazda I wanted was $14,717, a 2014 with a backup camera. I drove out there and found out that it was a "mistake" that the ad said it had a backup camera. I was still interested, understanding that there would be taxes, doc fees and destination fees on top of that. When I got the offer numbers, I saw that they added $998 for what the salesman called a "shop job," which he said included new tires, detailing and he said some other things, but at that point I stopped listening. When added to high extra fees, the total "out the door" for this vehicle was over $17,200. Not exactly as advertised. BEWARE! More

Outstanding Service This has been one of the best car buying experiences. Everyone was friendly, willing to help with my current situation, and met my needs wonderfully. This has been one of the best car buying experiences. Everyone was friendly, willing to help with my current situation, and met my needs wonderfully. I've always been wary of car dealerships, but I felt truly welcomed here. I would reccomend this dealership to anyone. More

Great experience for first time buyer I am a first time car buyer and had nothing but a positive experience when I bought my CX-5. I mainly worked with Gus and RJ. They were extremely he I am a first time car buyer and had nothing but a positive experience when I bought my CX-5. I mainly worked with Gus and RJ. They were extremely helpful and patient with me during the whole process. I had some issues with setting up auto insurance and transferring the car title, and they were nothing but friendly the entire day. They made it as easy for me as possible. And they checked in on me to make sure everything was okay with the car after I bought it. I am very happy with Mazda South Charlotte. More

Shady My husband purchased a car from this dealership in 2013 and were VERY pleased with our experience, so we went back to Mazda of South Charlotte for min My husband purchased a car from this dealership in 2013 and were VERY pleased with our experience, so we went back to Mazda of South Charlotte for mine. And I will NEVER be back. We mostly worked with Hash. He told us multiple things about the car that were untrue. Luckily, my husband had done a lot of research so he knew what was true/what wasn’t. He was very pushy and I felt he ignored everything I said. After some back and forth, an insulting first offer and eventually getting to our target goal, we leased a 2016 CX-5 and I truly wish we had visited other dealers before doing so. I signed a form saying they could pull the title from my trade in and they never asked me to bring it in. Three days later, I had 2-3 different people calling me at work/on my cell multiple times. I was leading trainings all day and unable to answer/call back until after working hours. Finally, Jamie emailed me and we set a time for Friday afternoon for me to bring in the title. The next day, I was off-site for most of the day. I saw I had missed calls/texts/emails from Hash saying there was an emergency. Then, I received a call from a co-worker saying Hash in my office waiting for me… He was told I wouldn’t be back for hours, but proceeded to sit in my office for close to 4 hours waiting- attempting to sell cars to the secretary… In the meantime, another person from Mazda called a different line at my work (instead of my direct line) asking to speak to me saying I owed them paperwork “like yesterday” and being rude to my co-workers. When I arrived back, Hash asked if I had my title. I did not, so he had me sign the same form saying they could pull the title themselves. My husband called Mazda to ask them to remove Hash from my office and never received a return call from his manager. That night, he went to the dealership to complain and the manager said he never received his message. He also told him that since they would pull the title, it would cost $100 and that Hash had told me this prior to signing. He absolutely did NOT tell me this or I wouldn’t have signed it. The next day he received an email apologizing, “waiving” the $100 and giving us a free tank of gas/detail for my car. Jamie reached out to me again that Thursday asking if I was still coming by Friday. I explained what happened, he apologized saying no one had told him and he also offered me the gas/detailing. I LOVE my Mazda (as does my husband) but we will absolutely never return to this dealership – we’ll take our business to Keffer or Independence when we’re ready to trade again. More

Beware Lifetime Mazda Owner - have never seen such unscrupulous sales tactics to sell cars. Obviously, I did not purchase from them - went with another deal Lifetime Mazda Owner - have never seen such unscrupulous sales tactics to sell cars. Obviously, I did not purchase from them - went with another dealership that doesn't employ these tactics (and got the car for several thousand less). From all other negative reviews I have seen here and on other review sites, I am quite certain that there will be a faux accommodating response apologizing for the experience and offering to make it right (as yet one more practice to appeal to human nature giving them the benefit of the doubt). Believe them to your detriment... More

New Car Buying These are the most unprofessional unreliable and cunning jackals of all auto dealers I have interacted with over the past 20 years. In my experience w These are the most unprofessional unreliable and cunning jackals of all auto dealers I have interacted with over the past 20 years. In my experience with all of them last week - with Jamie(used car manager), Scott (internet sales manager) and Mike(new car manager), they are all in it together to spin a yarn and Dupe customers. Sincerely do not waste your time with them. They do not have ANY BUSINESS ETHICS. More

WOW Experience! Was in the market for a new car CX5 Grand Touring. Was met outside my salesman, Moe Bedwan. Moe was very knowledgeable and extremely professional. Was in the market for a new car CX5 Grand Touring. Was met outside my salesman, Moe Bedwan. Moe was very knowledgeable and extremely professional. He was there to help me picked out the car I wanted. He showed me features and items that I truly valued in the vehicle. Moe worked with me on the price. The finance manager was wonderful and extremely helpful in getting me a new vehicle. Definitely the WOW factor with every single employee! I will be going back to continue to purchase new vehicles from Moe and this dealership. First class! More

Horrible experience I had an overall grotesquely negative experience. I spoke with one of their employees on the phone, confirmed the price on a certified preowned mazda I had an overall grotesquely negative experience. I spoke with one of their employees on the phone, confirmed the price on a certified preowned mazda so we could get a check from our bank, informing the rep that this will be a four hour drive, confirming cost, details, and a few other questions, then requested email confirmation or a call that the car didnt sell, and that our terms would be agreeable. Next day, no call, no email returned from this dealership. So I called, spoke to the rep from the prior night, she hadn't really..done anything. At all. And deflected when I asked her if she had checked on anything. So next day we drove four hours round trip with check in hand, only to be greeted with surprise charges that started as reconditioning fees, then came back on paper as inspection/certification fees, and got the almighty bargain bin run around after these new fees. These weren't mentioned over the phone. And it's something worth mentioning if the customer tells the rep that they are getting a check printed, with consideration taken to the other dealership fees, tax, etc. Guess what? We got in our car, scraped up the funds to purchase the car at the newly inflated yet agreed upon price...and five minutes after we sat down to do so.... "so sorry the guy that approved that left, we can't do this price anymore. We can do this nicely higher price here." Turned around, walked out. So many hours wasted for me and my significant other. More