Mazda of South Charlotte

Horrible experience - bought my car elsewhere. I had my previous Mazda for almost ten years, and I was excited to get another one. I felt it had excellent quality and I never had any issues, even p I had my previous Mazda for almost ten years, and I was excited to get another one. I felt it had excellent quality and I never had any issues, even putting it through dirt and gravel roads, and hauling more than a hatchback should ever be asked to haul. I went to Mazda of South Charlotte because it was the closest one to my work, and was met with nothing but problems. The first sales guy I talked to was high pressure and wasted my time. I spent two hours there when all I went for was to have my trade in appraised, and left without even having that done. The internet manager contacted me and tried to help smooth things over, but when we got back found out she was unable to show us cars as she wasn't a sales person, so tried to put us back with the same sales person from before. When I declined, we were given a new salesperson who honestly did the best he could, but when we got down to haggling (and there is haggling here, TrueCar or not), he wasn't able to do anything and I didn't trust the numbers that were being hand written on papers. We finally did get to an acceptable price, and when I go to start signing, there was a zero in for my trade (I had supplied my trade payoff information to two different Associates, but apparently none of them entered it in the system.) This would of course raise my payment more than $100 a month! So stressed out and frustrated, I go to leave and get the"oh wait, let us fix it..." I felt like the whole thing was a big game. I ended up telling them the absolute highest monthly payment I would accept, and two seconds later, that is where we were. So I was there another 6 hours, their finance guy was too busy to get to me, I was sick to my stomach, and I had to take a loaner home (essentially leaving my car as ransom). Dealership was unwilling to tint the car to SC standards (where I live), saying it was illegal for them to do (being in NC). Not true again, as the other dealer I went to was also in NC and had no problem doing it. After thinking it through after I went home, I didn't want to return to this place and asked a friend to help me get my car back at which time I was told I had to physically come in to sign paperwork and my friend could not get my car for me. After leaving an angry message for the sales manager basically stating that I had no interest in dealing with them and they had better have my car up front since I had to come again on my lunch and I didn't have time to listen to another pitch - I went, and funny enough - there was nothing I needed to sign. I feel like I was being deceived the entire time, and I would never do business here again. The other place I went was no pressure, got me the same car (which South made sound like there was only one to be had), and at a much lower price, with bonuses thrown in on top of the deal. DON'T BUY HERE! More

Seemed Good at 1st. 1st let me say, the sales guy Zack was great. Nice kid, you could tell he was new in car selling game, but he did a good job. Te xx happened about a w 1st let me say, the sales guy Zack was great. Nice kid, you could tell he was new in car selling game, but he did a good job. Te xx happened about a week after I drove off the lot. I got "financed" for a 2012 Malibu, only for the bank to call me and say they didn't receive all the paperwork from the dealership. I bought the car about 2 weeks ago. I faxed the finance company all of the information they asked, and they won't do the deal - this is the same information I gave the dealership who let me drive off the lot. They're saying I can bring back the car but I have to wait 48 hours to get my $2500 down payment back. I wasn't going to write a review, but about 45 minutes ago Robert Mack hung up on me because I told him I'm not waiting for my money. He also blamed me for messing up the deal. They wanted me to lie to the bank about my income to get financed, which is a crime (and I'm not a drug dealer or anything, I have nothing to hide!). I'm in school 2 hours away, I don't have time for this xx with them. I'm considering getting a lawyer involved and I will hold this car hostage until they give me my money back. Left a message with the GM, hopefully he calls me back today. More

Terrific second trip to Charlotte! You will eventually be able to read my negative review about my first 3 hour trip to another Charlotte dealership this week titled "Buyer beware". I You will eventually be able to read my negative review about my first 3 hour trip to another Charlotte dealership this week titled "Buyer beware". In a nutshell, it involved negotiating a deal over the phone, confirming the vehicle was still available, setting an appointment and then starting the drive to Charlotte. Two hours into the three hour trip to Charlotte the phone rang saying the vehicle had been sold ! As bad as that experience was, this one was as good as a buying experience could be. We dealt with two individuals; Scott Bonack (one of the managers) and Brian Lagos our salesman. I initially talked with Scott over the phone, explained my earlier experience and he assured me that if a deal could be negotiated, the vehicle would not be sold before we got there. I talked with Brian some, we went back and forth a bit on price (which is part of the fun) and came to an agreement. What was good about it as well is we discussed the purchase at the "out the door" cost so there would be no surprises. A price was agreed upon and all that remained was a satisfactory test drive. My wife and I arrived and even though the dealership was very busy, both guys keep track of our purchase process. The test drive was great, Brian went along and I was able to evaluate what I needed to confirm the purchase. It was a recent arrival on the lot, so it had not been through the shop to be detailed etc. Even though that part of the dealership was busy as well, they were able to get it done before we left. to return to Charleston. A shout out from Mr.Isom in finance as well. Even though it was obvious he had been busy all day, he made that part of the process effortless as well. I do believe in the old saying "you want to make people feel good about spending their money!" The car is meant for a friend who works at tractor supply (doesn't make a lot of money) who didn't have a chance to take her cashiers check that had been made out to the first dealership back to the bank yet. I told both Scott and Brian that they made a lady they don't even know very happy today! More

Awesome!!! Moe Bedwan was the best sales man I have ever had. He had a great personality and humor. He knew exactly what he was talking about. Very detailed pers Moe Bedwan was the best sales man I have ever had. He had a great personality and humor. He knew exactly what he was talking about. Very detailed person. He is willing to bend over backwards for you. I recommend everyone to come see Moe at Mazda of South Charlotte. The dealership was very clean and everyone was nice! More

fantastic this is my 4th car. i leased there. and it was a great exp. the guys were great. moe the salesmen went well beyond just selling me a car..he made it this is my 4th car. i leased there. and it was a great exp. the guys were great. moe the salesmen went well beyond just selling me a car..he made it happen, and the guys at the front desk would,ent let me walk for lack a making a deal. i would tell everyone looking for a dealership too head there.and i know i will be back again and again. i can,t say enough about them. KEEP UP THE GOOD WORK GUYS. FRANK CONGEMA More

Covered all the bases I was pleased with the way they found a price that worked for my budget. I had a used car and got into a new car with the same payments. I was pleased with the way they found a price that worked for my budget. I had a used car and got into a new car with the same payments. More

don't believe the ad Internet ad for the used Mazda I wanted was $14,717, a 2014 with a backup camera. I drove out there and found out that it was a "mistake" that the ad Internet ad for the used Mazda I wanted was $14,717, a 2014 with a backup camera. I drove out there and found out that it was a "mistake" that the ad said it had a backup camera. I was still interested, understanding that there would be taxes, doc fees and destination fees on top of that. When I got the offer numbers, I saw that they added $998 for what the salesman called a "shop job," which he said included new tires, detailing and he said some other things, but at that point I stopped listening. When added to high extra fees, the total "out the door" for this vehicle was over $17,200. Not exactly as advertised. BEWARE! More

Outstanding Service This has been one of the best car buying experiences. Everyone was friendly, willing to help with my current situation, and met my needs wonderfully. This has been one of the best car buying experiences. Everyone was friendly, willing to help with my current situation, and met my needs wonderfully. I've always been wary of car dealerships, but I felt truly welcomed here. I would reccomend this dealership to anyone. More

Great experience for first time buyer I am a first time car buyer and had nothing but a positive experience when I bought my CX-5. I mainly worked with Gus and RJ. They were extremely he I am a first time car buyer and had nothing but a positive experience when I bought my CX-5. I mainly worked with Gus and RJ. They were extremely helpful and patient with me during the whole process. I had some issues with setting up auto insurance and transferring the car title, and they were nothing but friendly the entire day. They made it as easy for me as possible. And they checked in on me to make sure everything was okay with the car after I bought it. I am very happy with Mazda South Charlotte. More

Shady My husband purchased a car from this dealership in 2013 and were VERY pleased with our experience, so we went back to Mazda of South Charlotte for min My husband purchased a car from this dealership in 2013 and were VERY pleased with our experience, so we went back to Mazda of South Charlotte for mine. And I will NEVER be back. We mostly worked with Hash. He told us multiple things about the car that were untrue. Luckily, my husband had done a lot of research so he knew what was true/what wasn’t. He was very pushy and I felt he ignored everything I said. After some back and forth, an insulting first offer and eventually getting to our target goal, we leased a 2016 CX-5 and I truly wish we had visited other dealers before doing so. I signed a form saying they could pull the title from my trade in and they never asked me to bring it in. Three days later, I had 2-3 different people calling me at work/on my cell multiple times. I was leading trainings all day and unable to answer/call back until after working hours. Finally, Jamie emailed me and we set a time for Friday afternoon for me to bring in the title. The next day, I was off-site for most of the day. I saw I had missed calls/texts/emails from Hash saying there was an emergency. Then, I received a call from a co-worker saying Hash in my office waiting for me… He was told I wouldn’t be back for hours, but proceeded to sit in my office for close to 4 hours waiting- attempting to sell cars to the secretary… In the meantime, another person from Mazda called a different line at my work (instead of my direct line) asking to speak to me saying I owed them paperwork “like yesterday” and being rude to my co-workers. When I arrived back, Hash asked if I had my title. I did not, so he had me sign the same form saying they could pull the title themselves. My husband called Mazda to ask them to remove Hash from my office and never received a return call from his manager. That night, he went to the dealership to complain and the manager said he never received his message. He also told him that since they would pull the title, it would cost $100 and that Hash had told me this prior to signing. He absolutely did NOT tell me this or I wouldn’t have signed it. The next day he received an email apologizing, “waiving” the $100 and giving us a free tank of gas/detail for my car. Jamie reached out to me again that Thursday asking if I was still coming by Friday. I explained what happened, he apologized saying no one had told him and he also offered me the gas/detailing. I LOVE my Mazda (as does my husband) but we will absolutely never return to this dealership – we’ll take our business to Keffer or Independence when we’re ready to trade again. More