Mazda of Wesley Chapel

What an awesome experience! I had been searching for a vehicle for several months. Finally decided to get another Mazda because of its safety plus rating with IIHS. Visited C I had been searching for a vehicle for several months. Finally decided to get another Mazda because of its safety plus rating with IIHS. Visited Classic Orlando to acquire a new CX-30 Premium. When we did not agree on the purchase price the finance director told me "I was in the wrong car." I told her "maybe I'm at the wrong dealership" and walked out. A few weeks later, last Sunday travelled to Mazda of Wesley Chapel. Introduced to salesperson Charlie Epting, Jr. Charlie is so freaking knowledgeable about Mazda vehicles that before you even test drive the vehicle Charlie gives you a 30-40 minute presentation on EVERY feature of the car, from the outside to the inside. I had built this car on MazdaUSA.com many times and thought I knew it. However, when Charlie educated me on the CX-30 Premium starting from "Information" in the Infotainment system to Settings", I was blown away. Coming from a 2016 Mazda3 Hatchback (which I absolutely loved), Mazda's CX-30 Premium superior safety ratings, advanced technology, exquisite styling, sportiness, and luxury, confirmed that this was the right car for me. Charlie showed me how every feature of the CX-30 works. Their finance director, Abdul and I negotiated on a fair price, which was $1,000 less than what I had offered Classic Mazda. As a female purchaser, I will tell you that Charlie is friendly, he is helpful, he is respectful, he is patient not pushy, and he is an EXPERT on Mazda vehicles. Charlie does not pressure you. I still must learn how to "navigate" my new Mazda so I can get maximum performance from it, but Charlie has made himself available for "after purchase assistance." If you are in the market for a superior and safe vehicle, I would highly recommend that you get with Charlie Epting, Jr at Mazda of Wesley Chapel. Charlie, thank you so much for the "10+" car buying experience. P.S. when Charlie introduced himself, he gave me his business card, did not even look at it. Folks, Charlie is numero uno, sales title "VIP Product Specialist". More

This is a follow up to my previous review. I have now owned my vehicle for nearly 3 months and still do not have a proper registration for it. I have 14 unreturned calls and emails to the deal I have now owned my vehicle for nearly 3 months and still do not have a proper registration for it. I have 14 unreturned calls and emails to the dealership and their corporate office (Lithia). I am now seeking legal counsel for relief in this matter. More

Even with most of the "deal" worked out the day prior we were there for 4 hours. The salesman and the finance guy were great. That was where it ended. The car started having electrical problems and would no were there for 4 hours. The salesman and the finance guy were great. That was where it ended. The car started having electrical problems and would not accelerate 3 days later. They were notifified. No follow up. No customer service. You name it. Do not buy a car from these people. Once the sale is done, you are done with them. They do not care about customer service. More

Dealership title vehicle wrong refuses to fix it DMV so they are required to fix it and I can’t fix it because it’s finance. I have never received such poor customer service for any vehicle. I’ve ever purc they are required to fix it and I can’t fix it because it’s finance. I have never received such poor customer service for any vehicle. I’ve ever purchased my entire life dealership care less once you walk out that you’re on your own even if it’s their error More

Most difficult car buying experience I've ever had (and I've bought 23 in my lifetime). Finance department hit my credit 10 times and dragged their feet to get paperwork to me. I had the vehicle picked up I've bought 23 in my lifetime). Finance department hit my credit 10 times and dragged their feet to get paperwork to me. I had the vehicle picked up and transported to me (I live 800+ miles away), and they forgot to put a temp tag on the car. So now I can't even legally drive it. I've called 3 times about getting a temp tag and no one will call me back. Don't walk - run - away from this dealership if you value your time and sanity. More

I recently had the pleasure of purchasing a 2024 Mazda CX-5 Turbo Carbon Edition from Mazda of Wesley Chapel, and I must say that it was the best buying experience I have ever had. I want to express my ut CX-5 Turbo Carbon Edition from Mazda of Wesley Chapel, and I must say that it was the best buying experience I have ever had. I want to express my utmost appreciation for the general sales manager, Karim, who went above and beyond to ensure my satisfaction. From the moment I walked into the dealership, Karim greeted me with a friendly smile and made me feel welcome. Throughout the entire purchasing process, he was incredibly helpful, transparent, and accommodating. Karim's extensive knowledge about Mazda vehicles impressed me, and he guided me effortlessly through the various options available for my specific needs. What truly set Karim apart was his genuine care and dedication to ensuring a stress-free experience. Unlike other general sales managers I have encountered, Karim did not play any games or pressure me into making a hasty decision. Instead, he patiently answered all my questions and allowed me to take my time in making an informed choice. His professionalism and personable nature made the entire process smooth and enjoyable. I also had the pleasure of working with the finance manager, Jad, who further enhanced my experience. In the past, I had negative encounters with finance departments, but Jad proved to be a refreshing exception. He took the time to understand my needs and tailored a protection plan that perfectly suited me. Unlike other finance managers who push unnecessary add-ons, Jad genuinely cared about my satisfaction and ensured that I only received what was essential. Jad's expertise in securing competitive financing rates and structuring the deal based on my financial circumstances was impressive. He made the paperwork process hassle-free and transparent, putting my mind at ease. I cannot emphasize enough how grateful I am for Jad's sincerity and commitment to providing a positive customer experience. I highly recommend Mazda of Wesley Chapel to anyone in the market for a Mazda or any other vehicle. Karim and Jad are an exceptional team that truly sets this dealership apart. Their professionalism, transparency, and commitment to customer satisfaction are second to none. I also want to emphasize that any negative reviews from the past should be disregarded, as this dealership is now under new management and has surpassed all expectations. I will be enthusiastically recommending Mazda of Wesley Chapel to my family, friends, and coworkers because they are head and shoulders above the competition. Thank you, Karim and Jad, for making my buying experience exceptional. I am now a proud owner of a new Mazda CX-5 Turbo Carbon Edition, and it wouldn't have been possible without your outstanding service. More

Just plain terrible Worst car dealership experience in 68 years. Not only did they accept a $1000 deposit on a 2024 MX-5 Miata, (receipt number 0526), they sold the car to another buyer the next day wh 68 years. Not only did they accept a $1000 deposit on a 2024 MX-5 Miata, (receipt number 0526), they sold the car to another buyer the next day while I was traveling to the dealership !! JERKS THE $1000.00 charge remains on my credit card 10 days later per BoA. YOU HAVE BEEN WARNED More

Great and easy process, Charlie made it absolutely painless, is very knowledgeable and has your interest first painless, is very knowledgeable and has your interest first More

This is the second car I have purchased from Charlie. Both times I’ve driven away with a deal I was happy with. Both times I’ve driven away with a deal I was happy with. More

Charlie was amazing! From start to finish! He explained ALL the features and options of my new car! I left the dealership knowing what an amazing purchase I made, thanks From start to finish! He explained ALL the features and options of my new car! I left the dealership knowing what an amazing purchase I made, thanks to Charlie! He went above and beyond. More