McCarthy Auto World

Positive experience! They have a seasoned group of sales people that know their business. No pushy, annoying tactics either. Down to earth, and respectful; finance person They have a seasoned group of sales people that know their business. No pushy, annoying tactics either. Down to earth, and respectful; finance person was very proactive as well! More

Poor service We purchased a certified pre owned vehicle from McCarthy Auto World. Within a week of purchase we had to bring it back. The brakes had frozen, the ste We purchased a certified pre owned vehicle from McCarthy Auto World. Within a week of purchase we had to bring it back. The brakes had frozen, the stereo had a major short and we found a few other small things. The car wasn't spotless either. After the repairs were made, we had a number of other failures that required extensive shop time. We have met with Sally (the salesperson), the sales manager and the GM multiple times and would like to return the car and purchase a comparable one. Although we've test driven a few other vehicles, each time we've said we would like to purchase, they've stated the vehicle was no longer available. They were already sold while we were test driving them! The only vehicle they could offer us as comparable over the past seven months was an electric blue Buick. Nope. We still own a vehicle that we don't trust and will probably disintegrate the second the warranty expires. This is an unethical dealership, which should not sell certified, pre-owned products. More

Poor service, I went to McCarthy auto world to purchase a jeep liberty, I filled out my application and was approved for the jeep, with the payments I wanted, I had I went to McCarthy auto world to purchase a jeep liberty, I filled out my application and was approved for the jeep, with the payments I wanted, I had to drive a distant, and asked several times, if they needed anything else, I was told it was a go, They told me all was approved, and to come up that evening. I was expecting to drive home with the new jeep. When I got there, the finance person put the numbers in wrong and the payments were a lot higher. He,gave me several excuses, I would not recommend this dealership. And its to bad my son was going to purchase a truck soon. Not happy More

Lack Ethics My check engine light turned on 20 minutes after purchasing a used vehicle and it turned out to be an O2 sensor. Rather than fixing it, they only offe My check engine light turned on 20 minutes after purchasing a used vehicle and it turned out to be an O2 sensor. Rather than fixing it, they only offered a free car wash. I question their business ethics. More

Did all my research online over the past two weeks. Was looking to by (today) a new, 2014 Buick LaCrosse, Premium II package. Walked in. Looked at the car. Sat in the car. Played with the dash and the looking to by (today) a new, 2014 Buick LaCrosse, Premium II package. Walked in. Looked at the car. Sat in the car. Played with the dash and the new Buick entertainment system. Checked out the seats. Got out and checked the trunk size. I have now been in the dealership over 17 minutes. I looked at my watch to check, then counted the 8 sales people back slapping each other having a good old time. Customer service? This dealership knows nothing about it. More

Well..I show up for an alignment and get the answer that "we can't do an alignment because your inner tie rods are loose." I say ok, give me my vehicle back and I will return to get it done. After going hom "we can't do an alignment because your inner tie rods are loose." I say ok, give me my vehicle back and I will return to get it done. After going home and checking the rods myself I come to the conclusion that they are not bad. I also called a friend of mine that is a GM tech to come over and check them. He said they were fine and that there is no reason as to why they should have said they were loose. So with that said I didn't replace anything and brought it back to them. Upon returning I was asked by the service associate if I replaced them, I said yes, (but I didn't). He said we will take care of you. So after an hour and a half of waiting the service guy comes out and says you are good to go. I pay $70 and leave expecting my vehicle to be aligned. Well........that was not the case. There is no reason I should be going down highway 10 and have my steering wheel 15 degrees to the left going straight. Even on a right hand curve on the interstate my wheel is still turned to the left. The interesting thing here is that they told me my inner tie rods were loose and that they could not do the alignment and that I bring it back without doing anything to it and they supposedly aligned it. Obviously there was nothing wrong with my rods and to be honest I don't think they aligned it since they charged $70 and I needed all three adjustments (Camber, Caster and toe) done. This place is a rip off. Every time I go there they say something is wrong with my vehicle even though I am not bringing it there for that problem. Plus when I got back the invoice for the supposed work done the odometer reading on the paperwork was more than 100,000 miles off. Nice way to tell a customer that the work isn't warrantied anymore if something went wrong due to miles. More

Friendly, personable, knowledgeable and fair. Had difficulties with prior purchase of a used car. They helped me resolve it quite satisfactorily. I am now the proud owner of a new 2013 Buick Verano difficulties with prior purchase of a used car. They helped me resolve it quite satisfactorily. I am now the proud owner of a new 2013 Buick Verano. This is a fantastic car!! Loads of upgrades. Techies and non-techies will enjoy the features. The techy stuff is very user-friendly. As for the staff, they are all a terrific resource. John and Sally have actually called me to ascertain if I still like the car. They also said to contact them, if I have any issues or questions. WOW! More

My experience began on the internet on Thursday night, July 12, 2012. Our conversation was continued the next day as it was closing time on Thursday. After speaking with John and telling him what I was lo July 12, 2012. Our conversation was continued the next day as it was closing time on Thursday. After speaking with John and telling him what I was looking for, he found it and gave me the best price on the new truck that I had received in various other dealer quotes. He had to trade for the truck, so it took a few days. After receiving the truck, I came out to look at it and it was what I was looking for, so I bought it. John and the rest of the sales crew followed through with completing my request flawlessly. I cannot thank them enough. Walter Jacks More

I was ready to purchase CASH in hand on a used car of $10k+ The Coon Rapids AutoWorld has to be the worse dealership i have felt with over the past 30years and 17 prior dealership purchases. folks, fin $10k+ The Coon Rapids AutoWorld has to be the worse dealership i have felt with over the past 30years and 17 prior dealership purchases. folks, find somewhere else to spend your money. The good old days of Wally & WCCO are long gone, they have now ran this poor excuse of a dealership into the ground. The used car manger Olson/Olsen? is a real tool, talks to customers, belittling & condescending. My only wish is the GM would have failed and would have taken this dealership with them. When Wally was running the company, it was much improved, to bad his son was silver-spoon fed and did not learn how to treat potential customers OR fails to have those with direct contact trained properly. More

Brough my car in for service. Was quoted nearly $3000 for various repairs. Declined service and paid the $150 diagnoctic fee. Took my car to a different mechanic, who told me half the repairs McCarthy mechan various repairs. Declined service and paid the $150 diagnoctic fee. Took my car to a different mechanic, who told me half the repairs McCarthy mechanics told me were vital were not necessary (including the repairs indicated by the $150 diagnostic). New mechanic did repairs for about $600. More