McCarthy Auto World

I bought a 2001 Suburban from John Gosewich at McCarthy Autoworld. We have had major problems from the second we got in to drive away. McCarthy Autoworld could care less. My wife and six children were w Autoworld. We have had major problems from the second we got in to drive away. McCarthy Autoworld could care less. My wife and six children were with when we drove off just before the dealership closed. The Battery warning light came on and we made it about 30 miles when the engine stopped. Of course, there were thunderstorms closing in (we later found out Tornadoes as well) and we were stuck. The Alternator was bad and after getting a couple of jump starts we were able to make it to a parts store and replace it. Which I did myself with some borrowed tools from OReilly parts store. I called our saleman John G. right away and he said they would cover the cost. A few more phone calls (and days/weeks) he offered to pay half of the $200.00 it cost for the alternator. I wasn't very happy with that and he told me to send the reciept and he would take care of it. Needless to say nothing happened. Funny thing is, John always started the Suburban when we looked at it and there was also a brand new battery in it. The battery carrier was even left in the rear storage area. Its been two months now and no money. We have also had the ignition cylinder and switch replaced because the security light was flashing and sometimes the car wouldn't start, $550.00. The dealer mechanic also says the intake manifold is leaking which would cost another $850.00, The fog lights didn't work, some of the turn signals had bad bulbs, the center console latch wouldn't latch, and the rear seat latch was broken. This dealership doesn't care what they sell you and you can't believe what they say. Sad for a major dealor to act like this. My advice, take your business to a dealer that values your business, even after you have signed the paperwork. Never again. Hopefully GM will cut this dealership soon. Ben B. More

I called John on the phone after finding the Yukon XL on carsoup. We talked about pricing and he assured me that he would be able to negotiate! I explained my situtation that I needed to buy a vehicle that carsoup. We talked about pricing and he assured me that he would be able to negotiate! I explained my situtation that I needed to buy a vehicle that day and that it was a long way for me to drive so I needed to make sure he was willing to work with me! He did everything as promised! I had to return to the dealer because one of the employees who ran my car through the car wash did something that caused some chips on the vehicle. Again as promised I was given a car to drive while they fixed the chips! I was also promised to have the license plates put on and headsets for the DVD player at the same time! I had a great experience and would recommend my family and friends to John for a the best value and car buying experience!!!!! More

I purchased a 2006 Gmc Denali in mid April, once the sales portion was closed they could not get me out of there quick enough. The vehicle was to come with a navigational Cd, but they did not have one l sales portion was closed they could not get me out of there quick enough. The vehicle was to come with a navigational Cd, but they did not have one left, John my sales person said he would get me one, still on July 1st 2009 I do not have the Navigational Cd yet after a couple of calls. I will contact the BBB soon, I would not recommend this dealer to anyone, based on there customer service performance. More

I buy a new vehicle every year, and the last 5 have been purchased from this dealership. Up until 6 months ago, this dealership was Thomas Auto Mall. This review is strictly about McCarthy Auto World, who purchased from this dealership. Up until 6 months ago, this dealership was Thomas Auto Mall. This review is strictly about McCarthy Auto World, who acquired this dealership 6 months ago. Overall, the entire sales experience this time was a bit disappointing. From the time I walked into the dealership, to the time I got helped, was at least 5 minutes. The sales guy that helped me (John Gosewich) was pleasant, but did not seem to want to spend any time with me. He threw the keys to me for a test drive, and said I could take it for a drive myself, as they were very busy. I didn't really see too many customers in there at the time. Anyway, the day my vehicle was supposed to be ready for pickup, John called me and said the bed liner dealer did not install the liner per my specs, so they were sending it back. Ok. No problem. Mistakes happen. He said it would be ready to pick up the next day. Well the next day came, and I heard nothing from John. I called the dealer late in the afternoon, and asked for John. It turns out it was his day off. He did not tell me that, nor did he tell me who would be helping me. I ended up getting one of his co-workers to chase down my truck. When I picked it up, that guy was very nice. However, he did not insure the owner's manuals were in the truck. Their sales checklist includes a step that they are supposed to review the owner's manual with the customer. They did not, and I had to drive back a week later to get owner's manuals. Then it turns out the truck was supposed to come with an adapter for the hitch, to reduce the receiver from 2.5 inches to 2 inches. It took at least 5 calls over 1.5 months, and a complaint to the Better Business Bureau in order to get this rectified. Sadly, it took 2 calls AFTER the BBB complaint for them to get the part to me. In addition, they never mailed my license plates to me like they said they would. Update 9/5/10: After having a lot of problems with this vehicle, I decided to trade it in in September 2010. I spoke to Mark Weis, who is still the general manager of the dealership. He apologized for the initial experience I had, and went out of the way to get me a good deal on a new truck. His explanation for the disorganization I experienced in April 2008 was due to them opening up the dealership about 2 weeks earlier (it was shut down for a period of time before Wally McCarthy purchased it). He said they did a lot of re-training of their sales staff in order to avoid incidents like this again. My experience this time around (so far) has been very positive. The sales guy, Boomer, has been very helpful in getting me the truck I wanted. He seems much more organized than previous sales people, and much more customer-oriented. From my perspective, one of the goals of these reviews should be to learn from your mistakes, and improve service. This dealership has obviously done that, so I would not hesitate to recommend them. More