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McCarthy Honda

Overland Park, KS

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726 Reviews

7979 Metcalf Ave

Overland Park, KS

66204

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Showing 726 reviews

June 02, 2019

Excellent service Mr. Francis explained current needs for my car and respected my decision to proceed or not. He listed the prices and explained when my next service u More

by LSEVERANCE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Francis
Jun 03, 2019 -

McCarthy Honda responded

Hi LSEVERANCE5 Thank you for taking the time to share such positive feedback. We do appreciate your business Sincerely Randy Francis Service Director O'Neill Honda 913-383-4154

June 01, 2019

Good Service for my '02 Civic The maintenance, at 147,000 miles, was done exactly as promised, and in the time frame agreed. I am confident that I will be able to keep my Civic run More

by MORNINGSTAR66204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Francis
Jun 01, 2019 -

McCarthy Honda responded

HI MORNINGSTAR66204 thank you for taking the time to post this positive review. We do appreciate your business Sincerely Randy Francis Service Director 913-383-4154

June 01, 2019

B1 service Excellent and fast service Good price Recommend for our Honda service needs Between th family we have four Honda’s that we take to Oneill More

by pll7751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Russell
Jun 01, 2019 -

McCarthy Honda responded

Hello pll7751 Thank you for your contunued service. We do appreciate your business Sincerely Randy Francis Service Director O'Neill Honda 913-383-4154

May 31, 2019

Don't mess with my drivers seat! When I picked up my car after service on 05/28/19, the driver seat had been pushed all the way back and dropped all the way down to the floor. I liter More

by Unhappy camper
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Wert
Jun 01, 2019 -

McCarthy Honda responded

Hello Sue, I apologize for the poor service and experience on your last visit. I agree that it is very frustrating to get in your vehicle and have your seat and settings adjusted. I am sending you a voucher for a free complete vehicle detail with a value of $ 195.00. Just contact us when you would like to have the vehicle detailed inside and out. Please plan on leaving the vehicle with us for the day and we will provide you a loaner vehicle. It is very likely that the seat will be adjusted on this visit though. We do appreciate your business. Please let me know if there is any thing else we can do to regain your confidence I know you service multiple vehicles with us. Sincerely Randy Francis Service Director O’Neill Honda 913-383-4154

May 31, 2019

Maintenance Minder Services Matt is always professional and accommodating. Got me in and out promptly and took the time to explain a couple of items/procedures to me. More

by LenexaOkie
Recommend Dealer
Yes
Employees Worked With
Matthew Wert
May 31, 2019

Car would not start Service worked me in on a holiday Saturday, letting me know the problem was the still-in-warranty battery! The best part? It was free! More

by MR.FRANK.R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Francis
May 31, 2019 -

McCarthy Honda responded

Hello Mr.FRANK.R I am glad we were able to assist you this Saturday. It is never a good time to have a problem with the battery. We do appreciate your business. Sincerely Randy Francis Service Director O'Neill Honda 913-383-4154

May 31, 2019

Service I went in for a checkup because the check engine light was on and for an oil change for which I had a coupon for a free one. I ended up paying $458 fo More

by LLOUPORRAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seth Mayes
May 31, 2019 -

McCarthy Honda responded

Hello Louporras, I apologize that we did not explain the charges on your last visit. The #2 service that includes engine and cabin air filters is $ 129.95, the tire rotation is $ 26.95. the brake flush that is due every 3 years independent of mileage is also $ 129.95. I assume we did not charge you for the synthetic oil change that service is $ 59.95. We do appreciate your business please let me know if there is anything we can do to regain your confidence. Sincerely, Randy Francis Service Director 913-383-4154

May 31, 2019

Well taken care of I went to O'Neill for a recall issue. The service reps were very polite and efficient. The work was done quickly without a long wait. My experience wa More

by HUNK1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Francis
May 31, 2019 -

McCarthy Honda responded

Hi Hunk129 Thank you for taking the time to reflect on your most recent service visit. We do appreciate your business Sincerely Randy Francis Service Director O'Neill Honda 913-383-4154

May 31, 2019

Service First time oil change on my 2018 CRV. Service was great. In and out in less than the allotted time. Would reccomend and do recommend O'Neill Honda! More

by LINDAVS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Francis, BRANDON CLARK
May 31, 2019 -

McCarthy Honda responded

Hi Lindavs53 Thank you for your positive comments. Length of time to complete oil and filter change is our number one customer concern. We do try to work off of appointments for oil changes so we can speed this process up. We do appreciate your business Sincerely Randy Francis Service Director O'Neill Honda 913-383-4154

May 31, 2019

Car services for my Honda Matthew was amazing and they are all so helpful at O’Neil Honda!!!! They are honest and care about the service they provide, thank you! More

by AMBERMC44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Wert
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