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McCarthy Honda
Overland Park, KS
727 Reviews
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Showing 727 reviews
May 31, 2019
Service I went in for a checkup because the check engine light was on and for an oil change for which I had a coupon for a free one. I ended up paying $458 fo I went in for a checkup because the check engine light was on and for an oil change for which I had a coupon for a free one. I ended up paying $458 for tire rotation, new filters, and engine and break fluids. It just seems that it was an exorbitant an amount for less than2 hours work. I realize I didn’t have to agree to the service but just feel that since I know nothing about cars I might have been taken advantage of. More
by LLOUPORRAS
Verified CustomerEmployees Worked With
Seth Mayes
May 31, 2019
Super easy, beginning to end It was a piece of cake to find, test drive, and buy the vehicle that I really wanted. I went in for a Civic, but Chase's low pressure help steered me It was a piece of cake to find, test drive, and buy the vehicle that I really wanted. I went in for a Civic, but Chase's low pressure help steered me to the Accord I really wanted. Everyone we talked to was more than happy to help, and folks stayed after hours to get us in our vehicle and on our way. More
by dsedich
Employees Worked With
Chase Canon, Shelly Martin
May 31, 2019
Great as always! Everything was great as always! I Always have my car serviced here and have never been disappointed, not to mention how great it is to have nice and Everything was great as always! I Always have my car serviced here and have never been disappointed, not to mention how great it is to have nice and clean exterior after an oil change More
by BROOKELS34
Employees Worked With
Randy Francis, Matthew Wert
May 31, 2019
Excellent service and friendly people Have been taking my Honda to this location for oil changes and general maintenance since I moved to KC. There are places that are closer but it’s wort Have been taking my Honda to this location for oil changes and general maintenance since I moved to KC. There are places that are closer but it’s worth making the drive to know I’ll get the same great customer service and quality care to my vehicle. Car is about to hit 100k miles and I’ve yet to have any major issues. I manage a retail store and know the ‘behind the scenes’ work that is needed to keep customer service quality at a high level, these people know what they’re doing. More
by JCromer
Employees Worked With
Randy Francis, Matthew Wert
May 31, 2019
Responsive Service We appreciated the communications and explanations in recent repair visits to O'Neill! Good to have service representative Josh Underwood looking out We appreciated the communications and explanations in recent repair visits to O'Neill! Good to have service representative Josh Underwood looking out for our older Accord. More
by MARY & Greg
Employees Worked With
Josh Underwood
May 31, 2019
Excellent and attentive service I always feel I am in good hands when I take my vehicle in for service. I am treated with courtesy and given a fair deal. The quality of work is exc I always feel I am in good hands when I take my vehicle in for service. I am treated with courtesy and given a fair deal. The quality of work is excellent. More
by RANTOINEJR
Employees Worked With
Randy Francis
May 31, 2019
Danger to customers - Needs improvement The service is good. Everything is done as promised. I have confidence that they will not tell me to get services that I do not need. I would give The service is good. Everything is done as promised. I have confidence that they will not tell me to get services that I do not need. I would give 5 stars, but the dealer does not have concern for customer safety. Customers stand in a garage, with cars going by inches behind them while they review and pay their bill. Paying bills should be done in a safe office environment. At my last visit I watched a pregnant women standing in the garage paying her bill while yelling at her three year old to quit laying on the garage floor. The child had wandered 10 feet away from the mother and was in the path of moving automobiles. O'Neil Honda is just waiting for a disaster to happen. More
by SAM.MATIER
Employees Worked With
Josh
May 31, 2019
careful explanation of the work to be done In addition to the careful explanation of service needs there is a careful review of work that has been completed. Only necessary work seems to be re In addition to the careful explanation of service needs there is a careful review of work that has been completed. Only necessary work seems to be recommended. Service is timely, allowing one to wait for most work that needs to be done. More
by RSTEPH39
Employees Worked With
Matthew Wert
May 31, 2019
Great Service Very professional and informative. Josh Underwood is very professional and informative. His cost estimate and time if service estimate was on target Very professional and informative. Josh Underwood is very professional and informative. His cost estimate and time if service estimate was on target. Job well done More
by GARYRIPPLE
Employees Worked With
Josh Underwood
May 31, 2019
Excellent service Having many years of experience with Dealer Services, I must say that O’Neill is a 5 star service department. The Reps are straightforward and knowle Having many years of experience with Dealer Services, I must say that O’Neill is a 5 star service department. The Reps are straightforward and knowledgeable. Service was fast and efficient. More
by Sue B
Employees Worked With
Seth Mayes
