McCloskey Truck Town

will make all kinds of promises to sell you a car. I purchased a 2013 Yukon Denali from McCloskey Truck Town on April 5th 2018. During the initial test drive I tried the DVD player because I have a lar I purchased a 2013 Yukon Denali from McCloskey Truck Town on April 5th 2018. During the initial test drive I tried the DVD player because I have a large family and we specifically were looking to purchase a vehicle with a DVD player. We weren't even looking at vehicles that didn't contain one, that's how important this was to us. It accepted the DVD but skipped like the movie was scratched. When I tried to eject the disk it would not eject correctly. Once the disk was ejected it was scratched. I was promised at this point that they would get it fixed within the service department and if they were unable to do it there they would send it to Car Toys. This was the one reason I went forward with the purchase and received a We Owe form stating they would have the service department look at the issue and we would go from there. I was also told the the service department would contact me to schedule an appointment. 3 weeks passed and I had to call to schedule appointment to take it to service on April 28 2018. When I arrived and told them the issue they said I had to go to Car Toys since they do not have the ability to check on those. I took it to Car Toys and they told me they can't fix that and that the best solution was to replace the whole thing. They quoted the replacement and sent the estimate to McCloskey service center. I was then told that the service center would have to send the estimate to a supervisor for approval and they would let me know the verdict the following Monday April 30th. I again received no phone call as was promised. And I called them on Tuesday the 1st. When I called they didn't have the information and told me me they would have to call me on Wednesday. This time they called only to tell me that they would not fix the issue due to the cost as it was a promise to only check on the issue. I went and talked to the sales person at McCloskey on May 2nd and they said that the We Owe was only to check on the issue and that they would not replace it but would try and get a dealer price for the replacement parts. When I told them that was unsatasfactory I was told they would talk to the manager and call me and let me know what they decided. There still has been no phone call. I even went in today, May 3rd, and was told the manager who was supposed to be in at noon was in a meeting and the salesperson had yet to talk to him. This was after 3pm. The We Owe that was promised to me expires 30 days after the sale. I believe they are just talking in circles to get the We Owe to experiation. It has been constant hoops to jump through and managerial evasions. Again, we never would have purchased this vehicle if it didn't have a working DVD player. It has ruined three of our DVD's before we just gave up trying. It was decided we couldn't even use that vehicle for a road trip up to visit family since there was only one parent going and no entertainment for four young boys. More

Comfortable and easy After meeting with Walter he went to get me an estimate for my vehicle. He didn’t waste my time hold me there for ever he was back with very quick r After meeting with Walter he went to get me an estimate for my vehicle. He didn’t waste my time hold me there for ever he was back with very quick response. Which I couldn’t have appreciated more knowing the usual.But on top of that his numbers were completely fair and honest. With those two things said he put me at ease to say the least. As he was still working on some of that paperwork Eric help me look for another vehicle. After riding with Eric for a while to the other store discussing what I’m looking for his genuineness to what it is I was looking for was also very comforting that more than anything they truly do want to put you in the right vehicle all the way around. This is not the first time I bought a car there over the years but I can say they stepped it up a notch with those two guys honesty and sincerity are two things that I look for when I deal with anybody thank you guys I really do appreciate !!! More

Fantastic buying experience Collin got me hooked up with my truck great experience would recommend to anyone. Great selection and good service. Thanks for your help guys. Andrew Collin got me hooked up with my truck great experience would recommend to anyone. Great selection and good service. Thanks for your help guys. Andrew. More

Good team and prices Yes I would definitely recommend this dealer. Good prices good customer services. If you come in ask for Collin Waller his the one who helps us out. Yes I would definitely recommend this dealer. Good prices good customer services. If you come in ask for Collin Waller his the one who helps us out. More

Fast and easy Collin Waller was most friendly and efficient. Made purchasing our vehicle easy and painless. Will be back for future purchases! Thank you Collin yo Collin Waller was most friendly and efficient. Made purchasing our vehicle easy and painless. Will be back for future purchases! Thank you Collin you rockstar! More

Down to earth people willing to help. God sent me to this dealer and they help me so much Collin the sales man Collin was awesome they the right car for my family God sent me to this dealer and they help me so much Collin the sales man Collin was awesome they the right car for my family More

Professional Service Found a great truck that met our needs functionally and financially. Patrick made the sale and paperwork painless! Will definitely be back next time Found a great truck that met our needs functionally and financially. Patrick made the sale and paperwork painless! Will definitely be back next time we need a new vehicle. More

First time buying a vehicle over the phone This was the first time I have ever purchased a vehicle over the phone with out looking at it. I must say it was the most easiest transaction I’ve eve This was the first time I have ever purchased a vehicle over the phone with out looking at it. I must say it was the most easiest transaction I’ve ever done ELISHA was very responsive with the information she provided to make it comfortable to move forward. More

Great Experience!!! I had a great experience at McCloskey Truck Town. Jason Lasalle was very helpful and allowed me to get the vehicle I wanted at a good price! He was ve I had a great experience at McCloskey Truck Town. Jason Lasalle was very helpful and allowed me to get the vehicle I wanted at a good price! He was very friendly and willing to help! More

Great experience. Collin was friendly and knowledgeable about the car I was interested in. Smooth experience with purchasing a new car. Great service by all of the staf Collin was friendly and knowledgeable about the car I was interested in. Smooth experience with purchasing a new car. Great service by all of the staff we interacted with. More