McDonald Mazda North - Service Center

Speedy and friendly We thought our service representatives was friendly and helpful. We also received a text after we dropped off our vehicle and several texts before our We thought our service representatives was friendly and helpful. We also received a text after we dropped off our vehicle and several texts before our visit. We appreciated these texts and the level of of customer service we endured during our service experience. More

Poor communication So they said to just bring in the car we don’t need appointment and drop it off. Once it was dropped off they said to take couple hours to diagnose i So they said to just bring in the car we don’t need appointment and drop it off. Once it was dropped off they said to take couple hours to diagnose it. Eight hours later find out they never even touch the car. But when I called to check the status I was told I had a oil leak . But when I dropped off the car I didn’t have a oil leak. Then talking to a different technician never even looked at the car . More

Outstanding Customer service. I've never had a reason to go anywhere else. Professional, thorough and courteous. They listen to your questions and offer solutions or options. I hav I've never had a reason to go anywhere else. Professional, thorough and courteous. They listen to your questions and offer solutions or options. I have never felt pressured like some may feel at other service businesses. I have been a customer for over 6 years and have been completely happy with Courtesy Mazda. More

Kind, friendly, efficient, dedicated Courtesy Mazda has always aced customer service. They make being a Mazda lover easy. They only charge 5% over cost for parts/tires. They are in it to Courtesy Mazda has always aced customer service. They make being a Mazda lover easy. They only charge 5% over cost for parts/tires. They are in it to take care of the customers first! More

Great Service Recently blew out my transfer case on my 2009 CX-9. Henry and his crew got things fixed quickly and very reasonably (considering the magnitude of the Recently blew out my transfer case on my 2009 CX-9. Henry and his crew got things fixed quickly and very reasonably (considering the magnitude of the type of repair...)! Very pleased. More

Paying it forward I came in on Saturday to have my oil changed, was greeted by Chris he said he was helping out in service. He was very nice and got me checked in. Afte I came in on Saturday to have my oil changed, was greeted by Chris he said he was helping out in service. He was very nice and got me checked in. After a bit he came and showed me my cabin filter which I said was ok to change out. And he said that my brakes were needing to be done. I said that would be fine but not sure about the time, he came back and said I could have a loaner. I was expecting to have to come back in a couple of hours. But he said that Monday or Tuesday after he got done would be good. He had also said he would detail my car. When I got my car Tuesday night it was beautiful, I have never had this caring of service before in all the time I have owned a car over 40years. Chris was fantastic, caring and made my year. Thank you Chris and Courtesy Mazda. Sincerely Marlene More

Don B Service personal were very easy to communicate with. Work was performed in a very timely manner, and far exceeded my expectations. I have been to man Service personal were very easy to communicate with. Work was performed in a very timely manner, and far exceeded my expectations. I have been to many dealers, and this dealer seems like they actually care about there customers. More

Poor service experience Just had my car in for a recall and had to come back the next day to have warning light reset. This is the second time I've had to come back a second Just had my car in for a recall and had to come back the next day to have warning light reset. This is the second time I've had to come back a second time because service was not done right the first time. Other time was for an oil change where the filter was leaking! More

beyond expectations thanks Michael! and thanks for rides to and from work! and thank you for putting the bike rack on my roof rack. mazdas are fun! thanks Michael! and thanks for rides to and from work! and thank you for putting the bike rack on my roof rack. mazdas are fun! More

I trust them I brought my car in for what I thought would be routine and there ended up being a plethora of issues to deal with. They worked with me to help me und I brought my car in for what I thought would be routine and there ended up being a plethora of issues to deal with. They worked with me to help me understand everything and prioritize the work to fit my budget while addressing the most important issues. More