McDonald Mazda North - Service Center

25,000 mile service Karisa was great to work with. The timeframe she provided for the service was accurate (and showed the efficiency of the service dept). She went throu Karisa was great to work with. The timeframe she provided for the service was accurate (and showed the efficiency of the service dept). She went through the service that my car received, as well as the services that would be required at the 30,000 mile service, including anticipated costs. Thanks Karisa! More

Quick They got me in on time. They told me it would take a half hour and it was done in time, and clean. Great job to all. They got me in on time. They told me it would take a half hour and it was done in time, and clean. Great job to all. More

Communication is Key I was initially told that my car would be done in an afternoon. It was not, and when i tried to call (5 times) I was always sent to voicemail. The nex I was initially told that my car would be done in an afternoon. It was not, and when i tried to call (5 times) I was always sent to voicemail. The next day I finally received a call but because I couldn’t answer I missed it. I tried calling back, and again, straight to voicemail. More

Unimpressive estimate on damage repair Several weeks ago, I went in to get an estimate on damage repair to my 2015 CX-5 from a bear getting inside of the vehicle. What I got was an email wi Several weeks ago, I went in to get an estimate on damage repair to my 2015 CX-5 from a bear getting inside of the vehicle. What I got was an email with very little detail on what would be done, what charges were labor vs parts, vehicle cleanup details, etc. This was very different from the detailed estimate I got from a local auto body shop. It seemed like this was not something the Mazda device center was familiar with providing. I have not had great luck with this service center. Early on in 2015, I had difficulty getting any response when I would call or text trying to get appointments for normal service. More

Oil change Great service as always not a long wait time. Waiting area is always comfortable. Really enjoy doing business with courtesy Mazda. Sales personnel wer Great service as always not a long wait time. Waiting area is always comfortable. Really enjoy doing business with courtesy Mazda. Sales personnel were easy to deal with when I bought my car More

Service Review The service center staff is very friendly, flexible, and accommodating. I have always had good experiences with the service at this dealership and re The service center staff is very friendly, flexible, and accommodating. I have always had good experiences with the service at this dealership and recommend them. More

Review for oil change. Always a good experience! Fast and courteous. I like the text i get reminding me of when it's time for my oil change-thanks! Always a good experience! Fast and courteous. I like the text i get reminding me of when it's time for my oil change-thanks! More

Excellent customer service Friendly, knowledgeable, kind, caring, and was able to change my oil and brakes at a good price. Plus I was able to see more Mazda cars for my wife! M Friendly, knowledgeable, kind, caring, and was able to change my oil and brakes at a good price. Plus I was able to see more Mazda cars for my wife! Mary was knowledgeable and told me the in and outs of the Mazdas my wife wanted to purchase. Love this place, also love the free coffee! Thank you Karissa, you were great! More

Short, easy, simple I came in and was greeted by Karissa the service advisor, was quickly assisted by her and the mechanic Joe to get my oil change going. It took no time I came in and was greeted by Karissa the service advisor, was quickly assisted by her and the mechanic Joe to get my oil change going. It took no time for him to complete the service and get me on my way. More

Karisa was fantastic Karisa was very helpful throughout my whole experience and made it far less stressful than any experience I have ever had with car repairs. She was ve Karisa was very helpful throughout my whole experience and made it far less stressful than any experience I have ever had with car repairs. She was very honest about what was going on with the car and made it easy for me to make follow up appointments. More