McDonald Toyota Fort Morgan

I couldn’t have asked for a better dealership to work with. They were patient as we processed exactly what we wanted, and when we did decide the purchase was very painless and straightforward. It is a b with. They were patient as we processed exactly what we wanted, and when we did decide the purchase was very painless and straightforward. It is a breath of fresh air to work with an honest and respectful team. More

I didn't want to take out a second mortgage on the house, but that's what it felt like for just coming in to get my Tacoma serviced and then replacing the spark plugs. I understand the making money part of t but that's what it felt like for just coming in to get my Tacoma serviced and then replacing the spark plugs. I understand the making money part of this, but gouging is a whole different animal. So, I won't be coming back for any services from your dealer. I've been a loyal Toyota person for many years, and felt that I got screwed!!! More

The oil change service went well, the diagnostics let me know that the part was not working properly, The estimate is about $100 more than if I purchase the part through Toyota and not McDonald? know that the part was not working properly, The estimate is about $100 more than if I purchase the part through Toyota and not McDonald? More

It was a great experience! Appreciate all the attention and details from Brenten, and also Andi and Travis were wonderful as well. AND, the pick up and delivery back of my NE Appreciate all the attention and details from Brenten, and also Andi and Travis were wonderful as well. AND, the pick up and delivery back of my NEW CAR after work was done was amazing! Thank you all! More

Very easy to work with. Brenton was very helpful answering all our questions about our 2025 Grand Highlander Hybrid. Brenton was very helpful answering all our questions about our 2025 Grand Highlander Hybrid. More

Jaime was great. Got us into a payment we could live with. Our saleman was slow, input our credit info incorrectly which caused a delay. It should not take over 5 Got us into a payment we could live with. Our saleman was slow, input our credit info incorrectly which caused a delay. It should not take over 5 hours. Also noted alcohol on our salemans breath as he leaned in to ask me to give him a favorable review. More

The staff at McDonald Toyota treat you well. They are customer service driven. Thanks for helping us add another Toyota to our family. They are customer service driven. Thanks for helping us add another Toyota to our family. More

We worked with Andi Mooney to get the make, model and color Highlander Hybrid that we wanted. She was willing to work with us to find "our" Highlander when the Toyota dealerships in the Albuquerque area color Highlander Hybrid that we wanted. She was willing to work with us to find "our" Highlander when the Toyota dealerships in the Albuquerque area were not. She located "our" Highlander at another dealership and arranged a trade to have it delivered to McDonald Automotive when it was built. She kept us apprised of its status and pending arrival date. She facilitated our delivery and set up several functions, especially Bluetooth service, that we would have otherwise struggled with.. It was a pleasure working with such a professional and customer oriented person. Following our great relationship working with Andi, we were passed off to Finance, Jaime Perez. As we went through all the papers necessary for our cash purchase of out Highlander, we repeatedly mentioned that we would need to take with us the documents we would need to title/register the vehicle in New Mexico. He assured us that they would be provided. When we finished, he handed us a large envelope and told us that all the documents we needed were in it. We took the envelope to the NM DMN [Department of Motor Vehicles] to title/register the Highlander. The DMV person told us that we could not title/register it because we did not have either a title or MCO [Manufacturer's Certificate of Ownership]. One or the other was required to title/register the vehicle in NM. He told us to call the dealer and see what they could do. We call Jaime and explained the situation to him. He did not appear to know what a MCO was or how to proceed. He transferred the call to the Title Clerk, Pam, who knew what an MCO was and said that she could provide one. Pam spoke with the DMV staffer and got things squared away. She told us that she would pull the purchase papers and prepare the document , to include an MCO, and overnight it to us. She called the next day to say that she had not received the purchase papers yet from Finance so was not able to prepare the documents, but that she would probably receive the purchase papers in a couple of days and would generate the needed documents and mail them to us then. Do not know why it takes over a week to get the papers from Finance, Jaime, to Pam particularly when it was a cash sale. We were charged $800 for services which McDonald Toyota of Fort Morgan was to perform to facilitate our purchase. One of the services was to provide our title/registration in an efficient and timely manner. We have NOT received this paid for service. More

Rick Steph was obnoxious, calling me, hon, and trying to sell me the extended warranty when I already paid a premium for a Toyota Marisella was helpful and knowledgeable. sell me the extended warranty when I already paid a premium for a Toyota Marisella was helpful and knowledgeable. More

the service was good - the inside of my car on the seats was dirt when I got in don't know if someone set down with dirty pants or what. The service gal got my car mixed up with someone else's and I though was dirt when I got in don't know if someone set down with dirty pants or what. The service gal got my car mixed up with someone else's and I thought I had to have two more things done than I expected but it was the wrong car. More