
McDonald Volvo Cars
Littleton, CO
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I'm not going to run down the complete list of issues I had with them again, but here is a short description: Car wouldn't start (car had 34,000 miles - 2K over warranty): - 1st trip - needed new batt had with them again, but here is a short description: Car wouldn't start (car had 34,000 miles - 2K over warranty): - 1st trip - needed new battery $180 (didn't fix problem) - 2nd trip - needed fuel pump $630 ($700 less 10% discount) - (still didn't fix problem) - phone call - they explained to me it was the gas sold in Oct-May (whatever - now it was May, so it wasn't doing it anymore) AC is weak: - 1st trip - needs to be charged $250 - 2nd trip (this trip was for an oil change) - the air conditioning unit shows signs of leaking the dye they put in last time - it needs at$200 part and $1000 labor - I decided I needed a second opinion. I went to Spike's on Hampden and had the guy take the car for a week - he charged the AC unit, called me and told me no way McDonald put dye in the AC unit - otherwise there would be a sticker on the unit saying 'dye in use', also, no signs of dye leaking out. Spike's said they didn't want to replace the unit and charge me $1000, so he charged it (for $113) and said he'd credit it back if the part DID need to be fixed. 6 months later the AC unit is working great. YOU BE THE JUDGE! After complaining that I've dumped $900 into the car for parts that didn't fix the problem, the McDonald service manager argued with me and told me that they did not charge me for fuel pump (above) because his "computer" said so. I guess my credit card company just created a charge and kept the money. I had to fight for the 10% discount because the battery wasn't the problem - but their 'computer' said it was (along with the fuel pump). Don't go to McDonald Volvo, Volkswagen or Audi for service, you will only be disappointed when the bills keep adding up for service that doesn't solve the problem. More