McDonough Hyundai - Service Center

Our experience was awful at this dealership. Communication with our service associate Kimberly was extremely frustrating and unprofessional. I regularly had to reach out to get updated on the st Communication with our service associate Kimberly was extremely frustrating and unprofessional. I regularly had to reach out to get updated on the status of our service often I’d get no response or a response days later after multiple attempts to reach out. We were originally denied a loaner vehicle until they told us the car was ready to be picked up and it wasn’t. I contacted corporate and they agreed it was extremely difficult to get in touch with the property. We dropped our car off on September 19th. I was notified 3 days after the tags on the loaner car expired that they needed to be replaced. Only then when I spoke with a manager from a different dealership was any progress made. It was October 25th before our car was diagnosed and we ultimately picked up our car on November 1st with no repairs. More

Facility lacks communication with the customer. I’ve been to this facility at least 4 times for the same issue. I’ve been to this facility at least 4 times for the same issue. More

What a good dealer and very nice hospitality I had a good experience and a great deal!! experience and a great deal!! More

I highly recommend this place to everyone great service in a fast paste and very professional. Mr. Burke was amazing. Very professional, very knowledgeable and patient. I’ve recommend him to all of my frie in a fast paste and very professional. Mr. Burke was amazing. Very professional, very knowledgeable and patient. I’ve recommend him to all of my friends and family. I can honestly say if it wasn’t for him I would still be using Uber and Lyft. More

The experience was very disappointing. The advisor was not personable and was not interested in me as a customer. Never addressed me about the status of my car not until I questioned him The advisor was not personable and was not interested in me as a customer. Never addressed me about the status of my car not until I questioned him as to why was my oil change was taking over 3 hours. With a 9 am appointment my car was not taken to car bay until 12pm without no explanation as if my time did not matter. My entire day was ruin as I didn't leave the dealership until after 1 pm. This was unacceptable. The expectation was that if they were short of mechanics or extremely could not accommodate my car than I, as the owner, should have been informed to either change my appointment or make a decision. Such disrespect. The only response I get was I'm sorry. The dealership is near my home but if I am to get this lack of attention and poor customer service I will resume taking my car to another location. Although when the service was complete, the manager complimented my service fee. That was a some consolation but all in all it was a very bad experience and this was not my first time visiting that dealership. You have to do better. More

I had a horrible time getting in touch with the Service advisor. I left messages and bever got a return call. The car was there for almost 3 weeks and it took 10 days before I could get a loaner. Horrible advisor. I left messages and bever got a return call. The car was there for almost 3 weeks and it took 10 days before I could get a loaner. Horrible service! More

Simply put… you are a Shady Crooked Dealership That has Crooked Employees Defrauding and Stealing From Customers. You were given the opportunity to fix the items you broke along with the original issue c Crooked Employees Defrauding and Stealing From Customers. You were given the opportunity to fix the items you broke along with the original issue covered under warranty. Instead you went down a road of continuous lies and deceit in an attempt to cover up mistakes made by your employees. Is your company doing that bad that you are desperate enough to lie and steal so blatantly ?? Do you not see that it will catch up with you??? I will be taking steps to reveal your deceit and your corrupt practices, that I promise!! More

They don't answer the phone they lie they put you off on other people that put you on hold for twenty minutes. other people that put you on hold for twenty minutes. More

Kim was very helpful and did a great job. She made my visit very pleasent. She made my visit very pleasent. More

I would’ve gave them 5 stars but the wait time was way too long. I was told it will be 45 mins and it took 4 hours. too long. I was told it will be 45 mins and it took 4 hours. More