McDonough Hyundai - Service Center

Service was very good and employees were helpful to advise me on a maintenance plan for my vehicle advise me on a maintenance plan for my vehicle More

Advisor Logan Adams was very professional . He took the time to explain every question I had .I like to thank the person who service my car . A big thanks to everyone there .The service here is He took the time to explain every question I had .I like to thank the person who service my car . A big thanks to everyone there .The service here is TOP Notch keep up the great job you all are doing !!!!! More

Always a good experience. I am always pleased! Great customer service as well. Will be returning I am always pleased! Great customer service as well. Will be returning More

Clean, friendly facility. The associates were knowledgeable and accommodating very helpful. The waiting area was comfortable and clean. The associates were knowledgeable and accommodating very helpful. The waiting area was comfortable and clean. More

Dealership was kind of slow, 1 in a half hour to pick up my car, didn’t fix or find a problem , just told me to drive it till it becomes worse or more common , my car, didn’t fix or find a problem , just told me to drive it till it becomes worse or more common , More

Logan was super helpful and amazing, and guided me through the process from booking to finish. I will be returning. through the process from booking to finish. I will be returning. More

We had a great experience with Justin Johnson the Service Advisor from the first day we acquire about our Santa Fe. He explained the process we had to go through. It did take several months but it was worth Advisor from the first day we acquire about our Santa Fe. He explained the process we had to go through. It did take several months but it was worth waiting. We got a Loaner which it helped a lot, when it was time for the vehicle to be picked up Tony Philon Service Dept was the person took take care of us. They both are very professional and knowledgeable. We thank them both for the work that they do also the mechanics. More

They took me without an appointment to fix a tire with a slow leak . VERY HAPPY with them. a slow leak . VERY HAPPY with them. More

The team was wonderful and took great care of me and my vehicle as well! I’m very happy with the service I received & will definitely be back! vehicle as well! I’m very happy with the service I received & will definitely be back! More

My vehicle has been sitting in the parking space in the parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in th parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in the same space untouched. So I asked for the Service Director and was told he is in a meeting and and the tech was going to start it after he came back from lunch. I went back a week later because again I did not receive any update it still sat in the same parking space. I asked again for the service Director and was told he was in a meeting he will call you. I did not receive not receive a call again. But I was able to speak with a different service advisor, who confirmed with the Tech, the tech had not started on my vehicle and had made a complaint that management kept giving him other cars and the tech said he had not be able to get to my vehicle. At this point I was told it was being started on for two weeks and NOTHING was done. I have reached out during this process numerous of time to Tim Whitehead and always told he was unavailable. Today I was told if I want to speak to him I have to come in again. While my vehicle sits in the same spot since Jan 27 and today is April 14. When the service Director will not even pickup a phone, there is no responsibility to be truthful. I was promised a call and got a text saying work has started on my vehicle. The tech is off today so he will continue repairs tomorrow once he comes back in to work, from the service advisor, who told all the parts were in when they were not and has told over and over again the work has been started while the vehicle sits in the same spot since Jan 27. So if the Tech started replacing the engine while my vehicle has not moved from the same space this is complete unprofessional parking lot engine and turbo replacement. The lies truly just don't to make sense. This experience is making it really hard to stay Brand loyal, I've been purchasing with Hyundai since 2008 for myself and my children. 9 cars totaled. This has been the WORST EXPERIENCE I have EVER Had with Hyundai Service. My daughter's sonata even had a engine replaced, nothing at all like this experience. I finally got my vehicle back seems service was trying to double bill the labor for installing the injectors. Hyundai paid and they were trying to charge me as well. The advisor actually gave me the parts order form saying the injectors were 147.79 but they were trying to charge me 1405.03. When I picked up my car before they let me go they even had to replace a missing bolt. Still not one apology from Management but the the advisor was kind enough to admit McDonough Hyundai Let me down. I did schedule the rest of the repair with another service center and they also were amazed that it took that long and the condition of my vehicle after coming out of Hyundai Service Center. My new advisor had a technician look over my vehicle and said they would get my car working as it should be. More