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McDonough Hyundai - Service Center

McDonough, GA

4.3
627 Reviews

627 Reviews of McDonough Hyundai - Service Center

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April 14, 2024

Very clean and everyone was nice and friendly and professional. Got the car service very fast. More

by lemondan85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

McDonough Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Michael Austin Owner Loyalty Manager 470-713-7468

April 13, 2024

I went in for my first service (oil change and tire rotation), and everything went smoothly. I was in and out in about an hour, so it was not bad at all. My service adviser, Kimberly, was very attentiv More

by drgreg41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Riley
Apr 13, 2024 -

McDonough Hyundai responded

Thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad Kimberly was able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468

April 12, 2024

Great service. Took a bit long but they had a lot of cars to get through and they were efficient and friendly. My car was done within the estimate that they gave me More

by Marin.arianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

McDonough Hyundai responded

Arianna, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing McDonough Hyundai; we look forward to having you as a valued customer for many years! Michael Austin Owner Loyalty Manager 470-713-7468

April 12, 2024

Came to the dealership twice for the same issue. I provided the check engine code and was still charged a diagnostic fee. On my second visit I waited more than a hour to get checked in for a schedul More

by yohance.walker
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MYREON B SHOCKLEY
Apr 16, 2024 -

McDonough Hyundai responded

We're sorry to hear that your visits didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

April 11, 2024

Great service with no hassle. Service completed less than estimated time given. Team very professional. More

by chelle523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MONICA FACIO
Apr 11, 2024 -

McDonough Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Glad we were able to get you in and out! Thank you for choosing McDonough Hyundai. Michael Austin Owner Loyalty Manager 470-713-7468

April 11, 2024

Service department was horrible service council quoted me one price and then change the price when I came and to have the work done. The multi point inspection stated that I have an oil leak. The service per More

by reknox99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MYREON B SHOCKLEY
Apr 14, 2024 -

McDonough Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

April 10, 2024

Met Kim’ali and she was wonderful and pleasant l. Very friendly environment thank you More

by cruz856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimali Smith
Apr 10, 2024 -

McDonough Hyundai responded

Thank you for taking the time to share your feedback with us. Kimali and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Michael Austin Owner Loyalty Manager 470-713-7468

April 10, 2024

I brought my 2022 Hyundai Santa Fe Calligraphy in to get a new key fob programmed. Kim was the service person that helped me with this. She was very helpful by telling me that coming in early was a way to m More

by george@goldwingguy.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Apr 10, 2024 -

McDonough Hyundai responded

George, Thank you for taking the time to share your thoughts on working with Kim and our team. Congratulations on your new 2022 Hyundai Santa Fe! We're glad to hear we delivered such a great experience! Michael Austin Owner Loyalty Manager 470-713-7468

April 10, 2024

They handled my car with car and in a timely mannered. I love coming to them for all of my car needs!! More

by Savrobinson714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javon Thomas, MONICA FACIO, MYREON B SHOCKLEY
Apr 10, 2024 -

McDonough Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing McDonough Hyundai, we look forward to having you as one of our valued customers for many more years to come! Michael Austin Owner Loyalty Manager 470-713-7468

April 09, 2024

My experience was excellent. The staff was professional and the service was fast. I will definitely be doing all my automotive needs there. More

by mrolle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

McDonough Hyundai responded

Thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468

Apr 11, 2024 -

McDonough Hyundai responded

Hi, thank you so much for your kind words about your experience here at McDonough Hyundai. We try every day to satisfy our customers and it’s always nice to know when we succeed.

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