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McDonough Hyundai - Service Center

McDonough, GA

4.3
656 Reviews

656 Reviews of McDonough Hyundai - Service Center

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April 22, 2024

Very satisfied with service vehicle was ready at the time promised great service kept me informed More

by dolph350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAYDA BAILEY
Apr 22, 2024 -

McDonough Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jayda met your expectations. Thank you for choosing McDonough Hyundai, we look forward to having you as a valued customer for many years to come! Michael Austin Owner Loyalty Manager 470-713-7468

April 22, 2024

They are nice and courteous but they are overwhelmed in their service department and need more certified workers! They are always backed up!!! More

by ROGE1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

McDonough Hyundai responded

Hi, we really appreciate your feedback! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

April 22, 2024

Courteous and professional staff. Clean and updated facility. No long wait for service. I'm so glad they opened this dealership/service center close to my house. They have a custome More

by TammieeCee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MYREON B SHOCKLEY
Apr 22, 2024 -

McDonough Hyundai responded

Tammiee, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Austin Owner Loyalty Manager 470-713-7468

Apr 23, 2024 -

McDonough Hyundai responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 21, 2024

They were empathetic to the fact that we had to address the same issue three times. This time made the fourth time, and I don't question what was done the last three times because the engine went off but i More

by Aimee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly n Logan
Apr 22, 2024 -

McDonough Hyundai responded

Aimee, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing McDonough Hyundai! Michael Austin Owner Loyalty Manager 470-713-7468

Apr 23, 2024 -

McDonough Hyundai responded

Hello Aimee, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2024

My husband was given a quote for the work. After the work was completed, he was given a bill for $200 more. We were never asked if we would agree to the increase in the service. I called and l More

by teach25
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Riley was the advisor. She was kind. However, I believe she made the mistake of not giving us the correct quote.
Apr 21, 2024 -

McDonough Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

April 17, 2024

Dealership tried to up charge thru texting and also tried to sale tires that were well within legal limits More

by joynerlawfirm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MYREON B SHOCKLEY
Apr 19, 2024 -

McDonough Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

Apr 19, 2024 -

McDonough Hyundai responded

Hi, we are disappointed to learn of your experience here at McDonough Hyundai, but will take this opportunity to improve. If you would like to discuss your experience in more detail, please give us a call at (888) 346-8956 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.

April 16, 2024

Awesome! ! EVERYONE was professional, courteous, respectful and prompt. The work was explained to me thoroughly and an estimate given right away so that I coul More

by msdjones33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Howard, JADEN BOND
Apr 16, 2024 -

McDonough Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Michael Austin Owner Loyalty Manager 470-713-7468

April 16, 2024

Ask for Cedrick Reid for #1 best deal & great customer service. I highly recommend him! More

by VCARTER62048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedrick Reid, Steve Cloud, DAN SCHWARTZ, JADEN BOND
Apr 16, 2024 -

McDonough Hyundai responded

Thanks for sharing about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

April 15, 2024

The service center was very clean. A service advisor was out to get my information and reason for bringing my vehicle almost immediately. He informed me of the waiting area with free More

by shangomoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Apr 15, 2024 -

McDonough Hyundai responded

Thanks for sharing your thoughts about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

April 14, 2024

Very clean and everyone was nice and friendly and professional. Got the car service very fast. More

by lemondan85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

McDonough Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Michael Austin Owner Loyalty Manager 470-713-7468

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