McDonough Hyundai - Service Center

My vehicle has been sitting in the parking space in the parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in th parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in the same space untouched. So I asked for the Service Director and was told he is in a meeting and and the tech was going to start it after he came back from lunch. I went back a week later because again I did not receive any update it still sat in the same parking space. I asked again for the service Director and was told he was in a meeting he will call you. I did not receive not receive a call again. But I was able to speak with a different service advisor, who confirmed with the Tech, the tech had not started on my vehicle and had made a complaint that management kept giving him other cars and the tech said he had not be able to get to my vehicle. At this point I was told it was being started on for two weeks and NOTHING was done. I have reached out during this process numerous of time to Tim Whitehead and always told he was unavailable. Today I was told if I want to speak to him I have to come in again. While my vehicle sits in the same spot since Jan 27 and today is April 14. When the service Director will not even pickup a phone, there is no responsibility to be truthful. I was promised a call and got a text saying work has started on my vehicle. The tech is off today so he will continue repairs tomorrow once he comes back in to work, from the service advisor, who told all the parts were in when they were not and has told over and over again the work has been started while the vehicle sits in the same spot since Jan 27. So if the Tech started replacing the engine while my vehicle has not moved from the same space this is complete unprofessional parking lot engine and turbo replacement. The lies truly just don't to make sense. This experience is making it really hard to stay Brand loyal, I've been purchasing with Hyundai since 2008 for myself and my children. 9 cars totaled. This has been the WORST EXPERIENCE I have EVER Had with Hyundai Service. My daughter's sonata even had a engine replaced, nothing at all like this experience. I finally got my vehicle back seems service was trying to double bill the labor for installing the injectors. Hyundai paid and they were trying to charge me as well. The advisor actually gave me the parts order form saying the injectors were 147.79 but they were trying to charge me 1405.03. When I picked up my car before they let me go they even had to replace a missing bolt. Still not one apology from Management but the the advisor was kind enough to admit McDonough Hyundai Let me down. I did schedule the rest of the repair with another service center and they also were amazed that it took that long and the condition of my vehicle after coming out of Hyundai Service Center. My new advisor had a technician look over my vehicle and said they would get my car working as it should be. More

Great service job. Excellent customer support. Provided a nice experience for waiting in the lobby Excellent customer support. Provided a nice experience for waiting in the lobby More

From check in to driving off everything was smooth and easy. I felt valued and taken care of. easy. I felt valued and taken care of. More

I forgot to schedule my oil change and they got me in and out and on time for work. out and on time for work. More

The customer service team has been nothing but very attentive, ensured you were kept up on the process of my vehicle. attentive, ensured you were kept up on the process of my vehicle. More

Friendly associate. Brian Berry was great. He took his time and answered all our questions Brian Berry was great. He took his time and answered all our questions More

Great place staff nice I was in and out without any complications. Bring your car to this place complications. Bring your car to this place More

great service timely, personable, comfortable waiting area I would recommend this Hyundai location for anyone wanting purchase a car or for service area I would recommend this Hyundai location for anyone wanting purchase a car or for service More

Poor communication, long wait, no loaner, unprofessional response—despite warranty and was told I work night shift. response—despite warranty and was told I work night shift. More

My vehicle has been sitting in the parking space in the parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in th parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in the same space untouched. So I asked for the Service Director and was told he is in a meeting and and the tech was going to start it after he came back from lunch. I went back a week later because again I did not receive any update it still sat in the same parking space. I asked again for the service Director and was told he was in a meeting he will call you. I did not receive not receive a call again. But I was able to speak with a different service advisor, who confirmed with the Tech, the tech had not started on my vehicle and had made a complaint that management kept giving him other cars and the tech said he had not be able to get to my vehicle. At this point I was told it was being started on for two weeks and NOTHING was done. I have reached out during this process numerous of time to Tim Whitehead and always told he was unavailable. Today I was told if I want to speak to him I have to come in again. While my vehicle sits in the same spot since Jan 27 and today is April 14. When the service Director will not even pickup a phone, there is no responsibility to be truthful. I was promised a call and got a text saying work has started on my vehicle. The tech is off today so he will continue repairs tomorrow once he comes back in to work, from the service advisor, who told all the parts were in when they were not and has told over and over again the work has been started while the vehicle sits in the same spot since Jan 27. So if the Tech started replacing the engine while my vehicle has not moved from the same space this is complete unprofessional parking lot engine and turbo replacement. The lies truly just don't to make sense. This experience is making it really hard to stay Brand loyal, I've been purchasing with Hyundai since 2008 for myself and my children. 9 cars totaled. This has been the WORST EXPERIENCE I have EVER Had with Hyundai Service. My daughter's sonata even had a engine replaced, nothing at all like this experience. More