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McDonough Hyundai - Service Center

McDonough, GA

4.3
657 Reviews

657 Reviews of McDonough Hyundai - Service Center

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February 04, 2024

I have been to this dealership and every occasion has resulted in poor service. The time and reliability are never satisfactory More

by darrellegarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leonard Robinson, MONICA FACIO, MYREON B SHOCKLEY
Feb 06, 2024 -

McDonough Hyundai responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

Feb 06, 2024 -

McDonough Hyundai responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (888) 346-8956 to share more details about your visit so we can make things right.

February 02, 2024

Very quick! Wonderful customer service. Luis was super attentive and explained the process very well. More

by johnsonazanae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Navarro
Feb 02, 2024 -

McDonough Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Michael Austin Owner Loyalty Manager 470-713-7468

February 02, 2024

Horrible dealership - everything they suggested didn’t fix my car - the managers response is that you approved the repairs so you have to pay. More

by deangelo357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Navarro , Jeremiah Augustinvil
Feb 05, 2024 -

McDonough Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

February 02, 2024

The staff are very polite, helpful and extremely professional. They treat us as valued customers every time we visit the facility. More

by tom.flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael J Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javon Thomas, Darren Surry, MYREON B SHOCKLEY, Derek Rose
Feb 02, 2024 -

McDonough Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Michael Austin Owner Loyalty Manager 470-713-7468

February 01, 2024

Very poor communication in the service department, Even Hyundai couldn't reach my advisor and my car has been there since the middle of December. Very frustrated with the lack of info or feedback. People d More

by dallasd66
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leonard Robinson
Feb 05, 2024 -

McDonough Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

January 29, 2024

Everything is always great. The customer services is fantastic. I like the fact that they wash your car after the service is done as well More

by chadd.fox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonard Robinson, Jeremiah Augustinvil, MONICA FACIO, JERIL RASHAD LYMON, MYREON B SHOCKLEY
Jan 29, 2024 -

McDonough Hyundai responded

Chadd, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at McDonough Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Michael Austin Owner Loyalty Manager 470-713-7468

January 28, 2024

Great location and overall service. My experience using the online appointment setter as well as the actual facility were outstanding. Very thoughtful customer lounge. Leonard is awesom More

by tairunabrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonard Robinson
Jan 29, 2024 -

McDonough Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at McDonough Hyundai. Michael Austin Owner Loyalty Manager 470-713-7468

Jan 29, 2024 -

McDonough Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at McDonough Hyundai. We hope you have a great day!

January 28, 2024

Advisor was polite, professional, prompt, and gave an accurate estimate of how long it would take to complete service. More

by nikkimcgee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Howard
Jan 29, 2024 -

McDonough Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing McDonough Hyundai! Michael Austin Owner Loyalty Manager 470-713-7468

Jan 29, 2024 -

McDonough Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 27, 2024

Leonard was a very nice intelligent man he was very patient I asked questions he giving me the answer he didn't have a problem with talking to me he let me know what was going on I'll just like him kee More

by brendabeavers170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonard Robinson
Jan 29, 2024 -

McDonough Hyundai responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 26, 2024

Pleasant experience. Employees were efficient and kind. Quick service. Building was clean and waiting area was nice More

by Aluvst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonard Robinson
Jan 27, 2024 -

McDonough Hyundai responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at McDonough Hyundai and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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