McDonough Hyundai - Service Center

I had very poor service during my visit on May 5, 2025. I arrived a bit early for my 09:00 a.m., appointment. (replace the armrest assembly console; your team member told me about the BLUELINK recall, so I I arrived a bit early for my 09:00 a.m., appointment. (replace the armrest assembly console; your team member told me about the BLUELINK recall, so I agreed for them to also complete it). At ~12:15 p.m., I asked for a status update; it took ~15 mins, for the gentleman who checked me in, to return and let me know that he did not know when the job will be completed. He offered to provide me a ride home, and back (when the car was completed). We have one vehicle; since it was Ash Wed and my wife needed the vehicle by 4:00 p.m., to go to church, I told him I would either need a loaner vehicle, or my vehicle (which means I will have to return at a later date for the repairs). At ~1:15 p.m., he told me the armrest assembly console was installed, and that the BLUELINK checks were being accomplished (but had no estimate on that). At ~1:35 p.m., the car was completed. Once the paperwork was completed, my advisor, Mr Moises Bonilla apologized, saying he had no excuse for what happened. I let him know that I appreciated the apology. More

Very knowledgeable and time efficient. Very respectful and courteous! I will definitely return to this dealer. Very respectful and courteous! I will definitely return to this dealer. More

Fix your phones! It’s hard to get an update on my car because the phone lines do not work. Also I was told that my car was fixed BEFORE I paid for it then afterwards It’s hard to get an update on my car because the phone lines do not work. Also I was told that my car was fixed BEFORE I paid for it then afterwards I was told it is not fixed. Thankfully I was able to get a loaner car but make sure it’s fixed before people pay. More

The check-in was prompt but the service and Communication was terrible. One of the services never got windshield washer fluid and had to go buy some within days of service.Had to call so many time just to ge was terrible. One of the services never got windshield washer fluid and had to go buy some within days of service.Had to call so many time just to get an update on the last service, arrived for service at 7:45 AM didn’t get an update until like 5:55PM minutes to close. I don’t know how well the maintenance was done because my car now has rattling noise from the AC vents. Very disappointed. More

The service department caused the issue with my car and then wanted me to pay for it. Despite reporting the concerns multiple times! then wanted me to pay for it. Despite reporting the concerns multiple times! More

Customer service was fine. Poor quality control for repairs. Infotainment system voice commands not working after simple software update. All functions should be checked before Poor quality control for repairs. Infotainment system voice commands not working after simple software update. All functions should be checked before vehicle returned. More

A lot of hustle from this team! They were short-staffed and moving to make up the difference. Check-in from Jaden with tablet was great. The advisors were trading back and forth wit They were short-staffed and moving to make up the difference. Check-in from Jaden with tablet was great. The advisors were trading back and forth with getting cars set up and checked out. An enormous effort from everybody. The total service ran longer due to circumstance but the communication made all the difference. More

Customer service mqmade me feelblike the best customer they have ever had. Paid attention to all the details. they have ever had. Paid attention to all the details. More

I submitted an online review Michael Austin, customer loyalty manager responded and asked my to contact him. I've called and emailed and he never responded this was in November 2024. loyalty manager responded and asked my to contact him. I've called and emailed and he never responded this was in November 2024. More

Efficient, prompt, courteous and friendly service. Tony consistently provides excellent customer service. I appreciate the fact that he listens and is very informative. He seems to be very people orie Tony consistently provides excellent customer service. I appreciate the fact that he listens and is very informative. He seems to be very people oriented and this goes a long way. Having been other places, I can appreciate a business that provides an atmosphere that is warm and welcoming. More