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McDonough Hyundai - Service Center

McDonough, GA

4.3
623 Reviews

623 Reviews of McDonough Hyundai - Service Center

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March 04, 2025

The service was great. Everyone was friendly and helpful. The waiting area was well stocked with snacks and beverages. More

by shirleylmelvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

McDonough Hyundai responded

Shirley, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Michael Austin Owner Loyalty Manager 470-713-7468

March 02, 2025

They don't wash the car or update the oil change in the car's system and glass. More

by Alex Cardoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
Mar 05, 2025 -

McDonough Hyundai responded

Hello Alex, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (888) 346-8956 to share more details about your visit so we can make things right.

February 28, 2025

We experienced car troubles 600 miles from home they got us in quickly. Excellent service More

by randyfilipiak7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

McDonough Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Randy, and we look forward to working with you again. Michael Austin Owner Loyalty Manager 470-713-7468

February 28, 2025

Great service very helpful. The staff was warm and kind to me and my family More

by Chaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JADEN BOND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

McDonough Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing McDonough Hyundai! Michael Austin Owner Loyalty Manager 470-713-7468

February 21, 2025

Took over a month to receive a status update on my vehicles issue. I never was called directly with any updates or progression. I had to take the initiative and call the dealership for a status update More

by aneshia black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen 5 Stars, Shelly 1 star
Feb 24, 2025 -

McDonough Hyundai responded

Hi Aneshia, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please contact us at (888) 346-8956 so we can understand your situation better in order to try and turn your experience around. Thank you, McDonough Hyundai

February 20, 2025

Great service in helping me find the best version of the vehicle I wanted at the best price. More

by kolby.snipes
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael J Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riccardo Calix
4.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN CARBAJAL
4.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER L. JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

McDonough Hyundai responded

It's great to hear that we were able to help you out, Kolby. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing McDonough Hyundai! Michael Austin Owner Loyalty Manager 470-713-7468

February 18, 2025

My service advisor Justin Johnson did an exceptional job again. He went over in detail what was needed and the time it would take to do the service. I was dropped off at the shopping center to run my errand More

by mimioliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Johnson
Feb 19, 2025 -

McDonough Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Michael Austin Owner Loyalty Manager 470-713-7468

February 15, 2025

They give us many reasons to return for our next service need. Thank you so much! More

by cweagraff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

McDonough Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at McDonough Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Michael Austin Owner Loyalty Manager 470-713-7468

February 15, 2025

They didn't fix the problem the first time. Not sure if it is still been fixed. More

by davidroywhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Philon, Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

McDonough Hyundai responded

Hello, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (888) 346-8956 at your earliest convenience to discuss how we can turn this experience into a positive one.

February 15, 2025

This is the best dealership I've ever attended. Fast, clean , clear instruction on what to do More

by jking33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael J Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamaal Autry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
JADEN BOND
5.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McConaha
Feb 17, 2025 -

McDonough Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing McDonough Hyundai. We look forward to having you as one of our valued customers for many more years to come! Michael Austin Owner Loyalty Manager 470-713-7468

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