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McDonough Hyundai - Service Center

McDonough, GA

4.3
623 Reviews

623 Reviews of McDonough Hyundai - Service Center

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February 13, 2025

Just got my car out on monday february tenth and I have to take it back in on february twelfth because it is Leaking antifreeze so i'm not pleased at all. More

by gloria031157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

McDonough Hyundai responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at McDonough Hyundai. Please reach out us at (888) 346-8956 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

February 13, 2025

This dealership was very customer friendly and provided timely updates regarding my vehicle service status via cellphone. More

by bhann72
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

McDonough Hyundai responded

We appreciate the five-star rating. Thank you for choosing McDonough Hyundai, we look forward to having you as a valued customer for many years. Michael Austin Owner Loyalty Manager 470-713-7468

February 10, 2025

Justin was AWESOME! He helped me with so much. I am handicapped and my husband of 21 years is having a mental breakdown. So Justin helped me a lot!! More

by DRSTINGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in Service
Feb 10, 2025 -

McDonough Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Justin and our team, and we look forward to working with you again. Michael Austin Owner Loyalty Manager 470-713-7468

Feb 12, 2025 -

McDonough Hyundai responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 09, 2025

They were attentive, courteous and informative. They tend to your every need. Their waiting area is comfortable and you could have a snack, coffee or water while you wait More

by Ascicero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2025 -

McDonough Hyundai responded

Thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468

February 09, 2025

McDonough Hyundai and my sales person and the service department have gone out of their way to ensure my satisfaction. They have gone that extra mile! They were professional and customer friendly. I high More

by richardtucker770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
JADEN BOND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tytus
Feb 09, 2025 -

McDonough Hyundai responded

Thank you, Richard! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing McDonough Hyundai. Michael Austin Owner Loyalty Manager 470-713-7468

February 06, 2025

Very close to home and easy to get to. Clean and neat. What a great experoence More

by j.collins1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Ellinas
Feb 06, 2025 -

McDonough Hyundai responded

It's great to hear that Tony and our team were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing McDonough Hyundai! Michael Austin Owner Loyalty Manager 470-713-7468

February 03, 2025

There needs to be more communication between service department and customer. I was there for 3 hours for a recall notice. Heard nothing from service department the whole time. They were texting my More

by caydensgigi137
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin-Miles Johns
Feb 04, 2025 -

McDonough Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Michael Austin Owner Loyalty Manager 470-713-7468

Feb 07, 2025 -

McDonough Hyundai responded

Hi, we're disappointed to hear of the negative experience you had at our location. We want to know what caused you to leave feeling this way and more importantly, what we can do to make it up to you. Please contact the manager’s office directly at (888) 346-8956 so we can address your concerns and rectify the situation to the best of our abilities.

February 02, 2025

The dealership was very professional, clean, and prompt. The service agent was understanding with the service requirements of my vehicle. More

by taq69ns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JADEN BOND
5.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

McDonough Hyundai responded

Thanks for sharing about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

January 31, 2025

This dealership is pathetic in customer service. They don't answer the phone. Managers don't even return any phone calls. Do not use this dealership More

by nanckg204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Reid
Feb 04, 2025 -

McDonough Hyundai responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send me a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

January 31, 2025

The reservation service is good and the service time is accurate and fast, and I plan to visit again next time More

by CH, Yoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

McDonough Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Michael Austin Owner Loyalty Manager 470-713-7468

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