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McFarland Nissan

Stratham, NH

4.9
680 Reviews
McFarland Nissan strives to be the premier automotive dealer on New Hampshire's seacoast and treats the needs of each customer with paramount concern. We know that you have high expectations and we enjoy the challenge of meeting and exceeding those standards each and every time. For over 16 years, McFarland Nissan has served New Hampshire and surrounding areas as a new and used auto dealership, as well as a strong supporter of the community. Our experienced sales staff is eager to share its knowledge and enthusiasm with you. Allow us to demonstrate our commitment to excellence!
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45 Portsmouth Ave

Stratham, NH

03885

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Showing 680 reviews

June 27, 2013

Sandra was really easy to work with and I would buy a car from her again with no hesitation. She was very nice and made me feel comfortable and was very personable. She was very down to earth which helped m More

by Mlabelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2013 -

McFarland Nissan responded

Thank you for sharing your feedback with us. Sandra does a great job, and her customers appreciate her patience and understanding. We look forward to your continued business and referrals. Sincerely, Samantha Homan Customer Relations Director

June 26, 2013

Very relaxed and comfortable atmosphere. My sales rep, Doug Montgomery, was really great. Didn't act like a normal "sales" guy. Really took the time to learn what I wanted before he rattled off cars or pr More

by DerekHeintz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2013 -

McFarland Nissan responded

Derek, Thank you for taking the time to write a review for us. As a new dealership, we appreciate all of the feedback we receive. Doug does an excellent job for us, and his clients appreciate his laid-back approach and understanding. I'm so pleased that we found you the right vehicle and the best set of terms. We look forward to working with you for years to come. Sincerely, Samantha Homan Customer Relations Director

June 23, 2013

Sandra Fortin was great to work with. She took the time to find the vehicle that was the right "fit" for me. She stayed late for me and went well out of her way to make the sale work for me. I appreciate More

by donnabee2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2013 -

McFarland Nissan responded

Donna, Thank you for taking the time to share your feedback with us. Sandra is great and finding just the right vehicle for each of her customers, and they really appreciate it. I am so glad that we were able to make the purchasing process easy for you, and we look forward to working with you for years to come. Sincerely, Samantha Homan Customer Relations Director

June 13, 2013

Had the best car buying experience! I first was working with Mike..he was very helpful and answered all my questions, went on a test drive then Mike then turned me over to Michelle as he had to leave. Mich More

by j023905
Price
Recommend Dealer
Yes
Jul 11, 2013 -

McFarland Nissan responded

Thank you for taking a moment to write a review for us! Michelle and Emily truly do an excellent job for us, and their clients love their patience and ability to simplify the purchasing process. I'm so glad we were able to find the right vehicle for you and your son, and we look forward to working with you again in the future. Sincerely, Samantha Homan Customer Relations Director PS. Damien is just the sweetest little boy!

June 12, 2013

I had the best experience than I have ever had at any other dealership. Michelle and any other employee we delt with was absolutely fabulous! They did everything they could to accommodate us and make us More

by Jennaciri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 11, 2013 -

McFarland Nissan responded

Jenna, Thank you for taking the time to share your experience with us. Michelle does a wonderful job, and I'm so pleased that we exceeded your expectations of purchasing a vehicle. We look forward to working with you for many more years! Sincerely, Samantha Homan Customer Relations Director

June 06, 2013

Sean was tremendously helpful. He was friendly, informative and did not pressure us to make a decision. Once we decided to purchase the car he stayed well after closing to complete the sale. More

by usedcarpurchase2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Jackson
Jul 11, 2013 -

McFarland Nissan responded

Thank you for sharing your feedback with us. Sean does a great job, and I'm glad that he was able to answer all of your questions and find the right vehicle for you. We look forward to working with you for many more years. Sincerely, Samantha Homan Customer Relations Director

May 24, 2013

Being my first time here at Nissan Stratham, I had to service my car for a check engine light. I spoke to Roger Bernier, the service manager and he was a delight to speak with. He addressed me about what More

by KennyNU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2013 -

McFarland Nissan responded

Kenny, Thank you for the outstanding review! Roger does a wonderful job, and his clients appreciate his ability to explain service issues and procedures. We're so grateful for the opportunity to have earned your business and look forward to working with you again in the future. Sincerely, Samantha Homan Customer Relations Director

May 20, 2013

Went in with specific dollar amount available as i was helping my daughter with a car. The salesperson and sales manager (typical dealer game) tried to tell me I did not know what I could afford and that More

by Bmghost
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 03, 2013 -

McFarland Nissan responded

Thank you for taking the time to share your feedback with us. When I read your review, I was immediately concerned. We strive for 100 percent total customer satisfaction and do our very best to meet the needs and exceed the expectations of all of our customers. We take these reviews very seriously and make every effort to learn from them. I know that our staff has reached out to you through several different venues in order to provide you with a pleasant and fun experience and help you find the right vehicle and best set of terms for your daughter. Please accept my apologies for any negative impression you may have left with. Please feel free to contact me if there is anything further you would like to discuss. My direct line at the dealership is (603) 580-4590. Thank you again for your feedback. Sincerely, Samantha Homan Customer Relations Director

May 15, 2013

Cody was very thorough throughout the entire purchasing process. He was attentive, conversational and patient. He provided an excellent tour of the facility and covered all check lists. If we didn't hav More

by reib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2013 -

McFarland Nissan responded

Thank you for taking the time to share your experience with us. Cody does a wonderful job for us here, but I apologize that you had to wait so long to meet with the finance manager. We appreciate your feedback. It's important to learn from our mistakes and improve upon all aspects of our sales process. We do have your best interests in mind 100 percent of the time and hope that this incident will not prevent us from earning your business in the future. If there is anything further you would like to discuss, please don't hesitate to contact me directly at (603) 580-4590. Sincerely, Samantha Homan Customer Relations Director

May 13, 2013

Cody had great knowledge and patience. We gave him a hard time, making him and the rest of the team stay late, but he was more than willing to do so. I ended up leasing as a young adult, which is uncommon am More

by KellyVoltz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2013 -

McFarland Nissan responded

Kelly, Thank you for taking the time to share your feedback with us! We pride ourselves on our commitment to customer satisfaction so we appreciate any feedback our customers can provide. Cody does a wonderful job for us, and his clients really appreciate his extensive knowledge of the Nissan product. I'm so pleased that we were able to help you find the right car (and help you drive it home, too)! We look forward to your referrals and continued business. Sincerely, Samantha Homan Customer Relations Director

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