Hurlbert Toyota Scion - Service Center

I'll be honest, I was very skeptical about going to this dealership. I have had a great mechanic for years but he retired. My experience with Ed West and the service i received was everything I hoped for. T dealership. I have had a great mechanic for years but he retired. My experience with Ed West and the service i received was everything I hoped for. They did a great job. Did only what I asked for. Cleaned my truck in and out. when I picked it up, Ed told me he saved me 10% off my bill and found other coupons to lower my cost. I was very satisfied with Hurlbert Toyota's service dept. and will certainly use them for all my vehicular maintenance. More

Stephen when above and beyond to get my car serviced when a problem was found during a routine oil change. He was able to find the part and squeeze me in on a busy Saturday to correct a leaking CV boot.Best a problem was found during a routine oil change. He was able to find the part and squeeze me in on a busy Saturday to correct a leaking CV boot.Best part off all it was covered under warrenty. More

Both contacts in the service department were extremly friendly and helpful. The service was done very quickly while I waited and was done well. I buy all my vehicles with your dealership but don't usua friendly and helpful. The service was done very quickly while I waited and was done well. I buy all my vehicles with your dealership but don't usually use the dealership for service unless it is "Toyota" related. I always "assumed" the quick "Jiffy Lube" shops were faster and cheaper. Definitely not the case. I will be back for my next oil change and any other related service. Location is also very convenient and dealership is beautiful inside. Thank you. More

I had some scratches fixed and it was done very well. I also had a second key made. My first key has buttons on it to unlock the doors, open the trunk, etc. I was surprised to find that the second key ha also had a second key made. My first key has buttons on it to unlock the doors, open the trunk, etc. I was surprised to find that the second key had no buttons on it and that was disappointing. I did not realize this until after I arrived home, however, as they had put the new key on my key ring and had the car running, warm and ready for me when the work was complete. More

I had made arrangements to get Toyota-sponsored recall service performed 0n my 2004 Tundra. Toyota had some problems with the front end ball joints and was replacing them under warranty/recall. This vi service performed 0n my 2004 Tundra. Toyota had some problems with the front end ball joints and was replacing them under warranty/recall. This visit should not have cost me anything. There were no other problems with the vehicle. It drove perfectly and had no steering or braking issues at all. The truck was regularly serviced and inspected by our local mechanic who we have known and used for years. On the day the truck was at Hurlburt's for this warranty work, the repair manager called my wife and told her that the brake calipers were sticking and that the rotors were unevenly worn along with the brake pads. He went on to tell her that this was a very dangerous situation and that all these parts should be replaced immediately. I was at work and my wife, concerned for my safety, approved the work. The Manager made no effort to try to speak to me about these concerns; he got his approval and moved on. When I got the message from my wife about an hour later I immediately called Hurlburt's and spoke with the repair manager. Since I drove the truck every day, I knew that the concerns expressed by the repair dept at Hurlburt's were manufactured. The repair manager told me that the repairs had already been performed. I insisted on having all the parts that had been replaced. Initially, he refused, telling me that the parts had already been thrown away and they could not get them. He finally relented after I refused to accept his ridiculous position. When I got to Hurlbut's that evening, the repair manager had my truck secured in their garage (the only vehicle in there) and would not move it until the bill (nearly $1000.00) was paid. I needed the truck and my discussion was going nowhere. I had told the manager that I wanted to speak with the dealership owner about this and he informed me that he had already spoken to him after our conversation earlier that day and that the owner had no need or desire to speak with me about this. I paid the bill, recovered my hostage truck and collected the parts that had been replaced. (He refused to give me the brake calipers unless I paid an additional $200.00) I took brake shoes and rotors to our usual mechanic, and simply asked him to inspect them for uneven wear or damage that would indicate I had been driving around with sticky calipers or if he saw any problems at all. He measured and inspected the rotors in front of me. There was appropriate wear but no indication or uneven wear nor was there any evidence of damage or warping. He stated plainly that there was no indication to replace these. The pads had about 1/8 inch of remaining material on all 4 pads; again there was no indication at all of uneven wear. Hurlburt's had an obligation to perform the warranty work at no cost to me. All dealerships (for any brand) have to do these repairs at a fixed price established by the manufacturer which does not allow for much profit. No repair dept wants to do this but it is part of being a dealership. These repairs were clearly not indicated or required but appears to be a brazen example of upselling to increase profits. A pretty classic execution of an age old scam. In the end, I just let it go. Life is too short to waste time on folks like this but I certainly would not have any future dealings with Hurlburt's Toyota and I advise others of my experience if the topic comes up. Disclaimer: I am a long time Toyota fan. I will replace our current Toyotas with Toyotas... but I will not be going to Hurlburt's no matter how good a deal they offer. More

This dealership is horrible! I purchased floor mats through parts two weeks ago. The dealership never once called me to let me know where my floor mats where and when I called they kept telling me they through parts two weeks ago. The dealership never once called me to let me know where my floor mats where and when I called they kept telling me they’d be in any day. When I spoke to Chris the parts manager he finally was able to tell me where my floor mats where and they hadn’t been shipped because Hurlbert didn’t pay their bill with weather tech so their shipping was put on hold until they paid the bill. When they told me they were being over-nighted and would be in the next they, they still didn’t arrive! When I went to the dealership during the business hours printed on my receipt and online the parts department was closed. They changed their hours and neglected to change them on their paper work or website. There was no one in the building that could process my refused or willing to help solve my problem. Every time I delet with an associate of Hurlbert they were rude and unwilling to help and always blamed the problem on someone else. No one will take ownership for problems and attempt to fix them. More

Unbelievable. Took my '06 Avalon in for gas pedal recall and check engine light on. Made appointment three days in advance, had appt for 8:45, arrived at 8:30. They called me at 4:30 and said car was ready and check engine light on. Made appointment three days in advance, had appt for 8:45, arrived at 8:30. They called me at 4:30 and said car was ready for pickup. Arrived at 5 PM, was told that paperwork was being completed, 15 minutes later I looked into shop and mechanic was just starting work under hood! At 5:30 service writer said car was ready, told me not to drive the car as the front brake pads were totally worn, the rear brake pads would need replacement in a few months, the check engine light was on because I needed two oxygen sensors=cost $599. Next day took car to local mechanic who replaced a fuse which corrected the check engine light problem and he said the brake pads were fine and were less than half worn!!!! Can't wait to go back!!!!!!!!!!! More

brought my vehicle in for service and they were over priced about 5-7 dollars more for an oil change compared to other toyota dealers and i get more from the other dealers as they vacuam my vehicle and priced about 5-7 dollars more for an oil change compared to other toyota dealers and i get more from the other dealers as they vacuam my vehicle and clean all my windows Hurlbert toyota does not. also my service writer was very rude telling me oh that what everyone says when they asked about why my air pressure was just a little high only 37psi and let me see i drove on the highway to get there so i would not recommend this dealer at all for service More