McGovern Chevrolet Cadillac of Plymouth

4 tires ordered four days ago yet they did not arrive. Waste of time and money... But, service manager Garret Ondo helped me out immediately after hearing my issues. I'll be back to Tracy in the future. Waste of time and money... But, service manager Garret Ondo helped me out immediately after hearing my issues. I'll be back to Tracy in the future. Great Customer Service. More

These guys were awesome! Got there at noon, left there around 3:30. Drove away with our new car! Traded a Ct6 for a newer Ct6. Jacob was awesome, no pressure. Have bought Got there at noon, left there around 3:30. Drove away with our new car! Traded a Ct6 for a newer Ct6. Jacob was awesome, no pressure. Have bought a few vehicles in the last few years and this place is top notch! More

Jake was very attentive to our specifications on a vehicle. Took the time to show us the details and how to work them. There was a lot to know as our vehicle is fully loaded. Friendly staff from begin vehicle. Took the time to show us the details and how to work them. There was a lot to know as our vehicle is fully loaded. Friendly staff from beginning to end! More

Great experience. Knowledgeable service team. Tiffany W. is a valuable team member. KB Plymouth,MA. Knowledgeable service team. Tiffany W. is a valuable team member. KB Plymouth,MA. More

Called service- super accommodating- Spoke with Tiffany- she was able to get in in for service on my GMC before I had to leave on my trip. Great people to work with and ill definitely be back. she was able to get in in for service on my GMC before I had to leave on my trip. Great people to work with and ill definitely be back. More

Horrible service, from top to bottom. We called the dealership with a specific issue on our Cadillac Escalade - the woman on the phone told us she knew what the issue was and to bring it in. The servic dealership with a specific issue on our Cadillac Escalade - the woman on the phone told us she knew what the issue was and to bring it in. The service department then proceeded to charge us for two different service items and told us the issue was fixed. They "drove the car" to test it - which I am not sure they ever did. I left the dealership and immediately felt that the issue was not resolved. I called them back while still driving home and they told me I had to bring it back in. The following week we brought the car back in and they drove the car again - now all of a sudden they felt the issue. In addition, they now discovered a bulletin posted by Cadillac which stated there was a known defect with the car that was covered under the car warranty. Somehow this was not discovered when brought it in originally. While fixing the car, we asked them to call us when it was ready. We received no call. When I went to pickup the car the next day, the manager argued with me, stating that I asked for the original service. This was a lie. He could not explain why or how the bulletin was not found the first time and magically found the second time we brought it in. He stated that we owed him the money because I signed the paperwork - but we only signed the paperwork because they told us the two service options would resolve the issue. Horrible communication and customer service. Misleading at best. Unwilling to own up to their mistakes. More

Service is garbage. Jiffy lube across the street will work on your vehicle better than these idiots. Don't fix anything and then tell you thats the best they can do. work on your vehicle better than these idiots. Don't fix anything and then tell you thats the best they can do. More

Can I do no stars? If there was that option on reviews I would be hitting it. Quite literally the worst car dealership experience imaginable. Truly nightmare-esque. Long story short, a salesman (Joe Bazinet would be hitting it. Quite literally the worst car dealership experience imaginable. Truly nightmare-esque. Long story short, a salesman (Joe Bazinet) called me the day after I test drove a Cadillac after we were unable to come to terms at the dealership. After 5 hours of back and forth via phone, I had pen in hand about to agree to the terms ..... and they said that they were working with another person interested in the same car alongside myself at the SAME TIME that they decided to sell it too after straight up wasting my time. 0 transparency that this was the situation. In addition to the manager Justin Copsetta being the definition of a 'used car salesman' he was shrewd, offensive and just straight up rude- they made me feel bad about my payment methods and Joe so humbly explained to me that he hit his quota anyway for the month. Can't make this stuff up! I am embarrassed FOR the owner of Tracy Motors - it was that horrific of an experience and a terrible display of character by his entire staff. Do not give these people your business. More

Con Artists and Scammers. Typical Bait and switch. Purchased car online but when got there to finalize they wanted $1,200.00 more. Run from them! Purchased car online but when got there to finalize they wanted $1,200.00 more. Run from them! More

Excellent service, not pushy and willing to work with you best they can. I worked with Brian Downey and he helped me out a lot best they can. I worked with Brian Downey and he helped me out a lot More