McGovern Chevrolet Cadillac of Plymouth

bought my car about a month ago. I have not been happy since week 1. After signing all the paperwork that was pretty much shoved at me and not gone through and explained properly. Just sign here, here, he since week 1. After signing all the paperwork that was pretty much shoved at me and not gone through and explained properly. Just sign here, here, here and here..no explanation of each document. I brought the vehicle back 4 days after signing and told them I was not happy and the vehicle was already making a noise. There awful service team supposedly checked it and determined there was nothing wrong. About 2 weeks later I had to have the vehicle towed in and got a notification from onstar that my engine or transmission system needs to be serviced. So great paid for on over priced Trax and havent even made my first payment...and its been in the shop twice with the same response from service "nothing wrong" This dealership needs to straighten out whatever is happening internally and there is ALOT, they have zero issue talking about there internal problems with customers. I will also report to BBB. Then the owner Jeff Tracy was threatening to report his loaner stolen. These people are rotten. Now I have been working with corporate, hopefully they will straighten this out. More

I purchased a Silverado 1500 at this dealership 3 or 4 weeks after owning vehicle the engine was blown and then had to go back 2 more times for the truck running lean and going into limp mode and waited f weeks after owning vehicle the engine was blown and then had to go back 2 more times for the truck running lean and going into limp mode and waited for the fuel injectors to be replaced. I asked if the fuel injectors should be replaced well replacing the engine and now the truck is having transmission issues of shuttering and making weird sounds. but was told by the shop manager that its due to my tires not being balanced properly but. I had them checked and still have the same issues. I suggest shopping at any other dealership and you will get treated better. PLEASE DON'T MAKE THE SAME MISTAKE I MADE SHOPPING HERE More

Poor communication and service, More stress than it's worth My experience prior to buying the car was fine, despite having a very difficult time getting in touch with my salesperson. You would think that purcha My experience prior to buying the car was fine, despite having a very difficult time getting in touch with my salesperson. You would think that purchasing and driving off the lot would be the easiest aspect of this transaction, but this has caused the most trouble and stress. Please note that I live in Boston and, though family live in the area, the trip to and from Tracy takes at least 2 hours. After test-driving the car and signing the intent-to-purchase docs (both delayed because the car "hadn't yet been certified"), I scheduled an appointment to meet with the finance office and finalize the purchase 3 days later (again, delayed because the certification process was not complete). Upon arrival, I was told that the car was not available yet-- they were waiting on a part that was delayed due to the UAW strike. I was not told when the car would be ready, but the implied timeline didn't seem long. After a 30-45min delayed financing meeting, I drove back home without the car. It has been TWO WEEKS since I purchased the car and I still do not have it. Each time I've called (no one from Tracy has tried to contact me since the purchase-- I have initiated all communication) I was told that they're "working on it" or "the service guys don't know yet" and, finally, that it "might be a few days, it might be a few weeks-- I don't know." I sent an email to the General Manager, Paul Barton, one week ago and have not received a response. I sent second email yesterday following up and I have not received a response. I spoke to Paul Barton today on the phone and this was the first time he has heard of this situation. I encourage customers to stay away from Tracy Chevrolet for the following reasons: 1) their customer service is unprofessional and negligent, 2) they do not disclose important information and aren’t transparent, 3) the General Manger does not read his emails and is not informed about the sales and issues in his own dealership. More

Excellent first car experience. Buying my first car was a very enjoyable experience with this dealership and salesman. I would definitely recommend this dealership. Very friendly and Buying my first car was a very enjoyable experience with this dealership and salesman. I would definitely recommend this dealership. Very friendly and approachable staff members. The test drive with Scott McMahon was very helpful, my family and I enjoyed working with him. More

Great service as always. Great service as always when i come down to Tracy Chevrolet. The whole process was enjoyable from the time i walked in. Will continue to refer friends Great service as always when i come down to Tracy Chevrolet. The whole process was enjoyable from the time i walked in. Will continue to refer friends and family . More

Good experience Our salesman Scott McMahan was great he was very informative , easy going ,very easy to have a conversation with. We Love our new 2020 Traverse ;) Our salesman Scott McMahan was great he was very informative , easy going ,very easy to have a conversation with. We Love our new 2020 Traverse ;) More

Fast, easy & simple At Tracy Chevorlet they made it super easy & simple they were extremely impformitive, easy to talk with at everything & I would recommend them to peo At Tracy Chevorlet they made it super easy & simple they were extremely impformitive, easy to talk with at everything & I would recommend them to people in the future More

pre owned purchase We just purchased a pre owned Ford Escape from tracy chevrolet. The salesman Scott Mcmahon was honest and up front with everything throughout the whol We just purchased a pre owned Ford Escape from tracy chevrolet. The salesman Scott Mcmahon was honest and up front with everything throughout the whole process. I would highly reccomend this dealership and Scott Mcmahon if you are in the market for a new or used car. More

Great service and people Scott Mcmhan was great,the people at Tracy Chevrolet were awesome . Scott McMahan went above and beyond to get me what I wanted.answeres all my quest Scott Mcmhan was great,the people at Tracy Chevrolet were awesome . Scott McMahan went above and beyond to get me what I wanted.answeres all my questions and concerns.very good experience. More

Pressure free purchase I recently purchased a pre-owned Silverado pickup. Sales advisor Scott McMahon listened and provided information and thoughts on the truck that I was I recently purchased a pre-owned Silverado pickup. Sales advisor Scott McMahon listened and provided information and thoughts on the truck that I was interested in. We took care of all the details after I decided to take the truck and everything went smoothly. On a return trip a couple days later to pick up some paperwork, Scott and the entire team from Tracy were very attentive. Thanks for helping me out. Jeff Kern More