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McGovern Chevrolet Cadillac of Plymouth

Plymouth, MA

4.7
102 Reviews
McGovern Chevrolet Cadillac makes achieving all your automotive goals easy with a wide range of resources and exceptional customer service that puts you first. Prioritizing your experience at our dealership is our primary goal so that you can get the most out of every purchase you make and feel totally confident about the steps you take. We are part of the McGovern Auto Group with 37 dealerships throughout Massachusetts, New Hampshire, New York, and New Jersey and a dedicated municipal vehicle dealership. You can count on us to be there for you for every part of your automotive journey.
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137 Samoset St

Plymouth, MA

02360

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Showing 102 reviews

April 06, 2015

great customer service I bought a used Chevrolet Impala that I love. I had A easy stress free buying experience. I would recommend anyone buying a new or used car to shop t More

by abutterflyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike gollub
February 13, 2015

Worst experience I've ever had with dealership service dept They like to lie & make up excuses for delay in repairs. Dropped my car off 38 days ago for a new transmission & cylinder head. Both repairs were appr More

by 09GMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick
Feb 20, 2015 -

McGovern Chevrolet Cadillac of Plymouth responded

We do our best to provide the best and most efficient service. We have a proven and long standing record of providing great service over the years. We look to these reviews as a way to fine tune and tweak processes to become even better. This review however, is a misrepresentation of the actual events. I feel a response is necessary. We were looking forward to providing great service on your vehicle. This vehicle was not purchased here and nor was the warranty. We followed all of the protocols with your warranty company. The first transmission they sent was faulty and we waited for a correct one to be sent. Regardless of where you perceive fault to be, you were incredibly abusive to anyone here who answered your calls. You even indicated to one of our receptionists that "the other dealer won't even open the door". I can assume you have likely had worse experiences elsewhere. In over 24 years of business, I have never had a customer speak to all of our staff in the manner you did. We even covered over $700 in goodwill that your warranty company did not. We will continue to provide quality service and will always take real and constructive criticisms as a way to better our services. Jeff Tracy

June 28, 2014

told me to go buy a ford? went there to try to get a price on a Silverado, not only were they not willing to negotiate a "realistic" price for the truck, but they raised the pr More

by bdsprings021
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
some xxxxxxx
February 13, 2014

Such a bad experience went there to get my car serviced and they basically bent me over and had their way with me.. IT WAS SO BAD do not go there ever you will get victimized. More

by gucciboyy18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hime/ JIM
February 06, 2014

Horrible Horrible Horrible!! This is not the same dealership it once was. Staff is rude and very sneaky. I know they all play "number games" but this dealership is by far the worst. VERY DISHONEST, c More

by Chicab
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike and Used car manager
May 09, 2013

I am a proud new owner of a Cadillac CTS-4. After an unpleasant experience at another dealership my husband and I found ourselves at Tracy Motors. We were discouraged and unhappy with our previous exper More

by rody123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Petrucci
April 25, 2013

Gil was very helpful, knowledgeable, friendly and either knew the answers, or found the answers, to any questions I had. Most importantly, he was not one of those 'pressure tactics' type of salesman. He was More

by lem4to12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Machado
February 19, 2013

After visiting a local dealer, one which provided the typical new vehicle purchase run around, I decided to interact with Tracy Cadillac via the internet. My first interaction was with Kristofer Tetreaul More

by Sweetbfd83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gollub
January 10, 2013

Jim did a really great job helping us search their inventory, test drive trucks, and talk about pricing. Unfortunately we were looking for a mid size truck and they just didn't have the specific truck More

by kneville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hatton, Jeff Cutler
October 24, 2012

After a couple bad experiences at other dealerships I was apprehensive to continue on my car search, but I was told I would be taken care of at Tracy Motors and I was pleasantly surprised with how wonderful More

by tarajquist
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wilkerson and Billy