McGovern Chevrolet Hyundai

Consistent poor customer service I've been a customer here for several years. I'm just done. My most recent experience, bring my car in for oil change at 7:45am, find out very early I've been a customer here for several years. I'm just done. My most recent experience, bring my car in for oil change at 7:45am, find out very early am that I need an oil pan--no biggie. Then nothing...crickets. They completely forget about my car--again. Finally get a hold of them at 4pm and they tell me they'll need to keep my car overnight now. I thought I would give them another try after my previous experience, but this is just the straw in a long series of really poor communications. It's all about basic communication. Previous experience. Tow my car in. They keep it for 6 days (they finally look at it on the third day). No communication despite repeated calls and texts. Finally I get someone. When I do talk with the service rep he argues with me that my car is not covered under warranty. Since he refuses to believe me, I have to talk with a sales rep and have the sales rep confirm and then communicate this to the services rep. Days later, he tells me they can't figure it out and for me to pick up my car. Okay? I pick up my car. The very next morning my car breaks down with the same exact problem on the way to work. I have it towed in again. Finally the service manager Dan does a great job and takes over and micromanages it to completion. I'm just done with this place. I'll figure another solution with my warranty. No more services, no more purchasing my cars there. It's unfortunate because I like the sales team. I simply can't rely on them for service. I'm going to be in the market for a new car, but can't buy from a dealer with a poor quality service center. More

wasted my time Had an appointment for the morning. Showed up, they were completely unprepared and said they were booked for a few days and tried to get me to rent a Had an appointment for the morning. Showed up, they were completely unprepared and said they were booked for a few days and tried to get me to rent a car. Wasted my time driving there for a check engine light. Don't waste your time going here. More

"Exceptional Customer Service" Gregory Bialach is such a professional product specialist of Mirak Hyundai.His friendliness and impeccable skills is very impressive . I had a very g Gregory Bialach is such a professional product specialist of Mirak Hyundai.His friendliness and impeccable skills is very impressive . I had a very great experience with this dealership . It started from the engine of dealership - the so called : BDC Department. Hassle free environment . I highly recommend everyone to come in and visit Mirak Hyundai to enjoy a stress free car buying experience. Awesome job Greg ! I will definitely refer my friends to buy vehicles from you. Rachel Nisssan Leaf More

Internet misleading I did a valuation of my car online came up with a figure of $17,500,was also sent an email showing the evaluation.When my wife and I drove down from N I did a valuation of my car online came up with a figure of $17,500,was also sent an email showing the evaluation.When my wife and I drove down from New Hampshire to look at a vehicle we were very interested in . while we were waiting they did an appraisal on our car that came back $4000 les then their website told us it was worth.Sales manager said he couldn’t find where they came up with the 17,500 evaluation anywhere,then proceeded to tell me that the tires I had put on my Santa Fe 5,000 miles ago at a Hyundai dealership was junk and my car was out of alignment,mind you he never went and looked at the car a young salesman went out and took pictures of the car.This place is a joke and dishonest! More

Great customer service I called Mirak Hyundai prior to coming in Norm spoke with me on the phone and was very helpful. The next day when coming to turn in my car and lease a I called Mirak Hyundai prior to coming in Norm spoke with me on the phone and was very helpful. The next day when coming to turn in my car and lease another one, Ryan was very helpful. I will definitely come back to this dealership when my new lease is up! More

Long-time relationship Have been purchasing or leasing and servicing cars at Mirak Hyundai for almost 20 years. Friendly and knowledgeable staff. I can't imagine going any Have been purchasing or leasing and servicing cars at Mirak Hyundai for almost 20 years. Friendly and knowledgeable staff. I can't imagine going anywhere else. More

Pleased with Dealership Idon’t Usually enjoy the process of getting a car. But this dealership does everything it can to help you get what you are looking for. The whole proc Idon’t Usually enjoy the process of getting a car. But this dealership does everything it can to help you get what you are looking for. The whole process is so easy there. Love the place and will use John Waters again More