McGovern Chrysler Jeep Dodge Ram of Acton

The Worst Chrysler Dealer I took my Town and Country to Acton Chrysler Dodge Jeep Ram on October 9, 2017 (Columbus Day holiday) for repairs of humming noise; replacement of air I took my Town and Country to Acton Chrysler Dodge Jeep Ram on October 9, 2017 (Columbus Day holiday) for repairs of humming noise; replacement of air conditioner/cabin filter; replacement of transmission line; replacement of front brake linings and two brake rotors;and replacement/alignment of four new tires. I paid almost $3,000 for all the repairs. I picked up my vehicle on October 12, 2017. However, on October 20, I returned my vehicle to Acton Chrysler because of the humming noise that Acton Chrysler claimed it had fixed. But to my utmost shock, I was told that I will incur another charge to fix the humming noise. I requested to speak to a supervisor to help remedy the humming noise problem but to no avail. I felt horrified and dissatisfied. Acton Chrysler Dodge Jeep Ram is the worst Chrysler dealer:it has the worst customer relations and service; it takes too much time to complete repairs; its services are very unreliable; and its staff is very unprofessional. I will never take my vehicle to Acton Chrysler Dodge Jeep Ram again. More

Purchase of used car with trade in Overall pleased with my experience. The dealership was flexible in making a deal. Willing to make it work for what your comfortable with. Employees ha Overall pleased with my experience. The dealership was flexible in making a deal. Willing to make it work for what your comfortable with. Employees had an understanding approach and while not being pushy. More

No pressure, honest approach to selling We visited several dealerships when looking for a new Jeep. Wade Tyler and the Acton Jeep team had a no hassle, no pressure, honest approach that was We visited several dealerships when looking for a new Jeep. Wade Tyler and the Acton Jeep team had a no hassle, no pressure, honest approach that was refreshing. We were very happy with our buying experience and are thrilled with our new Jeep Grand Cherokee. More

Excellent Management and Service Recovery I have never purchased a car from this dealership but have experience some pretty slow service here in the past in the Service Department. I would def I have never purchased a car from this dealership but have experience some pretty slow service here in the past in the Service Department. I would definitely recommend you make an appointment even if you are going in for an oil change as it can take quite a while to get through. That said, I recently had a further issue after an oil change (damage caused by a service rep, though definitely an honest mistake) that I had to escalate up to management. Coleman, the president, responded to me late on a Friday and e-mailed with me back and forth past midnight, talking about the issue and showing great empathy for my situation. While the front-end reps in Service did not want to take responsibility (I understand them wanting to protect their business), Coleman was great in listening to my story and working towards a resolution. He put me in touch with Chris, the Service Manager, who was prompt and friendly. I brought my car back in for him to take a look at and he quickly agreed to take care of the issue, and was great with communication to get it all resolved. I was certainly upset when this all began but Coleman and Chris were excellent at service recovery and really helped to put me at ease. I am happy to have the broken piece replaced and feel comfortable continuing to do business with Acton Dodge More

Great sales department! These folks were recommended to me by a family member. I can't say enough good things about the sales department. LOVE my new Jeep! These folks were recommended to me by a family member. I can't say enough good things about the sales department. LOVE my new Jeep! More

No pressure, no hassle car dealership I went back because of Wade Tyler. Having moved to MA a few years ago, and a horrible experience at the first dealership I was associated with, I leas I went back because of Wade Tyler. Having moved to MA a few years ago, and a horrible experience at the first dealership I was associated with, I leased a Challenger from Wade. Such an amazing car, but when it came time to return it, (and having gone from 0 kids to having 2 daughters) I knew it was time to make a change. We returned the Challenger and ended up with a Pacifica for my wife. Through every step Wade was there, pushing to help us get the best vehicle for the best price. I can honestly say we would not have the car we do now if not for him going above and beyond on our behalf. Thanks Wade! More

I am so happy I have the car of my dreams because Wade Tyler listen to me and found it. Very simple I asked for it and he found it and gave me the best price. Tha I have the car of my dreams because Wade Tyler listen to me and found it. Very simple I asked for it and he found it and gave me the best price. Thank you More

A great experience In purchasing my pre owned Jeep Grand Cherokee. The salesperson Wayde Tyler was professional. Courteous and extremely knowledgeable. I walked in and In purchasing my pre owned Jeep Grand Cherokee. The salesperson Wayde Tyler was professional. Courteous and extremely knowledgeable. I walked in and knew what I wanted. Their pricing was right on the market, no negotiations necessary. Their service on the vehicle was comprehensive with great incentives. I highly recommend this dealership. Thanks for making my purchase so easy. More

Great experience. Friendly, great pricing. Purchased a 2017 Jeep Cherokee. Great pricing, super fair trade value. Wade was very friendly, easy to work with. The finance manager was also terr Purchased a 2017 Jeep Cherokee. Great pricing, super fair trade value. Wade was very friendly, easy to work with. The finance manager was also terrific. Would most definitely recommend! More

Great experience at Jeep Apcton! Recently worked with Wade to purchase a new Jeep Cherokee. He made the process of buying my first vehicle very straight forward and simple. He found m Recently worked with Wade to purchase a new Jeep Cherokee. He made the process of buying my first vehicle very straight forward and simple. He found me the best deal possible and did not try and push me into buying something I was not interested in. I had met with other Jeep dealers in the area who made the process unnecessarily long, did not answer my questions, or tried to convince me to add packages I did not want. Wade was extremely helpful and clearly knowledgeable of the different Jeeps I looked at. I would recommend him to anyone I know! More