McGovern Ford of Beverly

Great service department that completed , timely repairs and quality work while staying committed to the customers needs and quality work while staying committed to the customers needs More

Service department never answers the phone and when they finally call you back you have to wait 3 plus weeks to get an appointment. Oil change or even a safety recall finally call you back you have to wait 3 plus weeks to get an appointment. Oil change or even a safety recall More

Our scheduled appointment for an oil change turned out very well partly because partly because of the very positive welcoming ways of the people we dealt with. When Caitlin checked us in, she asked very very well partly because partly because of the very positive welcoming ways of the people we dealt with. When Caitlin checked us in, she asked very appropriate questions and answered my questions. The service manager, Michael Myette, was very friendly and and he was more than willing to help with any questions or concerns we had about our car. We appreciate that he let us know about an important repair that we need fairly soon, and he did all that he could to schedule it conveniently for us. More

Outstanding service department…. Ian is absolutely the best. Very professional and very pleasant. I want to thank Melvin for all his hard work. Ian is absolutely the best. Very professional and very pleasant. I want to thank Melvin for all his hard work. More

I had a great experience buying a used car from Kelly Ford, easy straight forward in and out. After money exchanged hands is where things fell apart. I had a few mechanical issues and concerns after only Ford, easy straight forward in and out. After money exchanged hands is where things fell apart. I had a few mechanical issues and concerns after only owning the vehicle for 60 days and less than 2500 miles I put on it. Reached out to the dealership several times with no call back, sent emails... nothing. It wasn't until I was connected with Gary who was the only person who would listen and advocate on the consumers' behalf and work to find an outcome that would satisfy both parties. After a month the end result was me having a vehicle that needs a few repairs and the dealership not willing to do anything (even know it's under the dealership warranty). They had no problem taking my money, but when it came time to fix the problems, they wanted nothing to do with it. So, if you want to buy a vehicle at Kelly Ford, you definitely should.. But if you want to buy a vehicle and have the peace of mind knowing you're in good hands post sale.. I would run.. not walk.. run the other way. More

Melvin and his service staff is the reason I keep going back. Keep up the great work! back. Keep up the great work! More

Alfredo & Sarah made my trip to Kelly Ford quite delightful. I recommend the Kelly Ford Service to everyone! delightful. I recommend the Kelly Ford Service to everyone! More

Responded to my request. Did a great job. I’m very happy with the service. Did a great job. I’m very happy with the service. More

Worse services ever! My car went for a quick tire replacement. It toke them 4 days. And everyday I called they it almost ready. We will call you later. But never called. My car went for a quick tire replacement. It toke them 4 days. And everyday I called they it almost ready. We will call you later. But never called. More